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Ally is a tool that allows faculty to see feedback about the accessibility of course content, as well as provide descriptions and instructions regarding issues and remediation, all within Drexel Learn. It also provides students with alternate formats for certain content types, like audio files for text-based documents.

Ellucian Banner is an integrated administrative suite of higher education software products. It is the Drexel University official system of record for student, financial aid, finance, and human resources information.

This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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Computer accounts are the key to electronic services at Drexel; virtually all resources require a current userID and password to access them. Drexel IT provides accounts for all University-wide resources to students, faculty, and professional staff. Other departments may issue accounts used to access their own services. Drexel accounts are organized into three main groups:Common, Add-On, and Administrative Accounts.

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This service has moved to the Drexel Self-Service Portal

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CrashPlan is an automatic, tamper-proof backup solution designed to backup laptop and desktop data and allow business users to restore data from different points in time and from any computer. Drexel offers CrashPlan Pro Enterprise for institutionally-owned computers.

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The Digital Certificates Management Process implemented by Information Security of Drexel IT centralizes the process of ordering SSL Certificates for all Drexel campuses.

Domain Name System (DNS) servers translate human readable host or domain names to numeric IP addresses. Drexel IT Networking manages domain name servers used by the university. At start-up time, most computers and devices connecting to the Drexel network receive their network configuration using the Dynamic Host Configuration Protocol (DHCP), which automatically provides the necessary DNS configuration for the Drexel Network, along with other information necessary to connect.

Computers and devices that are configured with statically assigned IP addresses, must be manually configured with domain name server addresses.

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Drexel Learn is the University's fully-supported, cloud-based course management system. Integration with Banner keeps enrollments up to date. All Drexel course sections are created in Drexel Learn each term and are freely available for faculty to activate and use.

The Drexel Self-Service Portal, powered by TeamDynamix, provides a central location to request services and support, track requests, and find answers to common questions from Drexel service teams.

The portal is available to the Drexel community and visitors. You can browse services and knowledge articles without signing in. Signing in provides access to additional features and services based on your Drexel role.

Drexel Streams, also known as Kaltura, allows faculty and professional staff to upload videos that can stream both in and out of their courses in Drexel Learn. Although a video is only uploaded once, it can be linked in multiple courses, added in multiple locations within a single course, or shared directly with others.

DrexelOne Mobile is a free app that lets you access personal, academic, financial, and career information from mobile devices. Everyone can access Drexel campus maps, directories, local merchants and menus, shuttle bus information, Dragon athletics, and general campus news and events.

The DrexelOne Portal is a one-stop shop for accessing personal, academic, financial, and career information. Access to other services requiring sign-in, such as the University Libraries, commuter links, DragonCard funds, and vendor discounted software also are provided within DrexelOne.

Emails containing sensitive information are automatically encrypted when sent to an email address on a server with lower security. Email encryption requires the recipient to use a one-time passcode, generated by Microsoft Office 365, to decrypt the message and access any included attachments.

Drexel distributes Microsoft Defender for Endpoint to protect University owned systems. For personal computers running Microsoft Windows, Drexel recommends Microsoft Defender Antivirus or Sophos Home. For personal computers running macOS, Drexel recommends Sophos Home.

Ensuring all computers that access Drexel resources have endpoint protection software, whether University or personally owned, helps protect the University as well as all who use University resources.

Epic Garden Plot is an electronic medical record (EMR) software application utilized by Drexel Medicine Clinical Practices. Epic Garden Plot EMR is required for all Providers, Staff, and rotating Fellows, Residents, and Medical Students in the Drexel Medicine Clinical Practices. This EMR offers tools for Practice Management, Clinical Documentation and Population Health, Patient Engagement, Reporting, and Research. Practice Management tools include scheduling, demographic storage, insurance coverage eligibility and billing. Clinical documentation consists of note writing, dictation, clinical decision support tools, population health management processes and outreach, order and result bi-directional interfaces, ePrescribing and Electronic Prescribing of Controlled Substances (EPCS), and various communication tools to patients and other external medical providers/facilities. Drexel Medicine also has our own MyChart Patient Portal for our patients to view their Epic Garden Plot EMR contents and communicate with our physicians. Epic Garden Plot also offers robust self-reporting features and dashboards for viewing and interacting with EMR data.

Florence eBinders provides automated compliance, remote monitoring and site wide visibility with global dashboards to help us tackle study tasks more efficiently and accelerate study start-up. Florence eBinders advances clinical research through Part 11-compliant purpose-built software. This is a validated 21 CFR Part 11 and HIPAA compliant service that manages both regulatory and source documents.

Drexel manages Microsoft BitLocker on Windows devices and Apple FileVault on macOS to encrypt all internal disk drives. Full disk encryption protects the contents of laptops, desktops, and tablet PCs by preventing the data stored on the computer from being accessed if it is lost or stolen, protecting personal and University data.

This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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Instructional Media Services is the Audio/Visual and Graphics service department for Drexel University. IMS maintains media equipment in classrooms, trains faculty in the use of media-equipped classrooms, and creates instructional materials.

Drexel, in partnership with the Three Rivers Optical Exchange (3ROX) of Carnegie Mellon University, provides access to Internet2, a revolutionary-class IP and optical network, created by, led by, and designed for the U.S. research and education community.

Internet2's superior connectivity allows for the transfer of massively large data sets, communications using high-definition, real-time multimedia data streams, and other advanced networking technologies that could not be sustained over the commodity Internet.

The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to software installations, we have you covered.

Mass email is one of Drexel's primary means of communication. Faculty, professional staff, and student organizations may utilize mass email to communicate with small groups or University-wide—all through one email address instead of many. Drexel IT can either send mass emails through centrally-maintained, automatically-updated lists in ListServ, or create lists for management and use by the Drexel community.

This service has been retired

This service is no longer available or supported by Drexel IT. For current information and support, visit the Drexel Self-Service Portal.

Office 365 is the newest version of the Microsoft Office suite, and contains all of the suites' familiar apps and most-used functions. Office 365 apps are integrated with other Microsoft cloud services, such as SharePoint and OneDrive, and can be accessed directly in those services. Office 365 is available to all students, faculty, and professional staff.

Office 365 Apps:

• Drexel OneDrive
• Microsoft Teams
• Office 365 Groups
• Office Delve

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The Network Time Protocol (NTP) service allows devices on the Drexel network to set and synchronize their real-time clock with a high degree of accuracy.

Drexel is transitioning email to Office 365, which offers better web and mobile device support, calendar and contact integration, 50 GB for storage, and improved email security. Matriculated students and all paid faculty and professional staff are provided with email service through Microsoft Office 365.

OneDrive is the only approved solution for security- and privacy-validated cloud storage, file creation, and file sharing at Drexel. In OneDrive, students, faculty, and professional staff can store, sync, and share any type of file with colleagues, or through their courses.

Oracle Analytics Server (OAS) is Drexel University’s enterprise analytics and reporting platform for interactive dashboards, pixel perfect reports, and data visualization. OAS enables the University to access trusted institutional data and create insight driven reports to support operational, strategic, and academic decision making.

OAS supports data sources from enterprise systems such as Ellucian Banner, data warehouses and other approved third-party sources, providing a centralized, secure reporting environment.

This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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REDCap is a National Institutes of Health (NIH) funded, Vanderbilt developed 21 CFR Part 11 compliant web-based application developed to allow researchers to securely store data entered via data entry personnel or through online public-or-private surveys. REDCap has applications for iOS and Android that allow offline data capture in the field, ideal for collection in poor network areas. Drexel has developed applications that interface with REDCap for a variety of purposes, including supplementing collected information, interfacing with third parties (e.g., Acuity and Calendly scheduling websites, electronic health records, and Drexel Medicine Diagnostics).

As of this writing, REDCap is used by over 6,800 institutions in 155 countries, nearly two million projects by nearly 3 million users, and has been cited in almost 35,000 documents.

ResNet (residence hall wired network) provides high-speed wired Internet service to all students living in University residence halls and select Greek housing. Phone and streaming TV services are also delivered over ResNet.

This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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Drexel students, faculty, and professional staff have access to a variety of software at no cost or discounted prices.

This service has moved to the Drexel Self-Service Portal

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Drexel has established security standards for mobile devices that synchronize information with University services to ensure safe storage and handling.

Drexel and the College of Medicine operate Exchange email servers that require extra settings for mobile device security. Most devices will prompt you to accept new settings (see below). If you do not accept the changes, your device will stop synchronizing with the server.

Drexel provides optional phone service and voicemail to students in residence halls if requested. Faculty and staff are provided office phones and access to many features including voicemail and conference calling.

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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This service has moved to the Drexel Self-Service Portal

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