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IT Support & Knowledge Base

RemedyForce is the Drexel IT help management system for the IT support of Drexel faculty, professional staff, and students.

Submit a Help Request

Sign in with your Drexel credentials at drexel.edu/servicedesk.

If you can't sign in, email the IT Help Desk at consult@drexel.edu or call 215.895.2020.

Notification Emails

You might receive emails from RemedyForce without prior submission of a help request. These emails are NOT scams/phishing, and in fact contain important information regarding your accounts or services. Below is an example of an email that came from the Drexel IT help management system:

Comped Account Email REAL

Browse the Knowledge Base

In addition to submitting a help ticket, self-help is available through the RemedyForce knowledge base, which contains answers to common Drexel IT and online learning questions. Sign in with your Drexel credentials at drexel.edu/servicedesk.