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Backup and Restore Services

Faculty and professional staff spend countless hours on computers creating documents, graphics, databases, and more. The loss of these documents can set back an academic or professional career and disrupt office operations. To protect against failing computer parts, defective or malicious software, accidental deletion, or errant overwriting, important document should be backed up.

CrashPlan is an automatic, tamper-proof backup solution designed to backup laptop and desktop data and allow users to restore data from different points in time and from any computer. Drexel offers CrashPlan Pro Enterprise for institutionally-owned computers.

University-Owned Computers

To help avoid an unfortunate loss of university data and information, Drexel offers the CrashPlan ProE backup service. CrashPlan operates transparently. Backups happen continuously and have little impact on performance. Self-serve file recovery brings users back to productivity quickly and independent of any assistance.

The cost of the service is $76 per year per user for up to four computers with no limit to the number of files or size of the backup.

To order the CrashPlan backup service for a university-owned computer, send a request by email to and specify the user-id of the person whose computer will be backed up and that user's campus telephone extension. Drexel IT will send a quote to the department to authorize the monthly recurring service fee (which will appear as a monthly charge to the department's specified account). A Drexel account number is required.

Restoring Data

CrashPlan allows you to easily restore files from your computer, or via a website. You can restore the most recent version of a file or any of the older versions backed up alongside it.

If you get a new computer, you can use CrashPlan to load files from your previous computer. In the event of a hard drive failure, can call the IT Help Desk at 215.895.2020, and we will assist you with restoring your files.


Review the CrashPlan ProE FAQ for more information on the CrashPlan service for university-owned computers.