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IT Help Desk

Overview of Service

The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media Services (IMS).

Help Desks are located at the Tech Lounge on the Square (3208 Chestnut Street) and New College Building (245 N. 15th Street, Room 1113).

Getting Started

View the IT Support Teams page for more information on who to contact and where to go for help. To submit a help request, see

Requesting Help

Contact the IT Help Desks in one of the following ways:

Call: 215.895.2020
Email: for general technical issues; for account issues
Visit: Tech Lounge on the Square or NCB Help Desk
Submit Help Request:

Tech Lounge on the Square

3208 Chestnut Street (behind Shake Shack)

New College Building

245 N. 15th Street, Room 1113

Additional Information

College of Medicine IT has merged with IT. See the Consolidation FAQ for more information, and how to contact CoM IT.