Drexel University Information Technology | Information Technology | Drexel University

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Service Hours

University City
Center City
College of Medicine

Tech Lounge on the Square

At Chestnut Square

Mon - Fri: 8 a.m. - 5 p.m.
Sat - Sun: 10 a.m. - 5 p.m.

During term breaks, hours are Mon – Fri: 8 a.m. – 5 p.m. Closed University Holidays.

helpdesk@drexel.edu

Help Articles or Submit Requests

New College Building, Rm 4138

Mon - Fri: 8 a.m. - 5 p.m.

215.895.2020

helpdesk@drexel.edu

College of Medicine

For CoM IT Support

215.895.2020

helpdesk@drexel.edu

it.drexelmed.edu/

Service Status

All systems are currently available

View Scheduled Outages

News

Tech Alert: Delay macOS Sequoia upgrades for Drexel-owned Macs

Faculty and professional staff with Drexel-owned Macs should not upgrade to macOS Sequoia, scheduled to be released today.

Tech Alert: Important change to ArcGIS Desktop licensing starting Sep 1

Starting September 1, 2024, Drexel’s licensing for ArcGIS Desktop will end. ArcGIS Pro and ArcGIS Online are still available at no cost to the Drexel community.

Tech Alert: New sign-in process for Drexel Connect effective August 18, 2024

On Sunday, August 18, 2024, Drexel Connect will be updated to handle sign-ins as Outlook, OneDrive, and other Microsoft 365 apps do.

Tech Alert: OnTheHub to replace software.drexel.edu

We’re excited to introduce OnTheHub as our new platform to distribute academic software and licenses for personal devices.

Tech Alert: Increased Scam Activity Following AT&T and Ticketmaster Breaches

Stolen data from recent data breaches at AT&T and Ticketmaster may lead to an increase in spam and phishing attacks. Be cautious with messages containing links or unusual instructions, even if they appear to come from known sources.

Dr. Pablo on the Outage Caused by CrowdStrike's Update

Dr. Pablo talks with NBC Philadelphia News about the outage caused by Crowdstrike's software update.

Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.

Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.

Sign Into DrexelOne

Register for courses, check grades, get transcripts.

Sign Into Office 365

Sign in to access your Drexel Email and other Apps.

Access Courses Online

Access the online component of your courses through Drexel Learn.

Get Software

See our Software List for software you might need.

Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.

Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

Learn Ultra Basics
9/18/2024 10:00:00 AM
Webcast
Learn Ultra Gradebook Advanced
9/18/2024 10:00:00 AM
Webcast
Introduction to Microsoft Bookings
9/18/2024 2:00:00 PM
Webcast
Microsoft OneNote
9/19/2024 8:00:00 AM
Webcast

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.