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Service Hours

Tech Lounge on the Square

At Chestnut Square (Walk-ins Temporarily Suspended)

  • Mon - Fri: 8 a.m. - 8 p.m.
    (Term Breaks: 8 a.m. - 5 p.m.)
  • Sat - Sun: 10 a.m. - 4 p.m.

Hours may differ on University Holidays (closed) and during Term Break.

  215.895.2020

  helpdesk@drexel.edu

  Help Articles or Submit Requests

  Directions

New College Building, Rm 4138

  • Mon - Fri: 8 a.m. - 5 p.m.

  215.895.2020

  helpdesk@drexel.edu

College of Medicine

For CoM IT Support

  215.895.2020

  helpdesk@drexel.edu

  it.drexelmed.edu/

Service Status

All systems are currently available

View Scheduled Outages

News

Updated NVivo License Available

An updated license key for NVivo is now available. For Drexel-Owned and Managed devices, we will push the license key to your computer automatically. However, if you are currently off campus, you must be first connected to the Drexel VPN in order to successfully complete the license re-activation.

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DR. PABLO ON KYN NEWS RADIO

Dr. Pablo discusses the vulnerability of Microsoft Business accounts following a cyberattack.

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New Tech Update Issue: Data Privacy 2021

A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on data privacy.

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TECH ALERT: Phishing Scams Impersonating Drexel IT

Recently, a new phishing scam has entered circulation. This scam impersonates Drexel IT, and uses the threat of a compromised account to coerce users into providing their Drexel credentials, including their password. If you receive ANY email asking for your password, DELETE IT IMMEDIATELY!

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Computer Accounts Management System Change

On Wednesday morning, December 16, 2020, the sign-in page for Drexel's Computer Accounts Management System (accounts.drexel.edu) will be updated to require a Drexel Connect sign-in. The page will have a new look as well, with a style similar to the Drexel Connect sign-in.

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New Sign-In for Adobe Creative Cloud

The sign-in method for Adobe Creative Cloud has been updated for users with a license provided by Westphal IT. Previously, these users signed in with a Drexel account on Adobe's Web site. Now, users must sign into Adobe Creative Cloud through Drexel Connect, with their Drexel credentials.

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Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.

Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.

Sign Into DrexelOne

Register for courses, check grades, get transcripts.

Sign Into Office 365

Sign in to access your Drexel Email and other Apps.

Access Courses Online

Access the online component of your courses through Drexel Learn.

Get Software

See our Software List for software you might need.

Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.

Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

  • Microsoft Teams as a Platform: Integrating Apps

    4/19/2021 1:00:00 PM
    Webcast

  • Microsoft SharePoint

    4/20/2021 9:00:00 AM
    Webcast

  • Microsoft Forms

    4/22/2021 9:30:00 AM
    Webcast

  • Turnitin - Prevent Cheating by Enforcing Originality

    4/22/2021 3:00:00 PM
    Webcast

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.

Learn More