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Service Hours

Tech Lounge on the Square

At Chestnut Square

  • Mon - Fri: 8 a.m. - 5 p.m.
  • Sat - Sun: 10 a.m. - 5 p.m.

During term breaks, hours are Mon – Fri: 8 a.m. – 5 p.m. Closed University Holidays.

  215.895.2020

  helpdesk@drexel.edu

  Help Articles or Submit Requests

  Directions

New College Building, Rm 4138

  • Mon - Fri: 8 a.m. - 5 p.m.

  215.895.2020

  helpdesk@drexel.edu

College of Medicine

For CoM IT Support

  215.895.2020

  helpdesk@drexel.edu

  it.drexelmed.edu/

Service Status

All systems are currently available

View Scheduled Outages

News

Tech Alert: Changes to macOS update notifications

Starting March 5, 2025, Drexel-managed Macs will receive notifications from Self Service when macOS updates are required.

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Tech Talk Thursdays

Faculty, students, and researchers are invited to join Drexel IT weekly on Thursdays at 1:00 PM throughout the winter term. We'll cover instructional computing used for teaching courses and supporting student projects, as well as research computing and URCF services.

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Tech Alert: macOS Sequoia upgrade now available for Drexel-owned Macs

Starting today, macOS Sequoia is available in Self Service for Drexel-owned Macs.

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Research reveals companies fall short when it comes to addressing phishing.

Research reveals companies fall short when it comes to addressing phishing.

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Tech Alert: Vonage Sign-In Instructions

A reminder as of October, 28, 2024: Vonage Desktop and Mobile applications require authentication using your Drexel credentials, just as Outlook, OneDrive, and other Microsoft 365 apps require it. Click here to read more regarding Vonage sign-in instructions.

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Tech Alert: Windows 11 upgrades to begin November 5, 2024

Starting November 5, 2024, eligible faculty and professional staff PCs will be upgraded to Windows 11 in a phased manner.

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Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.

Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.

Sign Into DrexelOne

Register for courses, check grades, get transcripts.

Sign Into Office 365

Sign in to access your Drexel Email and other Apps.

Access Courses Online

Access the online component of your courses through Drexel Learn.

Get Software

See our Software List for software you might need.

Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.

Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

  • Intro to Microsoft 365

    5/6/2025 1:00:00 PM
    Webcast

  • Microsoft OneDrive

    5/8/2025 9:00:00 AM
    Webcast

  • Introduction to Microsoft Bookings

    5/13/2025 9:30:00 AM
    Webcast

  • Microsoft OneNote

    5/14/2025 1:30:00 PM
    Webcast

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.

Learn More