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Service Hours

Tech Lounge on the Square

At Chestnut Square

  • Mon - Fri: 8 a.m. - 5 p.m.
  • Sat - Sun: 10 a.m. - 5 p.m.

During term breaks, hours are Mon – Fri: 8 a.m. – 5 p.m. Closed University Holidays.

  215.895.2020

  helpdesk@drexel.edu

  Help Articles or Submit Requests

  Directions

New College Building, Rm 4138

  • Mon - Fri: 8 a.m. - 5 p.m.

  215.895.2020

  helpdesk@drexel.edu

College of Medicine

For CoM IT Support

  215.895.2020

  helpdesk@drexel.edu

  it.drexelmed.edu/

Service Status

All systems are currently available

View Scheduled Outages

News

TECH ALERT: Delay macOS Ventura Upgrade

Faculty and professional staff with Drexel-provided computers should NOT update to macOS Ventura, which is being released October 24th, 2022. Drexel IT must first test critical Drexel software and systems — including data encryption and security software — to ensure compatibility.

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TECHNOLOGY UPDATE - INFORMATION SECURITY ISSUE

A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on data privacy.

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Account Maintenance Process for Inactive Drexel Accounts

On Tuesday, August 23, 2022, Drexel IT implemented a new management process for accounts inactive for more than 180 days.

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Critical Security Updates for Apple Devices (iOS, macOS)

Apple has disclosed serious security vulnerabilities for iPhones, iPads and Macs that could potentially allow attackers to take complete control of these devices.

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Phone and Email Scams

Phishing emails and phone scams are more common than ever. Spear-phishing tactics, where scammers research victims and impersonate people they know, are becoming even more sophisticated.

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Domain Name & Network Time Server Update

The legacy DNS server addresses were depreciated in August 2018, and will continue to respond until June 30, 2022. End of support for the legacy network time servers was announced on January 9, 2017, with June 30, 2017, announced as the last day of reliable operation of these old time servers.

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Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.

Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.

Sign Into DrexelOne

Register for courses, check grades, get transcripts.

Sign Into Office 365

Sign in to access your Drexel Email and other Apps.

Access Courses Online

Access the online component of your courses through Drexel Learn.

Get Software

See our Software List for software you might need.

Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.

Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

  • Drexel Learn: Understanding the Grade Center

    12/2/2022 10:00:00 AM
    Webcast

  • Intro to Office 365

    12/6/2022 8:30:00 AM
    Webcast

  • Task Management in Office 365 (formerly Microsoft Planner)

    12/6/2022 9:00:00 AM
    Webcast

  • Microsoft OneDrive

    12/6/2022 10:30:00 AM
    Webcast

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.

Learn More