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Service Hours

Tech Lounge on the Square

At Chestnut Square (Walk-ins Temporarily Suspended)

  • Mon - Fri: 8 a.m. - 8 p.m.
    (Term Breaks: 8 a.m. - 5 p.m.)
  • Sat - Sun: 10 a.m. - 4 p.m.

Hours may differ on University Holidays (closed) and during Term Break.

  215.895.2020

  helpdesk@drexel.edu

  Help Articles or Submit Requests

  Directions

New College Building, Rm 4138

  • Mon - Fri: 8 a.m. - 5 p.m.

  215.895.2020

  helpdesk@drexel.edu

College of Medicine

For CoM IT Support

  215.762.1999

  dmsupport@drexelmed.edu

  it.drexelmed.edu/

Service Status

All systems are currently available


View Scheduled Outages

News

TECH ALERT: Phishing Scams Impersonating Drexel IT

Recently, a new phishing scam has entered circulation. This scam impersonates Drexel IT, and uses the threat of a compromised account to coerce users into providing their Drexel credentials, including their password. If you receive ANY email asking for your password, DELETE IT IMMEDIATELY!

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Computer Accounts Management System Change

On Wednesday morning, December 16, 2020, the sign-in page for Drexel's Computer Accounts Management System (accounts.drexel.edu) will be updated to require a Drexel Connect sign-in. The page will have a new look as well, with a style similar to the Drexel Connect sign-in.

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New Sign-In for Adobe Creative Cloud

The sign-in method for Adobe Creative Cloud has been updated for users with a license provided by Westphal IT. Previously, these users signed in with a Drexel account on Adobe's Web site. Now, users must sign into Adobe Creative Cloud through Drexel Connect, with their Drexel credentials.

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TECH ALERT: Delay macOS Big Sur Upgrades

Faculty and professional staff with Drexel-provided Macs should NOT update to macOS Big Sur, which will be released on Thursday, November 12. Drexel IT must first test critical Drexel software and systems—including Sophos Safeguard, our data encryption and security software—to ensure compatibility.

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Change of Voicemail Message Retention Policy

Effective Tuesday, December 1, 2020, Drexel University Information Technology will implement a change to the university's voicemail system that will impact retention of your voice mail messages.

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Adobe Acrobat Licensing Updates

Due to a licensing change with Adobe, the process of accessing and using Adobe products at Drexel has changed, and now requires sign-in to activate products, such as Acrobat Pro. As part of this change, previous Adobe Acrobat installs will no longer function at Drexel as of November 30th. This article explains what actions may be required to switch over to the newer version.

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Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.


Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.


Sign Into DrexelOne

Register for courses, check grades, get transcripts.


Sign Into Office 365

Sign in to access your Drexel Email and other Apps.


Access Courses Online

Access the online component of your courses through Drexel Learn.


Get Software

See our Software List for software you might need.


Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.


Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

  • Microsoft Forms

    1/28/2021 11:00:00 AM
    Webcast
  • Creating Video Quizzes

    1/28/2021 2:00:00 PM
    Webcast
  • Intro to Office 365

    2/2/2021 9:00:00 AM
    Webcast
  • Microsoft OneDrive

    2/2/2021 11:00:00 AM
    Webcast

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.

Learn More