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News

Zoom Migration Begins October 30

October 30, 2018

As reported in the September Technology Update, Drexel now has a university-wide license for Zoom, the online meeting and video conferencing service. Drexel has begun contacting current Zoom users with instructions and an invitation to move their account onto the university license.

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TECH ALERT: Delay macOS Mojave Upgrades

September 11, 2018

Users of Drexel-owned Macs should NOT update to macOS Mojave when it is released, expected on or around September 25. Drexel IT must first test critical Drexel software and systems—including Sophos SafeGuard, our data encryption and security software—to ensure compatibility.

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New Section on Information Security

September 11, 2018

The Information Security team in Drexel IT has added a new section to the Web site to bolster user awareness of information security. Under the new Information Security tab in the top navigation bar, you will find information on copyright, how to report phishing scams and stolen computers, and more.

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Windows 10 Feature Updates

August 15, 2018

With the release of Windows 10, Microsoft now provides "feature updates" twice a year. To maintain a more secure environment, Drexel IT requires installation of feature updates for all Drexel-owned computers that run Windows 10. Currently, a process is underway to update computers that are running older versions of Windows 10 to bring them up to date.

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Drexel Chief Information Security Officer Receives HITEC 100 Award

November 12, 2018

Chief Information Officer (CIO), Thomas DeChiaro, and the Chief Information Security Officer (CISO), Dr. Pablo Molina, attended the Hispanic IT Executive Council at Cisco Headquarters on November 8-9, 2018. There, Dr. Molina was honored as one of the Top 100 Hispanics in Technology.

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Drexel's CIO and CISO speak with our CyberDragons

October 23, 2018

Thomas DeChiaro, Chief Information Officer (CIO), and Dr. Pablo Molina, Chief Information Security Officer (CISO) of Drexel IT, visited the Drexel CyberDragons to educate students on the importance of information security and to scout talent for co-op positions.

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Technology Update - October 2018 Issue Posted

A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on information security.

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More Phishing Scams

July 16, 2018

More phishing scams, especially those purporting to be from "Drexel University IT Center" regarding Office 365, are in circulation this morning. Drexel IT does not send such notices outside of an official template, and does not close accounts in this way. Do not click any links and delete it immediately unanswered.

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"Mystery Shopper" Email Scams

May 21, 2018

Drexel Police are advising the campus community of an increasing number of reports of electronic and email "mystery shopper" and job posting scams, which attempt to steal money, information, or both.

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Stay Alert: More Phishing Emails

February 20, 2018

Drexel IT offers this friendly reminder to use caution whenever you respond to email, click links, or open attachments they provide. Check ourĀ Debunker page for more real examples of scam emails. More information about scam emails, and how to protect yourself, can be found on our Web site here.

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Technology Update - Information Security Issue

May 24, 2018

A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on new privacy laws, password protection, and information security.

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Departments: Purchasing Additional Office 365 Services

February 14, 2018

Drexel departments may purchase additional O365 services for their employees through the O365 Add-On Purchase Request form at drexel.edu/ITRequest under Request a Service > Accounts & Access.

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COMPLETE: Migration of Learn to the Cloud

The Drexel University Blackboard Learn system was shutdown at 2:00pm on December 20th to begin the migrating to the cloud. The system is expected to be available again on December 27th. For more information visit the SaaS Migration page.

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Korman Front Entrance Now Open

December 1, 2017

The front entrance of the Korman Center is now open to the Drexel community. Please note that the back door, previously the only entry to Korman over the course of renovation, is now keycard-access only.

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Upcoming Migration of Learn to SaaS

October 6, 2017

Drexel University IT has been working with Blackboard, Inc. on a plan to migrate our current, self-hosted Blackboard Learn environment into Blackboard's cloud-based, SaaS environment. The migration process will begin on Wednesday, December 20, 2017 at 2:00pm, after the deadline for final grade submission and Fall Quarter/Semester have ended. The system will be down for at least a week.

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Webmail Servers Have Gone Permanently Offline

November 6, 2017

As of November 1, 2017, Drexel IT took the "Basic" Mail servers completely offline. Any emails, attachments, and contacts that were not moved from your old mailbox to your new Office 365 or other personal account were removed.

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TECH ALERT: Delay Upgrading to macOS High Sierra

September 26, 2017

Users of Drexel-owned Macs should refrain from updating to macOS High Sierra, which breaks critical Drexel software and systems—including Sophos SafeGuard, our data encryption and security software.

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Office 365 Service Expansion

September 19, 2017

Office 365 is comprised of almost three dozen apps and services. So far, we've promoted the Outlook suite for email, the Office suite for productivity apps, and OneDrive for cloud storage and collaboration. The remaining Office 365 services are now available to everyone at Drexel.

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Drexel Skype: Collaboration for Our Community

August 24, 2017

Skype for Business is now available to Drexel students, faculty, and professional staff. Drexel Skype, an Office 365 service, offers community collaboration through instant messaging, voice and video, connection with personal Skype and Zoom meetings, and more.

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Technology Update - Office 365: Email and Security

August 17, 2017

A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on the recent influx of phishing scams, how to identify these scams, and what we are doing to combat them.

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Caution: Scam Emails Impersonating Drexel Office 365 Service

June 30, 2017

Shortly after Drexel migrated the community to Office 365 email service, phishing scams tailored to impersonate Drexel have begun cropping up. These emails might use our official logos, and thus attempt to trick users into clicking a link to verify their Office 365 account. These emails are SCAMS.

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June 22, 2017 - Office 365 Email Migration Update

The email address migration work is complete. Thank you for your patience. If you do not have a mail tile on the portal right away, please check again in a bit. If you continue to have issues or need further assistance, please contact our Help Desk.


It is now okay to set up your Office 365 email on your Mobile Device. As we posted at noon, we had inadvertently set up students and alums to require the same security/PIN/encryption policies as faculty and staff. We have since removed those rules. Please consult the Office 365 page for additional information, and don't hesitate to contact our Help Desk with any questions.

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Accounts Information for Graduating Students

June 13, 2017

Congratulations to the Class of 2017 and all recent graduates! We wish you all the best in your new ventures in life. At the same time, we want to call to your attention to some of the continuing computing services that Drexel Information Technology (IT) offers you, as well as the changes that will take place with your account this summer.

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Important: Student Email Moving to Office 365 on June 22

June 21, 2017

Drexel is transitioning its email service to Office 365, which offers 50 GB for message storage, better Web and mobile device support, calendar and contact integration, and improved email security. On June 22, student "abc123@drexel.edu" addresses will move to Office 365 Exchange, and all new messages will be sent there instead of to the old Basic Mail (aka Drexel Webmail) account.

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Faculty/Professional Staff Email Moved to Office 365

June 1, 2017

As of May 31, all local Exchange and Basic Mail accounts for Drexel faculty and professional staff have been migrated to Office 365. Email for these groups is only being delivered to the Office 365 mailboxes, and forwarding settings have been removed.

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Support Expiration for Office 2010 and 2011

May 16, 2017

Microsoft Office 2010 for Windows and Office 2011 for Mac are no longer available at Drexel. Mainstream support for Office 2010 ended October 2015, and mainstream support for Office 2011 is, according to Microsoft, scheduled to end October 2017.

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Cyber Attack Alert

May 16, 2017

A worldwide outbreak of ransomware is rapidly spreading across Windows computers that have not yet installed the March 2017 Windows Update. Drexel IT applied the March 2017 update to over 7,000 Windows computers. Windows computers that are not centrally managed may still be vulnerable and should immediately run Windows Update.

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Office 365 Email Migration Updates

May 1, 2017

Migrations of local Exchange email accounts to Exchange email in the cloud with Office 365 are in progress. Thus far, 57 groups of faculty and professional staff have been migrated. See the current Migration Schedule here, but note that this schedule is subject to change.

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Reminder: Service Status and Outages

March 21, 2017

Information about past, current, and future service outages (planned and unplanned) can be found on the Drexel IT home page in the "Service Status" box. This box lets you know, at a glance, if IT services are up and running or down for maintenance.

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Old Computer Equipment? Contact TechServ

March 9, 2017

Drexel faculty and professional staff: Do you have old computers on, or even under, your desk? There's no better time than now to dispose of them and free up your office/desk space.

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Verify Your CrashPlan Backup

March 6, 2017

If you use CrashPlan Pro E, verify that it is backing up your files according to schedule. Recently updated backup software might require users to sign in to restart backup.

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February Tech Update - Office 365 Special Issue

February 10, 2017

The Technology Update Office 365 Special Issue has been posted to the archive here! In this issue, Drexel IT provides updated information on the availability of Office 365 to Faculty, Professional Staff, and Students, and important information regarding the migration of Drexel email to Office 365 over the next several months. Please read this issue to ensure preparedness for these upcoming major changes.

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Be Suspicious—Very Suspicious

January 11, 2017

At Drexel, we have seen a recent increase in users receiving scam emails that claim to be from Drexel entities such as Payroll or Blackboard Learn. Learn how to recognize and protect yourself from these email scammers.

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Introducing Drexel University Information Technology

January 11, 2017

This past year, in Drexel's continued effort to support the "One University" vision, the Office of Information Resources and Technology and the College of Medicine Information Technology team were consolidated into one organization. In recognition of this union, a new name has been selected, and we are now Drexel University Information Technology. We will use Drexel IT or just IT as our short names.

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Drexel Connect Service Updated

January 9, 2017

The Drexel Connect service was updated on Wednesday, January 4, in the late evening. Drexel Connect is used to access DrexelOne, Drexel Learn, Banner, and many other services.

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