TECH ALERT: Delay macOS Mojave Upgrades
September 11, 2018
Users of Drexel-owned Macs should NOT update to macOS Mojave when it is released, expected on or around September 25. Drexel IT must first test critical Drexel software and systems—including Sophos SafeGuard, our data encryption and security software—to ensure compatibility.
New Section on Information Security
September 11, 2018
The Information Security team in Drexel IT has added a new section to the Web site to bolster user awareness of information security. Under the new Information Security tab in the top navigation bar, you will find information on copyright, how to report phishing scams and stolen computers, and more.
Windows 10 Feature Updates
August 15, 2018
With the release of Windows 10, Microsoft now provides "feature updates" twice a year. To maintain a more secure environment, Drexel IT requires installation of feature updates for all Drexel-owned computers that run Windows 10. Currently, a process is underway to update computers that are running older versions of Windows 10 to bring them up to date.
More Phishing Scams
July 16, 2018
More phishing scams, especially those purporting to be from "Drexel University IT Center" regarding Office 365, are in circulation this morning. Drexel IT does not send such notices outside of an official template, and does not close accounts in this way. Do not click any links and delete it immediately unanswered.
Technology Update - Information Security Issue
May 24, 2018
A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on new privacy laws, password protection, and information security.
"Mystery Shopper" Email Scams
May 21, 2018
Drexel Police are advising the campus community of an increasing number of reports of electronic and email "mystery shopper" and job posting scams, which attempt to steal money, information, or both.
Stay Alert: More Phishing Emails
February 20, 2018
Drexel IT offers this friendly reminder to use caution whenever you respond to email, click links, or open attachments they provide. Check our Debunker page for more real examples of scam emails. More information about scam emails, and how to protect yourself, can be found on our Web site here.
Departments: Purchasing Additional Office 365 Services
February 14, 2018
Drexel departments may purchase additional O365 services for their employees through the O365 Add-On Purchase Request form at drexel.edu/ITRequest under Request a Service > Accounts & Access.
COMPLETE: Migration of Learn to the Cloud
The Drexel University Blackboard Learn system was shutdown at 2:00pm on December 20th to begin the migrating to the cloud. The system is expected to be available again on December 27th. For more information visit the SaaS Migration page.
Korman Front Entrance Now Open
December 1, 2017
The front entrance of the Korman Center is now open to the Drexel community. Please note that the back door, previously the only entry to Korman over the course of renovation, is now keycard-access only.
Upcoming Migration of Learn to SaaS
October 6, 2017
Drexel University IT has been working with Blackboard, Inc. on a plan to migrate our current, self-hosted Blackboard Learn environment into Blackboard's cloud-based, SaaS environment. The migration process will begin on Wednesday, December 20, 2017 at 2:00pm, after the deadline for final grade submission and Fall Quarter/Semester have ended. The system will be down for at least a week.
Webmail Servers Have Gone Permanently Offline
November 6, 2017
As of November 1, 2017, Drexel IT took the "Basic" Mail servers completely offline. Any emails, attachments, and contacts that were not moved from your old mailbox to your new Office 365 or other personal account were removed.
TECH ALERT: Delay Upgrading to macOS High Sierra
September 26, 2017
Users of Drexel-owned Macs should refrain from updating to macOS High Sierra, which breaks critical Drexel software and systems—including Sophos SafeGuard, our data encryption and security software.
Office 365 Service Expansion
September 19, 2017
Office 365 is comprised of almost three dozen apps and services. So far, we've promoted the Outlook suite for email, the Office suite for productivity apps, and OneDrive for cloud storage and collaboration. The remaining Office 365 services are now available to everyone at Drexel.
Drexel Skype: Collaboration for Our Community
August 24, 2017
Skype for Business is now available to Drexel students, faculty, and professional staff. Drexel Skype, an Office 365 service, offers community collaboration through instant messaging, voice and video, connection with personal Skype and Zoom meetings, and more.
Technology Update - Office 365: Email and Security
August 17, 2017
A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on the recent influx of phishing scams, how to identify these scams, and what we are doing to combat them.
Caution: Scam Emails Impersonating Drexel Office 365 Service
June 30, 2017
Shortly after Drexel migrated the community to Office 365 email service, phishing scams tailored to impersonate Drexel have begun cropping up. These emails might use our official logos, and thus attempt to trick users into clicking a link to verify their Office 365 account. These emails are SCAMS.
June 22, 2017 - Office 365 Email Migration Update
The email address migration work is complete. Thank you for your patience. If you do not have a mail tile on the portal right away, please check again in a bit. If you continue to have issues or need further assistance, please contact our Help Desk.
It is now okay to set up your Office 365 email on your Mobile Device. As we posted at noon, we had inadvertently set up students and alums to require the same security/PIN/encryption policies as faculty and staff. We have since removed those rules. Please consult the Office 365 page for additional information, and don't hesitate to contact our Help Desk with any questions.
Accounts Information for Graduating Students
June 13, 2017
Congratulations to the Class of 2017 and all recent graduates! We wish you all the best in your new ventures in life. At the same time, we want to call to your attention to some of the continuing computing services that Drexel Information Technology (IT) offers you, as well as the changes that will take place with your account this summer.
Important: Student Email Moving to Office 365 on June 22
June 21, 2017
Drexel is transitioning its email service to Office 365, which offers 50 GB for message storage, better Web and mobile device support, calendar and contact integration, and improved email security. On June 22, student "firstname.lastname@example.org" addresses will move to Office 365 Exchange, and all new messages will be sent there instead of to the old Basic Mail (aka Drexel Webmail) account.
Faculty/Professional Staff Email Moved to Office 365
June 1, 2017
As of May 31, all local Exchange and Basic Mail accounts for Drexel faculty and professional staff have been migrated to Office 365. Email for these groups is only being delivered to the Office 365 mailboxes, and forwarding settings have been removed.
Support Expiration for Office 2010 and 2011
May 16, 2017
Microsoft Office 2010 for Windows and Office 2011 for Mac are no longer available at Drexel. Mainstream support for Office 2010 ended October 2015, and mainstream support for Office 2011 is, according to Microsoft, scheduled to end October 2017.
Cyber Attack Alert
May 16, 2017
A worldwide outbreak of ransomware is rapidly spreading across Windows computers that have not yet installed the March 2017 Windows Update. Drexel IT applied the March 2017 update to over 7,000 Windows computers. Windows computers that are not centrally managed may still be vulnerable and should immediately run Windows Update.
Office 365 Email Migration Updates
May 1, 2017
Migrations of local Exchange email accounts to Exchange email in the cloud with Office 365 are in progress. Thus far, 57 groups of faculty and professional staff have been migrated. See the current Migration Schedule here, but note that this schedule is subject to change.
Reminder: Service Status and Outages
March 21, 2017
Information about past, current, and future service outages (planned and unplanned) can be found on the Drexel IT home page in the "Service Status" box. This box lets you know, at a glance, if IT services are up and running or down for maintenance.
Old Computer Equipment? Contact TechServ
March 9, 2017
Drexel faculty and professional staff: Do you have old computers on, or even under, your desk? There's no better time than now to dispose of them and free up your office/desk space.
Verify Your CrashPlan Backup
March 6, 2017
If you use CrashPlan Pro E, verify that it is backing up your files according to schedule. Recently updated backup software might require users to sign in to restart backup.
February Tech Update - Office 365 Special Issue
February 10, 2017
The Technology Update Office 365 Special Issue has been posted to the archive here! In this issue, Drexel IT provides updated information on the availability of Office 365 to Faculty, Professional Staff, and Students, and important information regarding the migration of Drexel email to Office 365 over the next several months. Please read this issue to ensure preparedness for these upcoming major changes.
Be Suspicious—Very Suspicious
January 11, 2017
At Drexel, we have seen a recent increase in users receiving scam emails that claim to be from Drexel entities such as Payroll or Blackboard Learn. Learn how to recognize and protect yourself from these email scammers.
Introducing Drexel University Information Technology
January 11, 2017
This past year, in Drexel's continued effort to support the "One University" vision, the Office of Information Resources and Technology and the College of Medicine Information Technology team were consolidated into one organization. In recognition of this union, a new name has been selected, and we are now Drexel University Information Technology. We will use Drexel IT or just IT as our short names.
Drexel Connect Service Updated
January 9, 2017
The Drexel Connect service was updated on Wednesday, January 4, in the late evening. Drexel Connect is used to access DrexelOne, Drexel Learn, Banner, and many other services.
Technology Update for November
November 17, 2016
The Technology Update newsletter for November 2016 has been posted to the archive here! Some major developments in Drexel IT, announced within, are in the pipeline.
Korman Expansion Project Continues
October 24, 2016
As the Korman Expansion Project continues, work has shifted from the newly-finished back door to the major work on the front door.
IRT Help Desk Has Moved!
August 24, 2016
The IRT Help Desk is now Tech Lounge on the Square in the Creese Student Center at Chestnut Square. This new space is bright, welcoming and great for students to meet up, gather, and collaborate. Students can bring their own devices or use one of the PCs or Macs we have available--all in this central location. Get assistance from the same Help Desk folks you have known in the Korman Center for many years.
DragonFly3 Network Update
August 17, 2016
On Sunday, August 21, Drexel updated the DragonFly3 wireless network. Most computers, tablets and phones accepted the update automatically, but some might still need help to re-connect.
Email Attachments from Learn Causing Errors in Webmail
July 7, 2016
Drexel IRT has received a few reports from users who are having issues opening email attachments in Drexel Webmail. This has occurred primarily with emails that contain attachments generated by Drexel Learn. While we develop a solution, IRT recommends that emails with attachments are NOT sent through Learn. Instead, instructors should place the file within the course and direct students to the appropriate location.
Announcing the Consolidation of COM IT and Drexel IRT
June 21, 2016
In our continued effort to support the "one university" vision, the College of Medicine Information Technology team will be consolidated with Drexel's Information Resources & Technology Team as of July 1, 2016.
MATLAB Access Expanded University-Wide as of July 1
June 20, 2016
The Office of Information Resources and Technology and Office of the Provost have expanded MATLAB / Simulink access everywhere and for everyone at Drexel as of July 1, 2016. You can begin downloading this application now. Visit https://software.drexel.edu for instructions.
Accounts and Computer Services Information for Graduating Students
May 20, 2016
Congratulations to the Class of 2016! We would like to call your attention to some of the continuing computing services that Drexel's Office of Information Resources and Technology (IRT) offers you, as well as the changes that will take place with your account this summer.