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Current Service Status

Service Status

We currently have a service issue.

SMS Text limitation on Vonage Softphones for messages that include URL text strings - June 7, 2024 - 10:00 PM - Information about SMS (Text Messaging) with Vonage Application at all locations from Friday, June 7, 2024 at 10:00 PM: Currently users with Vonage Softphone applications (VBC Mobile or Desktop) are unable to send outgoing SMS text messages that include non-Drexel web URL or EMAIL addresses. Outgoing SMS messages containing such addresses will be silently discarded. Vonage informs us this is a temporary measure. If sending URLs or EMAIL ADDRESSES is critical to your operation, please contact telephone-request@drexel.edu and include the addresses in use. In such cases we will work with Vonage to have your outgoing SMS messages excluded from the temporary prohibition. **** Outgoing messages *without* these addresses are not impacted. Incoming message are also unaffected.

Upcoming Planned Outages

See the Planned Outages page for more detail on upcoming outages.

Outage Repair History

See the Repair History page for more detail on past outages.