Technology Update - Operating Systems Issue
December 13, 2019
To maintain a secure computing environment at Drexel University, Drexel IT requires all University-Provided Computers to be on recent versions of Microsoft Windows 10 or Apple macOS so that our computers can be updated when security or functionality flaws are repaired. Drexel supports the most recently released Operating System version that is known to work with all university-licensed applications, and up to two prior releases of Windows and macOS.
The supported Microsoft Windows Operating System at Drexel is Windows 10. Windows 10 receives “Feature Updates” twice a year to make new features available to users.
Due to incompatibilities with some university-licensed applications, Windows Feature Updates at Drexel have been paused for some time. Those incompatibilities are now resolved. University-provided Windows 10 devices will update to the March 2019 release of Windows 10 over the next few weeks. Computers running Windows 10 at the College of Medicine will be updated at a later time. You can find more information about the Feature Update process on the Drexel IT Web site.
Some Drexel-owned computers still run Windows 7. If you are have a Windows 7 computer, please contact Drexel IT or your collegiate IT Support for guidance about how to upgrade to Windows 10. If your computer is unable to run Windows 10, it may have to be replaced.
Drexel-provided Macs should continue to use High Sierra or Mojave, the 2017/2018 versions of macOS. For Catalina, the 2019 version of macOS, Apple retired an older feature that is used by popular and important university-licensed apps (e.g., EndNote, Sophos SafeGuard, SPSS). Drexel IT is actively working with the publishers of such apps to encourage the publishers to update the apps for Catalina compatibility.
For all other macOS users, Drexel currently supports macOS High Sierra and macOS Mojave. (Note: Apple Mail for High Sierra is not compatible with MFA; Office 365 on both High Sierra and Mojave will work with MFA.) If your Mac is not running High Sierra or Mojave, please consult the upgrade guides on our Web site to upgrade your Mac as soon as possible.
If your Mac is unable to run either macOS High Sierra or macOS Mojave, you might have to replace it.
Drexel IT and Collegiate IT Staff are ready to assist you with these upgrades or answer any questions you may have. Contact the IT Help Desk at email@example.com or call 215.895.2020, or the known email/extension of your Collegiate IT staff.