Drexel-Owned Computers and Devices
Faculty and professional staff who need Drexel-owned computer hardware diagnosed and repaired should first contact IT at firstname.lastname@example.org or their departmental IT professional. The IT professional will assess the computer or device and choose the appropriate method for service, which will depend on the warranty status, type of computer or device, required repairs, and user needs. Some possible service scenarios:
- Warranty repairs for "user-replaceable" parts, such as hard drives or memory, may be shipped from the vendor to the IT professional with instructions.
- Per an applicable warranty agreement, a vendor technician may be sent on-site to effect the repairs.
- More extensive warranty repairs, such as the replacement of a motherboard, might go through a third-party service center, such as the Computer Fixer.
Personal Computers and Devices
Drexel IT does NOT service personal computers and devices! Faculty, professional staff, and students who require hardware repairs for a personal computer or device should contact the vendor (such as Dell or Lenovo) or visit the Apple Store (for Macs and iOS devices) if the warranty is still in effect. The Philadelphia Apple Store (215-861-6400) is located at 1607 Walnut Street.
If they are out-of-warranty, consider a third-party repair service such as the Computer Fixer.
The Computer Fixer
The Computer Fixer provides ship-in, carry-in, and on-site service for desktops, laptops, cell phones, tablets, printers, and other devices. They also offer extended maintenance agreements.
For more information about the Computer Fixer, call 215-387-5900 or visit thecomputerfixer.com. The Computer Fixer is located at 3944 Chestnut Street, Philadelphia, PA 19104.