Overview of Service
Remedyforce is a powerful, flexible service management system with numerous tools and possible configurations to streamline support at Drexel. Users can sign into the Web Interface to submit and manage help requests (also sometimes called "tickets," "incidents," or "service requests") or search the knowledge base for the answers to their questions. Support personnel can organize and answer help requests and generate statistical reports as needed.
Sign-in to Remedyforce, whether you are a user requesting help or a support specialist, requires your Drexel credentials. If you haven't done so already, the first step is to activate your computer accounts at accounts.drexel.edu.
If you have already activated your computer accounts, you can sign into Remedyforce at drexel.edu/servicedesk.
Users requesting help will be able to submit and monitor their help tickets, and browse the knowledge base for answers to common questions. Support personnel will be able to track and respond to help tickets in the queues to which they have permissions.
Contact the IT Help Desk at 215.895.2020 or firstname.lastname@example.org if you are unable to access Remedyforce, or are having technical difficulties with the system.
While ticket submission through the Web Interface is the preferred method for requesting help, the Drexel IT support email addresses will continue to function and forward emails to Remedyforce. See our Support Teams page for contact information.
Be sure to also check the IT Web site at drexel.edu/it for more information and important news about IT services and alerts at Drexel.