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Behavioral Healthcare Education In-Person Courses

COVID-19 Precautions

Only vaccinated participants are invited to attend in-person, classroom sessions. We will observe safety precautions including masks, sanitizer and social distancing.

In-person Regional and Reserve Courses are offered to behavioral health practitioners. Regional courses offer priority enrollment for those who are employed by programs receiving funding from the Pennsylvania Department of Human Services. Reserve courses have an open enrollment with no registration limits. Continuing education credits are available.

Cancellations and Refunds

For possible weather cancellations, please call toll free 877.243.3033 after 6:30 a.m. the day of the training to confirm either cancellation or presentation of the course. If you must cancel your attendance, please call. Keep in mind that attendance will be electronically tracked and if you register for a course that you do not attend and do not cancel prior to the offering, your future registration may be blocked.

If you need to cancel your attendance at a course, please notify us within 24 hours of the training by calling 877.243.3033 or emailing We will credit your account for a future trainings. Refunds will not be made for any trainings (virtual or in person). Accounts will be credited for future training interests.

Same-Day Registration

We will no longer allow walk-in/onsite registration.

December 1, 2021, 9 a.m. – 3:30 p.m.
TR536 Engagement Skills and Healing Connections

Training fee: $40
Location: Friends Hospital, Scattergood Building
Instructor: Brenda Weaver

Engagement is a fluid, strength-based process that forms a healing connection between service providers and recipients. In our work with people, trust, compassion, and understanding is needed. Unfortunately, our treatment services and responses often create mistrust and drive people away. Many seeking mental health care drop out; 70% do so after their first or second visit.

In the first moments of every interaction a tone is set which impacts progress. Services in the absence of engagement lead to needless trauma, unnecessary losses and shorter lives. People living with serious mental illness lose 14.5 years of potential life compared to “undiagnosed” individuals.

This training takes a deep look at engagement as a service imperative. A framework of evidence based tools and recovery- oriented techniques (elements of motivational, strength-based, share decision making, person-centered evidence-based practices) is presented to improve connections and make every interaction matter.

Learning Objectives

By the end of this training, participants will be able to:

  • Define engagement, the concept, process and basis for recovery support.
  • Discuss methods to establish and sustain healing relationships.
  • Examine common barriers/obstacles to engaging interactions.
  • Outline a “promising” engagement framework.
  • Practice an approach that leads to supportive connections and collaborations

CE Credits:

Register for the course

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