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Patient Care

On January 1, 2020, Drexel Medicine's patient care services transitioned to Tower Health Medical Group, a leading health system dedicated to advancing health and transforming the lives of the people it serves. Tower Health Medical Group provides a full range of medical care – from prevention, screenings and education – to the latest clinical services available.

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FAQs

What insurances will Tower Health Medical Group take?

Tower Health Medical Group is contracted with many health plans. Knowing your insurance policy is important for you to receive the maximum benefits for your health care services. Your benefit coverage level for care provided by Tower Health Medical Group is determined solely by your insurance. You can call Tower Health's Patient Financial Services office at 484.628.5683 for a complete list.

Please note: the list is not meant to be all-inclusive and is subject to change. Please check with your health plan to verify coverage.

How can I get my medical records transferred to a new physician’s office?

Your medical records will transfer to Tower Health Medical Group without the need for you to do anything further.

If you decide to choose a new practice other than Tower Health Medical Group, you will need to complete and sign the authorization to release your Drexel Medicine medical records. Once you provide us with this release form, we will send a copy of your records to the new physician’s office. The form must be filled out completely on both sides.

Please fax it back to us at 215.255.7305 or mail to:
Drexel Medicine, Health Information Management
1601 Cherry Street
Suite 11498
Philadelphia, PA 19102

Download Authorization to Disclose Medical Information Form

How to Complete Authorization to Disclose Medical Information Form

How can I get to my Drexel patient portal information?

The patient portal for Drexel Medicine can be accessed here. If you choose to see Tower Health Medical Group physicians, you will receive a new portal in the coming months for that provider group.

Can I pay my bill from Drexel Medicine online?

With 24-hour availability, Drexel Medicine's free online bill pay is convenient, fast, secure, and easy to use. Make payments using Visa, MasterCard, and Discover credit cards, or by using a debit card.

Where do I mail a payment to Drexel Medicine?

To pay by mail, send checks to:
Drexel Medicine
PO Box 95000-1030
Philadelphia, PA 19195

I have a question about my bill from Drexel Medicine, who do I call?

Pay your bill over the phone or speak to a Patient Services representative by calling toll-free 877.217.7572. Representatives are available Monday through Friday, 8:30 a.m. – 4:30 p.m.

How do I find my Drexel Medicine doctor?

Physicians who have moved practices outside of Tower Health Medical Group may be found via general online search. Physicians who have joined Tower Health Medical Group can be found online at towerhealth.org/physician-network or by calling 484.628.4357.

Community Health Programs

Caring Together

For over 25 years, the Caring Together program has helped women overcome substance abuse and start a new life without drugs and alcohol. Managed by the Department of Psychiatry, the Caring Together program addresses the underlying causes of addiction through a multi-disciplinary approach that helps women return as productive members of the community.

Learn More About Caring Together

Healing Hurt People

Healing Hurt People is a hospital-based violence intervention program designed to reduce re-injury and retaliation among youths ages 8 to 30 in Philadelphia. It is the cornerstone program of Drexel's Center for Nonviolence and Social Justice, whose mission is to decrease violence and trauma through public health policy, practice research and training.

Learn More About Healing Hurt People

Partnership Comprehensive Care Practice

The Partnership Comprehensive Care Practice (the Partnership), an HIV treatment office, enhances the quality of life for people with HIV/AIDS in Philadelphia. The Partnership, which is a collaboration between Drexel and Tower Health, provides comprehensive HIV care to all individuals regardless of their ability to pay. It is the the largest HIV care center in the Philadelphia region and it provides patients with convenient access to needed services.

Learn More About the Partnership Comprehensive Care Practice

Working Together for Women

Women face many challenges and barriers after leaving jail or prison. Working Together for Women is special recovery focused treatment program for women who have struggled with alcohol and/or drugs in the past and are now returning to the community.

Learn More About Working Together for Women

 
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