Feature Update FAQs
How long does the Feature Update take to install?
The automatic install happens at night so there is no loss in productive office time.
Manual installations may take 1-2 hours, and during part of this time you will not be able to use your computer.
How do I manually run the Feature Update?
Open the Software Center application, and click on the Updates tab on the left hand side. If a feature update is available, you can select it and start the install at your convenience.
If you do not see a Feature Update available, there's a chance you may already have it. Consult the "How do I know which version of Windows 10 I am running?" question to confirm what version you have. If you find you should be eligible for an update, these may be the reasons why you do not see it:
- Your Sophos Safeguard install may not be at a supported version.
- If you're off campus, make sure you've been connected to the VPN for at least 30 minutes, uninterrupted.
- You may be running software that has been reported as incompatible, and thus the Feature Update was made unavailable to your computer.
- You may be missing a required pre-requisite Windows Update that needs to be installed first (you would see that in the Updates tab of Software Center).
- Your college/local IT support may have asked Drexel IT to hold off on releasing the Feature Update to your area.
In any of the cases listed above, you may need to consult the Help Desk or your local IT support for troubleshooting assistance. To best assist you, we recommend providing them the following information (the more information the better!):
- Your Computer Name and Version of Windows 10 you are running.
- The location of the computer and what it is connected to:
- Are you on-campus or off-campus?
- If you are off campus, have you been connected to Drexel VPN for more than 30 minutes uninterrupted?
- If you are on campus, are you connected via Ethernet (network cable) or Wireless (Dragonfly3)?
- A screenshot of your Updates tab from Software Center.
The Help Desk or your Local IT Support may need to collect logs to further troubleshoot the issue. If that is the case, they will work with you to obtain them.
Is there a way to opt-out of feature updates?
No, except in the case of some specialized devices with embedded computers. Feature updates ensure that computers at the university are kept secure, up-to-date, and supported. Without this, the personal information that Drexel faculty and professional staff work with on our computers could be at risk.
How do I know which version of Windows 10 I am running?
Click on the Start button, and in the search box, type winver. Press Enter on your Keyboard. The second line of the pop-up screen shows your Windows 10 version number. Note that Microsoft may also use “friendly” names for each version of Windows 10.
Currently Drexel supports 1909 (also known as 19H2). Some devices on campus may have Windows 10 1903, which is currently being upgraded across the University campus. If you are running any version of Windows 10 older than 1909, we recommend you upgrade as soon as possible following the provided instructions.
My home computer received the latest feature update from Microsoft, but my Drexel Computer has not. How can I get the latest update?
Drexel's release of a Windows feature update follows Microsoft’s release schedule by several months. During this time, we test numerous key Drexel-licensed applications, such as Sophos Safeguard, to ensure compatibility. Additionally, we test both upgrade and fresh-install scenarios to make sure applications work in various scenarios.
The testing is usually completed in two to three months, and made fully available to the university community shortly thereafter, barring any unforeseen circumstances. However, releases may be delayed if there is a compatibility issue found.
What happens if my computer cannot install the feature update?
If a feature update is unable to be installed, Drexel IT or your local IT support will make an effort to troubleshoot why the install did not complete. However, if all options are exhausted your computer may need to be set up again or, if it’s very old, replaced.
What should I do if the Feature Update is stuck/not responding?
If your computer appears to be "stuck" on the Windows 10 Feature Update, please contact the Help Desk or your local IT support as soon as possible for guidance. Unless instructed, do not restart your computer. You may be asked to provide a picture or detailed information as to where your computer is in the process for appropriate next steps.
What happens if an application I use no longer works after a feature update?
While this is almost always a rare case due to our extensive testing of all of the common university applications, do let the Help Desk or your local IT Support know right away so we can look at compatibility options or possibly roll you back (if done within 7 days). You may also want to check with the software publisher to see if they have a new version that works with the latest feature update.
We are aware that printing reports from Hyperion is no longer an option with these newer Feature Updates. A workaround has been issued by AIS and is available on their website under their troubleshooting documentation.
Administrative units that support enterprise applications at the University may also send bulletins regarding compatibility issues to their end users directly.
My start menu customizations appear to be missing? Is there a way to get them back?
It is possible that some Start Menu customizations may be reset after the Feature Update, especially if your computer was on an older release of Windows 10. It is a good idea every once in a while to take a screen shot of your customizations should you need to restore your computer's configuration to exactly the way you would like.