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Self Service for mac OS

Please Note: This service is only available to Drexel-owned and managed Macs.

Overview

The Self Service for macOS tool improves application and system setup and automates software maintenance for Drexel-owned Macs. Self Service for macOS provides users with an easy way to get and install pre-configured, Drexel-licensed software; lets Drexel IT support teams remotely repair and update malfunctioning software; and reduces the need for in-person support appointments.

All Drexel-owned Macs must have the Self Service for macOS application installed. (Drexel's Windows-based computers already have Software Center, an equivalent product.) Self Service for macOS supports Drexel's Data Security Initiative because it allows the University to quickly repair encryption problems and ensure that sensitive information stays protected.

Access to Self Service is available on campus or via the Drexel VPN off-campus.

Enrolling in Self Service

You may set up Self Service for macOS yourself utilizing the instructions below or by scheduling an in-person office visit during normal business hours. Once installed, Self Service keeps itself up to date. Drexel Macs without Self Service for macOS may be denied some IT services if not properly enrolled.

Please note the video tutorials below do not contain audio.

For Macs Running Yosemite, El Capitan, or Sierra

For Macs Running High Sierra


Enroll Now

If you need assistance in enrolling in Self Service, please reach out to the Help Desk or your local IT support.