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Service Hours

Tech Lounge at 3401 Market

3401 Market Street, Suite 201
Philadelphia, PA 19104

Hours

Monday to Friday: 8:00 AM–5:00 PM
Special hours may apply during summer term and term breaks. Closed University holidays.

The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to software installations, we have you covered.

Walk-in assistance is available, but we strongly recommended you book an appointment.

Book a support session

  215.895.2020

  helpdesk@drexel.edu

  Directions

Service Status

We currently have a service issue or planned outage in progress.

DrexelOne - October 5, 2025 - 6:00 PM - An unplanned outage is currently in progress for DrexelOne at all locations as of Sunday, October 5, 2025 at 6:00 PM.

News

Tech Alert: Delay macOS Tahoe upgrades for Drexel-owned Macs

Faculty and professional staff with Drexel-owned Macs should not upgrade to macOS Tahoe.

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Tech Alert: Single sign-on and licensing changes for Autodesk software starting July 1

Starting Monday, July 1, 2025, Drexel students and educators can access Autodesk software and services using Drexel Connect.

Read More

Dr. Pablo's interview with Softtek on How AI is Reshaping Higher Ed

Dr. Pablo speaks with Softtek about on How AI is Reshaping Higher Ed.

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World Password Day: The Reality of Data Breaches - Are Your Passwords Safe?

Read the article by Kabir Manocha to learn more about how you can protect yourself and your loved ones from the relentless cycle of data breaches.

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TECHNOLOGY UPDATE - INFORMATION SECURITY ISSUE

A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on data privacy.

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Tech Talk Thursdays

Faculty, students, and researchers are invited to join Drexel IT weekly on Thursdays at 1:00 PM throughout the winter term. We'll cover instructional computing used for teaching courses and supporting student projects, as well as research computing and URCF services.

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Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.

Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.

Sign Into DrexelOne

Register for courses, check grades, get transcripts.

Sign Into Office 365

Sign in to access your Drexel Email and other Apps.

Access Courses Online

Access the online component of your courses through Drexel Learn.

Get Software

See our Software List for software you might need.

Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.

Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

  • Turnitin - Prevent Cheating by Enforcing Originality

    10/6/2025 10:00:00 AM
    Webcast

  • Blackboard Ally and Document Accessibility

    10/7/2025 9:00:00 AM
    Webcast

  • Learn Original Basics

    10/7/2025 9:00:00 AM
    Webcast

  • Microsoft Lists

    10/7/2025 1:00:00 PM
    Webcast

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.

Learn More