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How Drexel's Health Advocate Saved Me Hundreds

by Monica Fauble, Drexel Wellness Consultant

Posted on February 8, 2023
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Getting your annual physical is especially important if you’ve delayed it the past few years due to COVID-19. Drexel’s Health Advocate program offers employees help navigating financial and insurance issues, so you can be proactive about your health care with less financial stress. Learn more about your health benefits from Human Resources.

In March of this year, my husband and I both went to a new primary care physician for our annual physical exams. As Drexel’s Wellness Consultant, preventive care is, of course, very important to me, and I make it part of my mission to stay on track with screening guidelines.

We were expecting a $0 copay for this preventative care visit. But the provider mistakenly billed both my husband and I several hundred dollars each — $207 to be precise.

After 45 terrible minutes on hold and on the phone, I was told by the provider that there was nothing they could do to help me sort this billing error out.

Luckily, I had Health Advocate on my side. Health Advocate is best known around campus for administering Drexel’s award-winning Wellness Incentive platform. But did you know that Health Advocate is also available to resolve health care billing issues, answer questions about your health care coverage, find an in-network physician or help you understand a medical diagnosis? 

Health Advocate has a full staff of benefits specialists, RNs (registered nurses) and even Medicare specialists ready to help you make the most of your health care options.

When I reached out to Health Advocate for help, they connected my husband and me with a Benefits Specialist. We each electronically signed a HIPAA-release so that she could contact both Independence Blue Cross (IBX), our health plan provider, and the physician’s office on our behalf.

Though I had six weeks of waiting for all sorts of communication between IBX, the provider, and Health Advocate, those six weeks were fairly stress-free for me, knowing that I had Health Advocate on the case.

Eventually, the provider resubmitted our claims to IBX as a “preventive care physical examination.” We now owed $0. A win!

Going the Extra Mile

Health Advocate didn’t stop there. To ensure that no issues would arise from this claim in the future, they called the provider and requested documentation stating that the provider had received the payment from the health plan, and that my husband and I both had $0 responsibility for this visit.

Navigating health insurance and healthcare claims can be a huge burden on our emotional health. Knowing that Health Advocate was by my side not only saved me money, it also saved an incredible amount of stress.

If you have a billing issue, need help understanding your health care benefits, or want to find an in-network physician, consider reaching out to Health Advocate. Don’t miss out on this valuable service provided to you by Drexel University.

A Family Benefit

Health Advocate’s “Advocacy” service is designed to support not just you but your entire family. It’s available at NO COST for all full-time and part-time benefits-eligible faculty and professional staff. This includes a benefits-eligible employee’s spouses/partner, dependents, the employee’s parents, and even their parents-in-law.

Please visit our website for a complete list of ways Health Advocate can help you and your family reduce the confusion, the stress, and maybe even the financial burden that sometimes comes with receiving health care. Everyone needs an advocate in their corner!

Learn about Health Advocate

Posted in drexel-employees, health-care-benefits-and-insurance, physical-health-and-nutrition, mental-and-emotional-well-being