Maintenance Requests
Housing and Residence Life works with several partners on- and off-campus to ensure all work orders are resolved in a timely manner. When submitting your request, be sure to include as much detail as possible.
For routine maintenance and service in the residence halls or in fraternity and sorority housing, please submit a request using the below criteria. To report an urgent need, contact the front desk of your residence hall or Public Safety at 215.895.2822, both of which are operational 24-hours per day.
- Maintenance requests, submit a work order via DrexelOne (instructions below)
- Cable Television service requests, email telephone-request@drexel.edu
- ResNet and DragonFly service requests, contact IT to report a problem.
- Laundry machine service, submit a Laundry Service Request
What to Expect After Submitting a Request
University Facilities staff may enter your room to address requested work or at any other time to resolve a facility-related emergency. A University Facilities staff will always knock and identify themselves. In an effort to resolve your issue as quickly as possible, clear any personal items from the requested area after submitting your request.
- Typical length of time until the work gets done is approximately 7–10 business days.
- Once a work order is submitted, make sure that personal belongings are moved away from the area in question. University Facilities or Building Maintenance staff will not touch or move personal items.
- If the requested work has not been completed within three days of submittal, email housing@drexel.edu.
Instructions to Submit a Work Order via DrexelOne
For all non-emergency and routine maintenance requests in the residence halls or in fraternity and sorority housing, submit a work order online via DrexelOne.
- Log in to DrexelOne
- Select the "Campus + Community" tab
- In the Housing and Dining channel, choose "Submit Maintenance Request"
- Complete all information on the form:
- Information highlighted in red is required. By default, the "Notify Me" box is checked.
- The Campus Name and Building Name fields will be pre-populated.
- Select the Floor and Room numbers.
- Finally, submit a description in the Action Requested text box. A good description gives University Facilities as much details as possible. For example, "In room 301A, the left window screen is ripped."
