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EFAX

Virtual Fax Service

EFAX is Drexel's replacement for traditional telephone fax applications.  EFAX supports the secure sending and receiving of traditional faxes over the public telephone network; however, instead of using a "fax machine" and "telephone line" to send or receive your fax documents,  your documents are sent or received in your Drexel email account. This allows you to transmit or receive fax documents from any computer, tablet, or smart phone regardless of your location.  
 
EFAX eliminates the need to support and to pay for analog telephone lines, fax machines, and fax cards.  Some copier contracts may assess a monthly fee for use of a fax card; when using EFAX you should check your contract to see if you can cancel any such charges. 
 
The EFAX service has been selected and vetted by Drexel IT and has successfully completed the University's Third Party Risk Management (TPRM) program through collaboration with Drexel IT,  Corporate Compliance and Privacy, and General Counsel.  Drexel's specially-secured EFAX application enhances regulatory compliance and is approved for use with sensitive information, including HIPAA data. 
 
EFAX is now the standard way that new FAX service is provisioned and in the future EFAX will replace traditional fax service. 
 
 
REQUIREMENTS
 
Each EFAX number must have at least one designated primary Operator or Customer of Record registered with Drexel IT Networking, and optionally may identify a secondary Operator/Customer of Record.  These two Operators send and receive faxes directly from their Drexel email.  In addition to the two designated operators, an O365 shared mailbox may also be configured, allowing the fax service to be shared with a group.  Use of the shared O365 mailbox emulates the way that multiple office occupants share physical access to a legacy fax machine.  Departmental operators can request an O365 shared mailbox and can control which Drexel staff members have access to the shared mailbox.   Follow these instructions to learn more about and to request a shared O365 mailbox from Drexel IT.   This document describes how to access an O365 mailbox once it has been setup.  Tip: For infrequent use, it's often easiest to use the Office web portal to access the shared mailbox. 

 
Optional: Using new or existing multi-function devices for transmitting faxes
Many existing printers and scanners can be configured to send documents with the EFAX service.  In most cases, if your MFP/MFC is already scanning to email, it can be configured to send documents using the EFAX service.   This allows you to scan and transmit a document in a single step. 
  
Requirements for using EFAX with  multi-function devices (i.e. printers, copiers, scanners):  The device must have a connection to the Drexel network and must support sending documents by secure email using SMTPS (port 465) to Drexel’s smtp.mail.drexel.edu gateway.  Drexel IT consulting staff can assist you in confirming eligibility and in initial configuration. 
 
 
HOW TO SEND AN EFAX
 
Drexel users registered as operators for their designated EFAX number, or those accessing a shared EFAX O365 mailbox, do the following:
 
  •  Use your email application to create a new email message.
  •  In the TO field, enter the recipient’s fax telephone number followed by @EFAXSENDSECURE.COM.
  •  Enter telephone numbers starting with country code.  For example, for a US Fax number:  12158951234@EFAXSENDSECURE.COM.  (No leading "9",  no spaces, no dashes in the fax number.)  
  • Attach to your outgoing email message up to 10 files you want to fax (maximum 18MB).  Or attach nothing to send only a cover page.
  • To include a custom message on your cover page, type the cover page text in the body of the email message. 
  •  Send the email. 
  

RECEIVING AN EFAX TRANSMISSION 

A fax transmitted to the Drexel EFAX telephone number (for which you are registered) is delivered securely to your O365 mailbox and to a shared O365 mailbox (if so configured).  The incoming fax is sent from the @INBOUND.EFAX.COM domain.  Incoming messages will not be marked with the "External" warning tag.  The message will include an image displaying the first page of the fax transmission document. The full body of the fax transmission will be included in the message as an attachment in PDF format.   Delivery receipts will be sent to your mailbox from the @MAIL.EFAX.COM domain and they too are  not be marked with the "External" warning tag.    Incoming faxes are only sent to Drexel email accounts and they cannot be delivered to multi-function printers and copiers. 
                                 

EFAX PRICING (FY20/21, subject to change)

 
For pricing, select a monthly pricing option based on your estimated maximum monthly usage for the total number of sent and received pages. 
In most cases you should start with the 100 or 250 page option. 
If actual usage  is consistently over your current plan, we will adjust your monthly plan, up to the next higher plan.
 
 Monthly Recurring Charges
 Monthly price  for total pages sent and  received. (Domestic US and CANADA)
 $15,   up to 100 pages
 $30,   up to 250 pages
 $55,   up  to 500 pages
 $75,   up to 700 pages
 $100, up to 1000 pages
 
 One-time Charges
 $25, One-time Activation Charge
 $25, Cancellation charge
 $140, Cancellation FEE w/number recovery* (i.e. If you want to remove and re-assign (port-out)  the fax  number assigned to you. This need is rare.)
* Some numbers assigned may not be recoverable
 
Additional charges may be assessed for incoming or outgoing international (non-US or CA) faxes.
Note: No additional WebTelephone monthly dial-tone or usage charges will apply. You may request that your analog service be disconnected.

 

HOW TO ORDER OR GET HELP

Send email to telephone-request@drexel.edu or call 215-895-6666 for more information or to order service.