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Service Hours

Tech Lounge at 3401 Market

3401 Market Street, Suite 201
Philadelphia, PA 19104

Hours

Monday to Friday: 8:00 AM–5:00 PM
Special hours may apply during summer term and term breaks. Closed University holidays.

The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to software installations, we have you covered.

Walk-in assistance is available, but we strongly recommended you book an appointment.

Book a support session

  215.895.2020

  helpdesk@drexel.edu

  Directions

Service Status

All systems are currently available

View Scheduled Outages

News

Tech Alert: Single sign-on for Wolfram products starting April 27

Starting Monday, April 27, 2026, Drexel students, faculty, and professional staff can access Wolfram products using Drexel Connect.

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Tech Alert: Jamf Self Service Transitioning to Jamf Self Service+ on 3/31

On March 31, 2026, Jamf Self Service on Drexel-owned Macs and iPads will be upgraded to Self Service+.

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Dr. Pablo's EdTech interview on AI governance in higher education

Dr. Pablo's EdTech interview on AI governance in higher education

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TECHNOLOGY UPDATE - INFORMATION SECURITY ISSUE

A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on data privacy.

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Dr. Pablo's interview with Forces of Change hosts Dr. Mikah Sellers and Annie Graziani

In the recent Forces of Change podcast, AI & Cybersecurity: When the Machines Become the Battlefield, Dr. Pablo sits down with hosts Dr. Mikah Sellers and Annie Graziani to discuss how AI is changing the digital battlefield.

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Dr. Pablo's interview with NBC10 Philadelphia on Top Scams to Look Out for in 2026

Dr. Pablo's interview with NBC10 Philadelphia on Top Scams to Look Out for in 2026

Read More

Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.

Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.

Sign Into DrexelOne

Register for courses, check grades, get transcripts.

Sign Into Office 365

Sign in to access your Drexel Email and other Apps.

Access Courses Online

Access the online component of your courses through Drexel Learn.

Get Software

See our Software List for software you might need.

Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.

Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

  • Using Microsoft Flipgrid, Stream, and Sway to up the ante in a Collaborative Way

    1/14/2020 10:15:00 AM
    Korman 110

  • Microsoft Bookings

    1/14/2020 9:00:00 AM
    Korman 110

  • Blackboard Ally

    10/1/2019 8:00:00 AM
    Korman 110

  • Enhancing Accessibility with Closed Captioning

    10/10/2019 9:00:00 AM
    Korman 110

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.

Learn More