Service Hours
Tech Lounge at 3401 Market
3401 Market Street, Suite 201
Philadelphia, PA 19104
Hours
Monday to Friday: 8:00 AM–5:00 PM
Special hours may apply during summer term and term breaks. Closed University holidays.
The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to software installations, we have you covered.
Walk-in assistance is available, but we strongly recommended you book an appointment.
Book a support session
215.895.2020
helpdesk@drexel.edu
Directions
Service Status
We currently have a service issue or planned outage in progress.
INFORMATIONAL ONLY (no service interruption): DragonFly3 Wireless Network - August 24, 2026 - 7:00 AM - Information about DragonFly3 Wireless Network at all locations from Monday, August 24, 2026 at 7:00 AM until Friday, September 4, 2026 at 11:59 PM: ***PLEASE NOTE *** ____
The RADIUS server certificate (radius.irt.drexel.edu) used in the authentication process for the DragonFly3 wireless was updated with a new expiration date on August 24th. ___
After this time, some devices may prompt users to “accept” or “trust” the new certificate when connecting to DragonFly3. ___
If you experience connection issues on or after August 24th, re-run the DragonFly3 installation wizard or have your device “forget” the DragonFly3 network and then reconnect. ____
For instructions on connecting to DragonFly3 using the installation wizard, visit: https://dragonfly.drexel.edu/ ___
If you need additional assistance, contact helpdesk@drexel.edu or call 215-895-2020.
Upcoming Workshops
-
Intro to Microsoft 365
1/12/2027 1:00:00 PM
Webcast
-
Microsoft OneDrive
1/14/2027 9:00:00 AM
Webcast
-
Microsoft Teams
1/19/2027 1:00:00 PM
Webcast
-
Intro to Automation in Office 365
1/21/2027 9:00:00 AM
Webcast
View the full list of Workshops
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