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Vonage Business Phone Service

 

The Vonage Business Phone Service provided by Drexel IT offers enterprise telephone services for the campus.  In addition to providing traditional desk telephone instruments, the Vonage service provides truly mobile access to a rich set of unified communications features using the  Vonage Business Communications application installed on your desktop or laptop computers and on your mobile devices.  

Features

  • Available everywhere: Install the Vonage Business Communications (VBC) app on your Dekstop and Mobile devices. Allowing you to make and receive calls with your Drexel number from any location.
  • Control how incoming calls are directed.   Including to voicemail or to one or multiple other numbers.
  • Control your voice mail, greetings, and ring tones. Mute service when not needed.

  • Visually Voicemail controlled by your mobile or desktop applications. Voicemail to email included. 
     
  • SMS Text messaging available using your Drexel phone number on the VBC application.

  • Simple and consistent dialing instructions.  When dialing manually (on the app keyboard or on a desktop phone instrument) always dial 10 digit for all domestic calls.   Just as if you were calling from your cell phone.  No need to dial 9 for an outside line.  Don't dial "1" before area codes.  For emergencies dial 911. 
  • Campus dialing directory. Integrate your mobile phone contacts. 
     
  • Audio and Video conferencing supported on the VBC applications. 
     
  • Call logs and call history available on VBC application and most dekstop VOIP phones. 
  • Desktop Phone Instruments.  Traditional Voice Over Internet  (VOIP) telephone instruments available to support business office needs.   Duplex speaker phone support included, along soft keys and color display to help control advanced calling features such as conferencing, transfer, and speed dialing.  Calls be can be initiated  by your mobile or desktop app and sent to your desktop phone instrument.  Seamless transfer of calls  (Call Flip) to-and-from VBC applications and  desktop phone instruments.  

  • Although your Vonage application is portable and moves with you on your mobile phone,  tablet, and computer, please DO NOT move or relocate desktop VOIP telephone instruments.  These VOIP instruments are fully managed on the Drexel network by Drexel IT and will not continue to work if relocated.  Contact the Drexel Network Operations Center for assistance if you need to move or adjust physical phone instruments. 

Use Instructions 

 

 

 

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