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macOS Upgrade Information

While on-campus technical support is limited during COVID-19, we do NOT recommend upgrading Operating Systems until we have resumed normal in-person support operations. Thank you for your understanding.

Please be advised, the previous version of Adobe Acrobat Pro available to Faculty and Staff at Drexel is not compatible with macOS Catalina (10.15). Drexel IT has posted information about how to install a version of Acrobat that is compatible with macOS Catalina on its Adobe Support page. 

Drexel IT supports macOS Upgrades through Self Service for macOS. Once a device meets all of the pre-requisites for an Operating System upgrade, the upgrade will be available to you for installation in the Self Service for macOS application. No IT assistance should be required with performing the upgrade, unless there is an issue installing any of the pre-requisites.

Instructions for upgrading are available in our RemedyForce Knowledge Base. A current Drexel University Username and Password is required for access.

If you are off campus, please be sure to connect to the Drexel VPN prior to attempting the upgrade.

Upgrade Instructions

If you are running macOS Yosemite (10.10, released in 2014), please follow these instructions.

If you are running any newer macOS listed below, please follow these instructions.

  • macOS El Capitan (10.11)
  • macOS Sierra (10.12)
  • macOS High Sierra (10.13) - currently minimum macOS Supported at Drexel.
  • macOS Mojave (10.14)

If your macOS is not listed above, then it is likely not supported at Drexel at this time. For guidance or further questions, please contact the Drexel IT Help Desk for assistance via the contact information on the right side of this page.