macOS Upgrade Information
While on-campus technical support is limited during COVID-19, we recommend ensuring you have a back up of your data, whether via CrashPlan or OneDrive before attempting to upgrading an Operating System on your own. Thank you for your understanding.
MacOS Mojave is only supported on devices manufactured after Mid-2012, and macOS Catalina is only supported on devices manufactured after Mid-2013 (per Apple). To verify when your device was manufactured, in the Finder, go to the Apple Logo icon, and then About This Mac.
Drexel IT supports macOS Upgrades through Self Service for macOS. Once a device meets all of the pre-requisites for an Operating System upgrade, the upgrade will be available to you for installation in the Self Service for macOS application. No IT assistance should be required with performing the upgrade, unless there is an issue installing any of the pre-requisites.
Instructions for upgrading are available in our RemedyForce Knowledge Base. A current Drexel University Username and Password is required for access. Refer to the links below, under the "Upgrade Instructions" section.
If you are off campus, please be sure to connect to the Drexel VPN prior to attempting the upgrade.
If you are running macOS Yosemite (10.10, released in 2014), please follow these instructions.
If you are running any newer macOS listed below, please follow these instructions.
- macOS El Capitan (10.11)
- macOS Sierra (10.12)
- macOS High Sierra (10.13) - currently minimum macOS Supported at Drexel.
- macOS Mojave (10.14)
If your macOS is not listed above, then it is likely not supported at Drexel at this time. For guidance or further questions, please contact the Drexel IT Help Desk for assistance via the contact information on the right side of this page.