Being able to write clearly, succinctly, and persuasively is an essential career skill that can help you connect with others. Equally important is being able to write using a multitude of formats – emails, news items, and proposals are just a few. The courses listed below will help you build your writing skills in these areas. This certificate program will take approximately three hours to complete.

• Business Writing Fundamentals 
• Improve Your Business Writing Skills
• Our Words Matter: Using Inclusive Language
• Write Like a Pro
• Workplace Communication Basics – Written Communication 
• Micro-Module: Effective Business Emails

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In an increasingly virtual world, it’s essential for anyone working fully or partially remotely to learn tools and strategies to make the most of that environment. Important skills include finding your best practices for productivity and clarifying the boundary between work and home life. The courses below can help you do that. This certificate program will take approximately 2.5 hours to complete. 

• 5 Productivity Tips for Remote Work 
• Remote Work Wellness 
• Remote Work: Tips for Managing Time 
• The Remote Work Survival Guide 
• Transitioning to Remote Work for Employees

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Participating in periodic performance conversations with your manager is a part of the job that can cause anxiety or uncertainty in some people. However, with the right preparation, you can approach those meetings with more confidence and ease. This program provides tools and best practices to help you step into a performance conversation prepared and ready to make the most of it. The program includes the courses listed below, and some others. This certificate program should take approximately 90 minutes to complete.

• Setting Goals That Actually Work 
• Micro-Module: What is Performance Management?
• Micro-Module: Preparing for Your Performance Review 
• Micro-Module: Stress & Performance 
• Micro Module – Seeking Feedback

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Even if your role is more behind-the-scenes, it’s likely that you’ll need to present your ideas to someone, sometime. This Dragon Path: Presentation Skills certificate program will provide strategies to help you build and deliver your presentation with skill and poise, and with less anxiety. The program includes the courses listed below, and more. This certificate program should take approximately three hours to complete. 

• Build the Ultimate Presentation Deck 
• Creating and Delivering Business Presentations
• Presentations: Connecting With Your Audience 
• Escape Anxiety With a 5 Minute Grounding Practice
• Video Series: Body Language - TED Talks

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Figuring out the next step in your career can be daunting. The Dragon Path Certificate: Landing the Job offers both big picture and practical ideas for understanding yourself, getting the details right, and managing the pressure of an interview. The program offers the courses below, and others, to provide guidance for moving forward in your career. This certificate program will take approximately three hours to complete.

• Assessing Your Strengths, Interests, and Values 
• How to Land Your Dream Job 
• Networking: Everything You Should Know 
• Micro-Module: How to Perform Well Under Pressure 
• Resumes, Cover Letters, and Interviewing

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Have you ever wondered how the human brain works, and how we come up with ideas, big and small? The Dragon Path Certificate: The More You Know – Next Big Idea Club program offers a fascinating tour of the human brain and psyche from a wide variety of disciplines. The program contains the courses listed below, and more. This certificate program will take approximately five hours to complete. 

• Susan Rogers and Ogi Ogas on This Is What It Sounds Like - Part I – Next Bid Idea Club
• Chip Heath on Making Numbers Count - Next Big Idea Club
• Rutger Bregman Offers a Hopeful History of Humankind - Next Big Idea Club 
• Dr. Lisa Feldman Barrett With Seven and a Half Lesson About the Brain - Part 1 - Next Big Idea Club 
• Maria Konnikova on Poker, Decision-Making, & Human Psychology - Part 1 - Next Big Idea Club

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Our understanding of the human condition and lessons learned from mistakes can help us improve our lives. However, it can be hard to do so alone. The Dragon Path Certificate: Next Big Idea Club offers courses from authors and researchers who have already done some of the work. They provide specific ideas for making positive changes and looking at difficult problems in new ways. The courses below, and others, are included in the program. This certificate program will take approximately five hours to complete. 

• Ayelet Fishbach on Getting It Done - Next Big Idea Club 
• Daniel Pink on the Benefits of Regret - Part 1 - Next Big Idea Club 
• Kate Murphy on the Science of Effective Listening - Next Big Idea Club 
• Daniel Pink on the Science of Perfect Timing - Next Big Idea Club  
• Wendy Wood on Good Habits, Bad Habits - Next Big Idea Club

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Deciding what you want your career to look like, how to get there from where you are now, and who can help you along the way can be challenging. The Dragon Path Certificate: Driving Your Career program can help you make intentional choices about your career. It includes the courses listed below and will take approximately three hours to complete. 

• Find Your Mentors 
• Happiness and Fulfillment at Work 
• Assessing Your Strengths and Skills 
• Developing and Maintaining a Professional Network 
• Driving Your Career 
• Taking Control of Your Career 

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You’ve gotten started in your career and have built up skills and knowledge to support your success in your current role. What happens next? You might not be clear on what is needed to help you move to the next stage in your career. The Dragon Path: Building Your Career program poses thought-provoking questions and ideas for paving the way to your next career step. The courses listed below, and others, are included in the program. It will take approximately 4.5 hours to complete.

• 4 Ways to Add Value at Work 
• Building Career Resilience 
• Imposter Syndrome: What it is and How to Overcome it
• Micro-Module: Create Your Career Development Plan 
• Micro-Module: Taking Control of Your Personal Brand

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Regardless of our level of experience or success, challenges will inevitably arise in our career journeys. Having tools and strategies available to help us overcome those obstacles can make all the difference in how we move forward. The Dragon Path Certificate: Hurdling Career Challenges program offers the courses listed below, and many more, to help in building those skills and strategies. It will take approximately six hours to complete. 

• 5 Career Roadblocks & How to Overcome Them 
• Resilience Fundamentals 
• Ethan Kross: How Chatter Sabotages Performance 
• Thriving Through Challenges 
• How You Can Recover from a Workplace Mistake

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Regardless of your role, there are some fundamental skills that will support your success. Dragon Path Certificate: The Seven Career Skills You Need describes those skills and offers courses to help you build each. The program includes the topics listed below. It will take approximately six hours to complete. 

• Teamwork 
• Problem Solving
• Communication 
• Adaptability/Resilience 
• Critical Thinking 
• Time Management 
• Interpersonal

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“How do I make the most of limited time?” is a common question with many possible answers. The Dragon Path Certificate: The Time Management Techniques certificate provides information on the time management techniques listed below to help you answer that question for yourself. Since every method doesn’t necessarily work for every person, having options to experiment with can help you decide which is right for you. This certificate program should take approximately 2.5 hours to complete.

• Time Management: The Pareto Analysis – aka the 80/20 Rule
• Time Management: Eat That Frog
• Time Management: The Pickle Jar Theory
• Time Management: The Rapid Planning Method (RPM)
• Time Management: Time Blocking
• Time Management: Parkinson’s Law
• Time Management: The Urgent-Important Matrix
• Time Management: The Pomodoro Technique

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To successfully bring a project to completion requires some essential skills. These include skills specific to project management, as well as additional leadership and people skills. Dragon Path Certificate: The Skills You Need for Project Management offers the courses listed below, and more, to introduce those additional skills. It will take approximately two hours to complete.

• Communication Strategies for Project Managers
• Micro-Module: Leading With Vision
• Micro-Module: Negotiation, Persuasion, and Influence
• A Step-by-Step Guide to Problem-Solving
• Micro-Module: Strategies for Effective Listening
• Introduction to Team Management
• Micro-Module: How to Prioritize Tasks by Urgency and Importance
• Micro-Module: Building Strong Work Relationships
• Micro-Module: Conflict Resolution Tips and Techniques
• Getting Started With Project Management
• Forming Healthy Habits

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Connecting with others contributes to wellbeing in so many ways – lowering anxiety and depression, helping regulate emotions, enhancing empathy, providing a sense of belonging, and combating loneliness. Dragon Path Certificate: The Gift of Connection offers the courses listed below, and more, providing perspectives on and strategies for building connection. It will take approximately 3.5 hours to complete.

• MM: Improving Your Wellbeing through Social Connections
• DR. Vivek Murthy on the Healing Power of Human Connection in a Sometimes Lonely World – Parts 1 & 2 – Next Big Idea Club
• Our Words Matter: Using Inclusive Language
• MM: Repairing a Broken Work Relationship
• MM: Building a Relationship with Your Supervisor

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Almost everyone reading this is engaged in a service role, whether supporting students, parents, external entities, or internal colleagues. Some customer service interactions require additional skills to handle effectively. Dragon Path Certificate: Conquering Customer Service Challenges provides tools, tips, and ways of thinking about those challenging situations to help you be successful in navigating them. The courses below, and more, are included. This certificate program will take approximately 1.5 hours to complete.

• Challenging Customer Service Situations
• Micro-Module: A Guide to Troubleshooting Customer Issues
• Micro-Module: Active Listening in Customer Service
• Micro-Module: Communicating With Cross-Cultural Customers
• Micro-Module: Expressing Empathy in Customer Service
• Micro-Module: Soliciting and Responding to Customer Feedback
• Micro-Module: Why Customers Get Upset
• Micro-Module: Confronting Cultural Bias in Customer Service

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Most of us will encounter some sort of conflict in our lives, whether large or small. The topic could be something insignificant, where we just let the topic go rather than engage in conversation about it. It could be something bigger, where the outcome has an impact on us or others. Some people are willing or happy to engage in conversations in which there are widely divergent points of view. Others worry that such a conversation could lead to an all-out argument, from which bad feelings result. Regardless of how you view conflict, the Dragon Path Certificate: Conflict to Collaboration offers courses like those listed below containing ideas, strategies, and perspectives to help you take a conversation from conflict to collaboration. It will take approximately 2.5 hours to complete.

• Amanda Ripley on Why We Get Trapped in Conflict and How We Get Out – Next Big Idea Club – Part I & II
• Micro-Module: How to Have Inclusive Conversations
• Micro-Module: When and How to Apologize at Work
• Melt Away Stress With a 3-Minute Breathing Exercise
• Micro-Module: Four Steps to Overcome Your Fear of Confrontation and Conflict

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“One day Alice came to a fork in the road and saw a Cheshire cat in a tree. ‘Which road do I take?’ she asked. ‘Where do you want to go?’ was his response. ‘I don’t know,’ Alice answered. ‘Then,’ said the cat, ‘it doesn’t matter.’” Lewis Carroll wrote this scene in Alice in Wonderland. While he was writing in 1865 about a fantastical place, this description is relevant now, and in our real lives. Goals describe the direction we want to go and what it looks like when we get there. If we fail to set goals for ourselves, in our work or home lives, it’s hard to know what we should do from day to day. The Dragon Path Certificate: Goal Setting is Your Path to Success offers the courses listed below, and more, to help you formulate and achieve your own goals – to set your own direction. It will take approximately two hours to complete.

• Micro-Module: What is Goal Setting & Why is it Important?
• Micro-Module: Choose “Do” Goals Over “Don’t” Goals – Next Big Idea Club
• Building Career Resilience
• Micro-Module: Measuring and Tracking Your Goals
• How to Improve Your Focus at Work

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Almost everyone reading this is engaged in a service role, whether supporting students, parents, external entities, or internal colleagues. Handling many types of customer service situations is part of that service role. Dragon Path Certificate: Service Beyond Expectations includes the courses listed below, and many more, offering tools, strategies, and viewpoints for providing customer service experiences that go beyond expectations.

• Do You have These Four Essential Customer Service Skills?
• Cultural Sensitivity in Customer Service
• Micro-Module: Writing Outstanding Customer Service Emails
• Micro-Module: Personalizing Customer Interactions to Build Rapport
• Micro-Module: Delivering Proactive Customer Service

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Leadership is not about your job title; anyone can build leadership skills and embody leadership in their everyday lives. One way to do that is to foster and demonstrate empathy. Dragon Path Certificate: Empathy Matters includes the courses listed below, and others, to describe what empathy is, how it shows up in our world, and how we can each embody empathy as a way of connecting with others. It will take approximately 1.5 hours to complete.

• Dr. Brene Brown On Empathy – A Video Short
• Micro-Module: Empathy – The Skill You Need
• Micro-Module: Expressing Empathy in Customer Service
• Micro-Module: Empathy Roadblocks
• Micro-Module: Building Empathy

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Leadership is not about your job title; anyone can build leadership skills and embody leadership in their everyday lives. One way to do that is to understand where you have influence and gain skill in motivating yourself and others. Dragon Path Certificate: Influence and Motivation Matter includes the courses listed below, and many more, to help you understand how influence and motivation can help you lead every day. It will take approximately 2.5 hours to complete.

• Micro-Module: Factors That Influence Motivation
• Micro-Module: Support, Rather Than Shift, the Conversation
• Micro-Module: What is Listening and Why is it Important?
• Micro-Module: Fostering Positive Emotions at Work
• Micro-Module: Celebrating Team Wins

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Leadership is not about your job title; anyone can build leadership skills and embody leadership in their everyday lives. One important way to do that is to conduct yourself ethically and with integrity. As Dr. Martin Luther King Jr. said, “do the right thing because it’s the right thing to do.” The Dragon Path Certificate: Ethics & Integrity Matter provides definitions, descriptions, and guidance to support you in your efforts to lead with ethics and integrity. It will take approximately 1.5 hours to complete.

• How to Be an Ethical Leader
• Employee Ethics
• Doing the Right Thing: A Guide to Good Business Ethics
• Business Ethics and Workplace Integrity
• A Guide to Workplace Integrity

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Leadership is not about your job title; anyone can build leadership skills and embody leadership in their everyday lives. Being able to make decisions in many circumstances – complex or simple, short-term or long-term, on the spur of the moment or by consensus over time – impacts our success and how we are perceived as leaders. The Dragon Path Certificate: Decision Making Matters includes the courses listed below, and more, containing tools and perspectives to help you build your decision-making capability. It will take approximately two hours to complete.

• Micro-Module: Decision Making Weigh the Values
• Micro-Module Decision Making: Consider the Possibility
• Micro-Module: Decision Making Seek Out Diversity
• Micro-Module: Making Ethical Decisions as a Leader
• Micro-Module: Decision Making Think Full-Spectrum

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Leadership is not about your job title; anyone can build leadership skills and embody leadership in their everyday lives. One important element of leadership is attitude – but what does attitude mean? Dictionary.com defines attitude as a “tendency or orientation, especially of the mind.” The Dragon Path Certificate: Attitude Matters program includes the courses listed below, and many more, to help you understand and adjust your own tendency or orientation, which will in turn influence others. It will take approximately 2.5 hours to complete.

• Micro-Module: Create an Environment for Listening
• Micro-Module: The Science of Happiness and Well-Being
• Micro-Module: Finding Purpose and Meaning
• Alex Hutchinson: Talk to Yourself
• Micro-Module: Practicing Gratitude

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William Plomer said, “Creativity is the power to connect the seemingly unconnected” and the same could be said of problem solving. The ability to be creative and apply that skill to solving intractable problems is a gift and a necessity. The Dragon Path Certificate: Creativity & Problem Solving offers the courses listed below, and many more, containing ideas, tools, and approaches to help you build your creativity and problem-solving skills. It will take approximately 3.5 hours to complete.

• Micro-Modules: Where Good Ideas Come From by Steven Johnson
• Creative Problem-Solving Fundamentals
• How Great Leaders Solve Problems
• Annie Murphy Paul on Thinking Outside the Brain – Part I & II – NBIC
• Micro-Module: 40 Ways to Boost Your Creativity

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Human beings are complex, and so it should not be a surprise that our conversations are often complex. That might mean that we need to listen to understand, be persuasive, handle conflict well, or understand the hidden or nuanced meanings behind what is said. The Dragon Path Certificate: How to Have Complex Conversations program offers the courses listed below, and many more, to help you learn about these complexities. It will take approximately four hours to complete.

• Bo Seo on What Debate Teaches Us About Listening to Each Other – NBIC
• A Guide to Empathy at Work
• A Guide to Negotiation and Persuasion
• Our Words Matter: Using Inclusive Language
• Zachary Wood on Having Uncomfortable Conversations About Sensitive Issues – NBIC

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Once we’ve mastered the basics of communication, new learning and practice are needed to help us get to the next level of effectiveness. Situations may arise that cause us to question “how can I ensure that my communications are inclusive and make people feel like they belong?” or “do people feel heard when they talk to me?” or “how can I approach the person with whom I disagree?”. The Dragon Path Certificate: Be a Communication Expert program will help you navigate those new challenges by offering the courses listed below, and many more. It will take approximately four hours to complete.

• Bo Seo on What Debate Teaches Us About Listening to Each Other
• Our Words Matter: Using Inclusive Language
• Micro-Module: Speaking Up in Meetings
• Communicating Change
• Virtual Teams: Setting Communication Standards
• Excellent Customer Service Communication

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Change is inevitable and necessary but can also be challenging. We can be affected by change in surprising ways, and understanding that those effects are usually predictable and normal can help us manage our responses. The Dragon Path Certificate: Embracing Change program offers the courses listed below, and many more, to provide insights and guidance on the topic of change. It will take approximately 3.5 hours to complete.

• Coping With Workplace Change
• Katy Milkman on How to Change for the Better – Parts I & II – NBIC
• Building Career Resilience
• Escape Anxiety With a 5-Minute Grounding Practice
• Change Management Fundamentals

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One of the ways we can contribute to an inclusive environment at Drexel and build relationships is to be an ally or advocate for others. The Dragon Path Certificate: Allyship program offers the courses listed below, and many more, describing multiple ways we can be allies or advocates for others in our community. It will take approximately 3.5 hours to complete.

• 5 Steps for Being an Ally for the Black Community
• Beyond Pride: Year-Round Action
• How to Identify and Stop Using Ableist Language
• Are you an Ally? Try Taking on These 5 Roles
• How to Be an Ally for Diversity and Inclusion

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Wouldn’t it be great if there was a set of guides that provided a wide variety of guidance, approaches, and tools to help you learn, grow, and become more successful? Good news – there is! The Dragon Path Certificate: Your Guides to Success program includes the guides listed below, and more, to help you be more productive, connect with others, solve problems, and act with integrity. It will take approximately three hours to complete.

• A Guide to Cultural Competence
• A Guide to Effective Meetings
• A Guide to Empathy at Work
• A Guide to Workplace Integrity
• A Guide to Negotiation and Persuasion

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