|IT Support Specialist – Entry Level (Level I)
||College of Nursing and Health Professions
||No Particular Level
No Particular Level
College of Nursing and Health Professions
- Provides Level I technical support
for the Faculty and Professional Staff of the College of Nursing and Health
- Specific tasks include:
- IT/AV troubleshooting
- Computer setup/reconnects
- Moving computers
- Classroom AV/IT testing (microphone checks, system shut downs and maintenance
• Strong oral and written communication skills
• Excellent organizational skills
• Commitment to customer service
• Must be able to install and move large quantities of personal computers, printers, and other peripherals.
• Must be able to pack/unpack computer equipment, setup computers, inventory assets, and update records
• Knowledge of troubleshooting procedures and the ability to discern when to acquire additional assistance from system experts in order to address problems
• Working knowledge of computer hardware and software support, working knowledge of current operating systems
• Broad knowledge of data processing and telecommunications, problem solving methods, IT equipment, and software applications
• Must be able to work in Center City (Three Parkway, New College Building) and the Main Campus (Health Sciences Building)
Three Parkway Building
Alan (Chip) Myers
|Student Customer Service Representative
Student Customer Service Representatives serve as the frontline contact for prospective
students and their families, college counselors and liaisons, and community
partners via inbound and outbound phone calls, as well as email communications. They must
be enthusiastic, people‐oriented, and enjoy talking about the Drexel experience
over the phone. This position requires the employee to possess an in‐depth
knowledge of the University to be able to provide excellent customer service
and to explain the benefits of being a current Drexel Student. A Student
Customer Service Representative is an important ambassador of Drexel University,
responsible for providing excellent customer service to members of the
university community and public whom call and/or email campus.
counseling for prospective students and their families while clearly
articulating the Drexel brand and benefits of a Drexel education at both the
undergraduate and graduate levels via various communication channels including
phone and email. This includes regularly
staffing the university’s primary Admissions phone lines and general email box,
and counseling students or determining if these inquiries need to be escalated
to other departments.
a comprehensive understanding of the university’s brand and how the division
translates messaging to students, including topics such as Drexel’s academics,
financing options, cooperative education, student life, other academic
opportunities, and Philadelphia; demonstrate strong ability to articulate this
brand messaging to various audiences.
a comprehensive understanding of the University's policy and procedures in relation to key areas of interest to prospective students (i.e. financial aid,
scholarships, billing, class registration, housing selection, health and
immunizations, etc.); demonstrate strong ability to explain and effectively
counsel students on navigating these processes.
a comprehensive understanding of the recruitment and enrollment cycles for
freshman, transfer and graduate populations (both domestic and international)
in order to best counsel and support students who are seeking a Drexel
position is required to meet daily and weekly quality assurance goals as an
individual and team respective to returning student inquiries, proactively
providing key information to the audience around important dates and brand
information, and quality of information communicated.
various call campaigns assigned to remind or encourage students/families to attend
duties as assigned.
Must have excellent communication skills to be able to effectively communicate the Drexel brand to all student levels and populations, while educating them on Drexel’s academic offerings, admissions processes, and general financial aid information. The Student Customer Service Representative must be enthusiastic, people-oriented, and enjoy working with students and their families.
Must be a full‐time, undergraduate student, in good standing.
Must demonstrate a positive attitude, strong work ethic, and a desire to work with people.
Must be committed to developing communication and customer experience skills.
Must demonstrate pride in the Drexel experience.
Must have the ability to work in a fast-pace environment.
Must be available to work during Call Center operational hours, Monday through Friday from 8:00 am ‐ 5:00 pm (shifts available)
Must be available to work between 12 to 20 hours per week, with 12 hours being the minimum.
Must have a valid SSN and be currently eligible to work in the US
Must be proficient with MS Office and internet.