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Learning and Development workshop

Dragon Development Certificates

The Dragon Development Certificate programs are a series of courses that provide focused professional development opportunities. Each program is curated to give you the tools and information you need to accelerate your skills and achieve your career goals.

The information below provides an overview of each certificate program currently available. For complete descriptions of each class, and to register, please visit Career Pathway.

Administrative Essentials Certificate

The Administrative Essentials Certificate Program is designed for professionals already in or aspiring to be in, an administrative support role. These classes will help individuals develop the skills needed to communicate effectively as part of an office team, manage and prioritize time efficiently, become proficient in Microsoft Office 365, and refine proficiencies required for office coordination. This certificate program is the prerequisite for the Administrative Excellence Certificate.

The Administrative Essentials Certificate requires the completion of 10 core classes and three electives. Complete descriptions of these classes are located in Career Pathway.

Administrative Excellence Certificate

The Administrative Excellence Certificate Program is designed for professionals who want to take their administrative skills to the next level. These classes will help individuals enhance the communication, interpersonal, problem solving, and organizational skills needed to excel in an administrative professional role. This program will help you demonstrate increased confidence, authority and professionalism. In order to enroll in this certificate program you must first complete the Administrative Essentials Certificate Program.

The Administrative Excellence Certificate Program requires the completion of 10 core classes and three electives. Complete descriptions of these classes are located in Career Pathway.

Communication & Customer Service Certificate

Do you want to develop and sharpen the professional skills needed to excel in your role? This certificate program is packed with skill-building and career enhancing classes to help you improve your communication and customer service skills.

The Communication & Customer Service Certificate Program requires the completion of six core classes and one elective. Complete descriptions of these classes are located in Career Pathway.

Everyday Leadership Certificate

Are you a leader? Leaders do not require a formal leadership title. Everyday leadership is defined by what you do – not the role you are in. Everyone can excel at leadership. If you want to cultivate the leader inside you, this certificate program can help. This program identifies and sharpens the skills and mindset needed for formal and informal leaders to foster better connections, communication and community.

The Everyday Leadership Certificate Program requires the completion of six core classes and two electives. Complete descriptions of these classes are located in Career Pathway.

Management Essentials Online Certificate

Management Essentials is an online certificate program that begins the training needed to be successful in a Drexel management role. The program is ideal if you:

  • are a newly promoted or newly hired manager
  • want to strengthen your management knowledge
  • would like to prepare for a future role in management

This certificate program consists of the following online courses:

  • Evaluating Performance in Career Pathway
  • Goal Setting in Career Pathway
  • Family Medical Leave – What You Need to Know
  • Introductory Period – Lending a Hand to Your Employees
  • Legal Interviewing
  • Managing Performance Issues

To enroll in the Management Essentials online certificate program, please contact hrlearn@drexel.edu.

Microsoft Office 365 Certificate

Are you looking to advance your knowledge of Microsoft Office 365 (O365)? Do you want to work smarter with O365? These hands-on sessions are designed to help you develop the computer skills needed to master O365 as you learn to navigate the available collaboration and communication tools.

The Microsoft Office 365 Certificate Program requires the completions of five core classes and two electives. Complete descriptions of these classes are located in Career Pathway.


To access Career Pathway and register for a certificate program:

  1. Log in to DrexelOne
  2. Select the Employee tab
  3. Select Career Pathway
  4. In Career Pathway, select Browse for Training under the Learning tab
  5. On the left menu of this page, select Certificate Programs as the Subject
  6. Select your certificate program of choice to review and register