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Frequently Asked Questions

How do I submit a work request?

Anyone can submit a general maintenance request (e.g. light bulb out, running toilet, heating problems) using the links on the work request section of this website.

If your request is for chargeable work, it must be submitted through a registered requestor from your department. If your department does not have a representative, ask your supervisor to create a work order account by completing the Work Order Access Request Form [PDF]. Email the completed form to or fax to 215.895.6754.

What should I do for an EMERGENCY REQUEST (leaks, flooding, power outages, etc.)?

University City Campus

If an event occurs during business hours (Monday – Friday, 8 a.m. – 5 p.m.) that requires immediate assistance, call 215.895.1700. A Facilities representative will dispatch a technician to your area.

If a maintenance emergency occurs outside of business hours, contact Drexel University Public Safety at 215.895.2222.

If there is a true emergency such as fire or explosion, call 215.895.2222 or 911.

Health Sciences Campuses

For immediate service concerns that need to be completed within 24 hours (i.e. spills, odor, overflowing trash can, bathroom attention), call the appropriate Housekeeping Building Manager for your facility, or 215.895.1700 and you will be directed to the appropriate contact.

For true emergencies on these campuses, use the following numbers:

Center City Campus
  Bellet Building, New College Building, Franklin Building, 1435 Vine Street
  Contact: Hahnemann University Hospital Security at 215.762.7111 or 911

  Stiles Alumni Hall, 219 N. Broad Street, Three Parkway Building
  Contact: Drexel University Public Safety at 215.895.2222 or 911

Queen Lane Campus
Contact: Drexel University Public Safety at 215.895.2222 or 911

What if I need to edit or cancel a previously submitted work order?

Once a work order has been submitted, it cannot be changed by the user. Should a work order need to be edited after it has been entered into the system, please email or call 215.895.1700 and a Facilities representative will assist you.

Why did I not receive a work order number after submitting an order?

Successfully submitted work requests will always have a work request number attached to it. If you do not receive a request number, then the request was not received and needs to be resubmitted. After completing the work request form, make sure you hit the “SAVE” button.

If your complete email address (e.g. including is not entered with the submitted request, you will not receive an email notification.

Please note that your submission is only a request until the facilities dispatcher accepts it and generates a work order number.

Is general maintenance charged to my Fund or ORG account?

No. Anything that is considered general maintenance, such as replacing light bulbs or reporting that a toilet has been clogged, will not be charged to your Fund and ORG accounts.

I can't login to my account. What should I do?

If you experience problems logging into WebTMA, email Include your name, user ID and phone number.

I put the wrong Fund and ORG accounts in a submitted work order. What should I do?

If you discover that the Fund and ORG information you have provided is inaccurate, call a Facilities representative at 215.895.1700 to change the information.

How can I review details for the amount billed to me on a work order?

The total charge for the work order can be reviewed on Web Finance. If details of the charges are needed, you can contact for charge details.

Who do I call if I have question about charges on a work order?

If you have any questions about a work order charge, you can call Real Estate and Facilities between the hours of 8 a.m. - 5 p.m., Monday - Friday, at 215.895.1700.

How do I request an estimate?

Have a registered requestor from your department log in to WebTMA and submit a work order request that states "Estimate Only." The requestor will be contacted with the estimated cost. This will be a preliminary estimate provided by the department with the all available information considered. If you want to proceed with the work, you will need to submit a new work request and required bids will be obtained for finalized costs and work will be scheduled.

How can I request an estimate and design plans for a renovation / construction project?

Complete the Space and Renovation Request Form to estimate any services needed for all construction, renovations, modifications or changes to existing facilities.

How can I find assistance for a relocation/move?

Complete and submit a Work Request. You will be contacted for additional details so that an estimate and schedule can be developed and approved.

How do I reserve an event space?

University City Campus

To reserve space on the University City Campus, please visit the Event Services website or contact Event Services at or 215.895.2520.

Health Sciences Campuses

To reserve and plan an event on one of the Health Sciences Campuses, please follow these step-by-step instructions to Make a Reservation.