Informational Only - Data Center Maintenance

Sunday, October 26, 2025 - 6:00 AM

Data Center Network Routing was restored to regular operation for Drexel IT Primary and Secondary Data Centers on Sunday, October 26, 2025 at 7:54:14 AM. Brief maintenance will take place on Drexel IT's Data Center traffic routing network infrastructure during the advertised time. This work should not be user visible due to the high availability (active/stand-by) configuration deployed.

Blackboard Learn degraded by AWS incident

Monday, October 20, 2025 - 12:11 AM

Blackboard Learn was restored to regular operation for all locations on Monday, October 20, 2025 at 6:53 PM. AWS resolved their issues. --- The ongoing problem with Amazon Web Services has impacted Blackboard Learn, which relies on the services. At 2:30 PM EDT, AWS reported that service was improving. AWS is updating its own status page approximately once an hour at https://health.aws.amazon.com/health/status for the public to follow their recovery efforts.

Canvas down due to AWS incident

Monday, October 20, 2025 - 12:11 AM

Canvas was restored to regular operation for all locations on Monday, October 20, 2025 at 6:53 PM. AWS resolved their issues. --- The ongoing problem with Amazon Web Services has made Canvas unavailable. At 2:30 PM EDT, AWS reported that service was improving. Canvas status updates are being posted by Instructure at https://status.instructure.com/. AWS is updating its own status page approximately once an hour at https://health.aws.amazon.com/health/status for the public to follow their recovery efforts.

Information Only -- Internet2™ ISP

Sunday, October 19, 2025 - 6:20 AM

Internet2 was restored to regular operation for all locations on Sunday, October 19, 2025 at 8:30 AM. Drexel's high speed, high performance (100G), Internet2™ access will be interrupted during the maintenance window. Traffic will be carried over Drexel's primary and secondary Internet Providers during this time.

Vonage Telephone System Voice Services

Wednesday, October 15, 2025 - 12:40 PM

Vonage Phone Service was restored to regular operation for all locations on Wednesday, October 15, 2025 at 5:20 PM. Intermittent Inbound & Outbound Call Completion Problems. Vonage Customers are experiencing problems receiving and making calls to the public telephone network (calls outside of the Vonage system). -- ****** TIP: When making 10 digit outbound calls, please wait for 30 or more seconds for call setup (dialing) to complete. And in many cases you can complete your call. ****** Vonage reports that their engineers and support teams have identified the problem and are currently repairing the technical issue. -- Vonage updates our available on their status page: https://uc.vonagestatus.com/incidents/flg7rc5ts9dj