Informational Message: Non Service Impacting
Friday, January 3, 2025 - 7:20 AM
Internet Access for the Campus Network was restored to regular operation for all location flowing through the Border Firewall on Friday, January 3, 2025 at 8:10 AM. Drexel's Internet Border Firewall will under go routine maintenance during the scheduled period to improve performance and security. Due to the high availability architecture of the equipment, normal Internet service should not be impacted during this maintenance.
Brief Service Interruptions Impacting Drexel IT Applications & Servers During Network Maintenance in Campus Data Centers
Friday, January 3, 2025 - 5:34 AM
All Application Services Hosted by Drexel IT was restored to regular operation for Drexel IT Data Centers on Friday, January 3, 2025 at 6:34 AM. During the advertised time there may be several brief (1 to 2 minute) service interruptions impacting application services provided by Drexel IT while security patches are applied to network infrastructure in on-campus data centers. Examples of impacted services include: Drexel's web site, Drexel One, Drexel Connect, Banner, Drexel IT file servers, University IP telephones, Active Directory and other administrative applications.
_____Established VPN connections and Internet access will not be impacted. Services provided by College and Department run servers will not be impacted unless those services have a dependency on Drexel IT central services. Microsoft Office365 and Outlook email will not be impacted. Vonage telephone service will not be impacted.
Scanning via PaperCut Not Available
Thursday, January 2, 2025 - 8:00 PM
PaperCut Printing was restored to regular operation for all locations on Monday, January 6, 2025 at 7:29 PM. Scanning through the University PaperCut Instance was not available during the listed period due to a conflicting setting that was enabled last week to troubleshoot another issue in our environment. The conflicting settings have since been removed. Users continuing to have scanning issues with PaperCut should contact the Help Desk.
PaperCut Upgrade
Monday, December 23, 2024 - 8:55 AM
PaperCut Printing was restored to regular operation for all locations on Monday, December 23, 2024 at 9:38 AM. Drexel’s PaperCut service (print.drexel.edu) was briefly unavailable on Monday 12/23 while an application upgrade took place.