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Trouble Shooting XFINITY On Campus

How To Get Help

Before requesting help with XFINITY On Campus for your computer, please try the following:

  1. Clear your browser cache and re-start your computer. Try again.
  2. Try a different web browser.

Before requesting help with XFINITY On Campus™ for your mobile app, please:
  • Confirm that you are running the latest version of the XFINITY Stream app 
  • (See the down load sites listed under Start Watching on this page.)

Comcast provides direct support for students using XFINITY On Campus™.  Visit their site to see extensive Help and FAQS. 

You may be prompted to Select "Drexel University" and to login with Drexel Connect before being redirected to the Support site. 

To reach the Support site,  visit, then select the "Support" tab. 

From the support site, you may chat and submit help requests directly to Comcast. 

Short Cuts:  Getting StartedTrouble Shooting  | Submit a Request for Help | Adding XFINITY Stream on Roku Player

If you need assistance managing Premium Subscriptions or have billing inquiries, contact Comcast directly.
XFINITY On Campus™ Toll Free Phone Support: (877) 978-3229

If you are still having problems, please email the Drexel Network Operations Center and include the following:
  • Your name and DrexelOne user ID (e.g., Joe Smith, js123)
  • A phone number where we can reach you
  • Your University Housing Dorm Name  and Room Number
  • Please note that residents living in  Affiliated Housing: Chestnut Square, The Summit and U Crossings are not eligible!
  • The Date, time, and location (building and floor) where the problem occurred
  • A detailed description of the problem you are having
  • A screen shot of any error messages (instructions on taking screen shots)
  • Your operating system and browser type