After your request for  Vonage Business Phone Service has been activated,  you will receive an email from a sender in the @VONAGE.COM domain with the subject "New User Information".  If you haven't received this email, check your Junk/Spam folder.  See the sample below. 

Installation Instructions
Follows these steps after you receive your activation email.

1. Your activation email will have the subject "New User Information"  and it will include your Vonage Business Communications (VBC) username and a link used to set up your password and security questions. Click the link provided in the email to use  your web browser to setup your password.  You can use your phone, tablet or computer to complete this first set-up step. The remaining steps will be completed on your mobile device or computer. 
   
   Security Alert: Please select a unique password -- do not use any of your existing passwords.
   
   
2. Download and Install the Vonage Business Communications Applications for your computer, mobile phone, or tablet. 
   
   
   

   All Downloads

   • Download Apps and Instructions
     https://www.vonage.com/downloads/
     
     
   • Also available in the Apple app Store (iOS) or Google Play Store (Android)
     Apple App Store
     Google Play Store
     

   
   Launch the app and login

   • Enter your Vonage Business user credentials (created in step #1) and then tap LOGIN.
     
     
3. Once you successfully LOGIN to the VBC App,  use the dial pad to make a test call. When making calls, dial 10 digits (area code - nnn - nnnn), the same way you operate your mobile phone.  Under Settings, navigate to Voicemail to record your greetings and select a secure voicemail pin.  On mobile phones, check the Call Settings Options to control how you wish to make outgoing calls.   To find the settings menu, click your avatar (the round icon in the upper left-hand corner of the VBC app with your initials).
   
   If you have been assigned a new phone number, you will find your 10 digit telephone number in the Settings menu, under User Profile.
   
   Note: If your existing Drexel telephone number is being moved from your campus phone to your Vonage Service  (a telephone company process called number "porting"), for about two weeks you will see a temporary 10-digit telephone number assigned to your Vonage account.  Don't share or publish this temporary number, as it will soon be replaced by your actual Drexel telephone number.  While waiting for your telephone number to be "ported", your incoming calls will be forwarded by the Drexel PBX to your temporary Vonage number.  As a result,  no one needs to dial your temporary number.  After "porting" is completed,  the temporary number will be replaced in the Vonage VBC app by your Drexel number.  
   
4. When you make outgoing calls (outside of the Vonage system)  your  caller Name and number ID  will appear as "Drexel University 215-895-2000".  Your name and phone number will not be shown to the called party.  This Vonage VBC app caller-ID behavior operates the same way the University's main campus phone system operates. 
5. For more information, instructions and help using the Vonage Business Communication (VBC) applications, visit Vonage's web site. Please note: Some features may not be available on your App.
   
   Instructions & Help For Mobile App
   VBC Mobile App Guide
   
   Instructions & Help For Desktop App
   VBC Desktop App Guide  (interactive version)
   VBC Desktop App Guide  (print/download version)

  911 EMERGENCY CALLS

Below is a sample of the activation email you will receive:

^* Note: The caller number display was changed to 215-895-2000 on 4/21/2021.