Remote COEUS and Systems Access & Support
The following actions may be necessary for faculty and staff to ensure ORI electronic business continuity. Please make sure you have all necessary software installed on your computer/devices and have tested remote system access to ensure no connectivity issues.
Many Drexel information services can be used anywhere, but some are restricted to on-campus access, such as file servers, databases, websites, and privileged applications, including Office 365. Anyone who needs to use these campus-only services remotely can connect through a virtual private network (VPN). A VPN provides a secure, encrypted connection from Drexel's on-campus network services to an off-campus computer or device.
Starting a VPN connection is a two-step process using the free Cisco AnyConnect client app and a second step called Multi-Factor Authentication.
Cisco AnyConnect is available on computers (Windows and Mac), smartphones (iPhone, Android, and Windows), and tablets (iPad, Android, and Windows).
Once logged into Cisco AnyConnect, you’ll be asked to authenticate your connection using Multi-Factor Authentication (MFA). You must have both technologies installed/set up prior to being granted remote access to Drexel’s campus network. Use the links below to access Drexel IT instructions.
Use of COEUS Lite and Premium outside of Drexel’s campus network requires a VPN connection. Please reference information in the Overview;section above to prepare your computer.
If you still have issues logging into COEUS after following the steps above, it could be related to the mandatory Drexel account password change initiated by IT on January 15, 2020. Please download this document to learn more and read instructions to solve for this issue.
More information on how to prepare your machine for connection to COEUS can be found on the ORI Electronic Research Administration webpage.
Remote COEUS support will remain unchanged from on-campus support with the exception of the use of Zoom for face-to-face meetings and/or screen sharing.
If you need COEUS assistance of any kind, please reach out to the Research Systems & Analytics Team at firstname.lastname@example.org.
Zoom is an online meeting and video-conferencing service with built-in collaboration tools and team chat. In addition to HD video, Zoom offers telephone-only and reservations-less conferencing to help make remote meetings more productive.
Drexel provides a University-wide license for Zoom. Drexel faculty and staff can login/test Zoom functionality and download/test any plugins that may make access easier. For help learning about the many features Zoom offers, please reference the Zoom Help Center.
Drexel IT has issued guidance for Non-Employee Associates for Zoom.
Drexel office phones offer a Call Forwarding feature to direct incoming calls to ring on another number. Note that if the phone is in the process of ringing, another incoming call cannot be forwarded.
Using Call Forward
Use the Call Forward feature to direct incoming calls to ring on another number. If the phone is in the process of ringing, the call cannot be forwarded.
To forward your calls or change the forward number:
- Press the FORWARD soft key.
- Follow the prompts.
To cancel call forward:
- Press the FORWARD, CHECK FORWARD, or CHECKFW soft key.
- Follow the prompts.
Please access Drexel Phone Services Standard Features information page for more information.
To Access Voicemail Remotely
From your home or mobile phone or anywhere on the public telephone network worldwide, dial 215-895-4900 to access the University voicemail system. When prompted enter your 10-digit telephone number, it is not necessary to enter the pound (#) key after your phone number. When prompted enter your security code. It is not necessary to enter the pound (#) key after you provide your security code.
More information about voicemail.
Receiving Voicemail Notifications Remotely (Voicemail-to-Email)
Voicemail-to-Email is a feature that sends an audio file of any voicemail you receive on your Drexel phone directly to your Drexel email account. Anyone on the Drexel phone system can request the voicemail-to-email feature. Please note that this service is not available for Hahnemann phones/numbers. See Hahnemann section below for guidance.
If you do not have voicemail-to-email set up, send a request to the Drexel Network Operation Center at email@example.com with your:
- 10-digit campus phone number
- firstname.lastname@example.org email address
What if I have a Hahnemann phone/phone number?
This service is not available on Hahnemann phones/phone numbers (typically 762-xxxx). Faculty and staff with Hahnemann phones/numbers should have an additional Drexel phone on which the voicemail-to-email service is available. If you have a Hahnemann phone/number but do not have a Drexel phone/number, please contact the Network Operations Center by email at email@example.com to request a new Drexel phone/number and voicemail-to-email.