What is your official title at Drexel?

Director, clinical systems support for Drexel University Information Technology

Explain what you do in under 50 words.

I lead the Clinical Applications Support Team, who oversee clinical software systems across academic, medical and research missions in the clinics at Drexel. By bridging clinical insight with tech strategy, I partner with clinical leaders and vendors to launch solutions that improve patient care, streamline workflows and keep innovation moving forward.

Who do you interact with most on a daily basis?

Most of my time is spent interacting with Drexel clinical leaders for the various groups we support — planning future enhancements, troubleshooting issues or implementing new tools. The rest of my time is occupied by collaborative meetings with vendors.

What is your typical day like?

What I love most about my job is that no two days are alike. I am always working on solving new problems or directing project teams to implement new solutions, which usually involve attending a lot of virtual meetings.

How do you see your work fitting into the big picture of the missions of the College?

I am proud that our team’s endeavors support all of the missions of the College. Through the management of electronic protected health information (ePHI) systems, the Clinical Applications Team delivers tools and technology to meet strategic goals identified by clinical educators, health care providers and researchers on behalf of the patients they serve. Our ePHI systems are critical instruments used by medical students during their on-campus rotations and education. We will also be a key support component in the upcoming Drexel Health model, which aims to align clinical care and clinical research across the University.

What are your favorite and least favorite tasks?

I enjoy diving into our clinical electronic health record systems and building solutions that improve the work experience for our providers and staff. My least favorite task is sifting through the hundreds of daily emails we get, but it is a very important task to make sure I am prioritizing resolutions, needs and goals for all the members we support.

What is your educational and previous work background? How did those prepare you for what you do now?

My academic and work history were an unplanned journey toward IT clinical applications but greatly influenced how I aid people today. To help pay for college, where I studied brain and cognitive sciences, I worked in a 24-hour computing lab, where I learned how to support and train students on information technology platforms. I also worked in an auditory research lab performing mouse and human model studies, publishing research and presenting at many conferences.

As a graduate student in audiology, I worked at several health care organizations and as a vision therapist, giving me an understanding of patient care models in academic and private institutions. I then worked for a premier otolaryngology private practice in Philadelphia with a large research and academic footprint, before starting with Drexel University College of Medicine as an IT clinical trainer in 2011.

Later in my career, I earned a post-baccalaureate certificate in neuroscience, learning and online instruction from Drexel’s College of Nursing and Health Professions, and completed my project management professional certification. My experiences in the areas of information technology, education, project management, research and clinical care help me see the big picture and needs of a complex academic and medical facility when presented with a problem or new project, and gave me the ability to manage technical details to successfully deliver on Drexel’s clinical and research goals.

When you are working on site, do you bring your own lunch or eat out?

In the last few years, my team has moved to a fully remote model, so you will most often find me eating lunch in my kitchen or enjoying the weather outside on my deck.

What’s one piece of Philly culture that you return to over and over again, and why?

I grew up outside of Chicago and learned to love the arts and music on our many visits downtown. When I moved to Philadelphia as an adult, I fell in love with how this city blends history, art and culture together. From impromptu concerts in parks to amazing shows at the Academy of Music or smaller venues like the Met or the Fillmore, you can always find my family heading out to enjoy concerts and performances all over the city and the surrounding suburbs.

 
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