The Drexel Self-Service Portal, powered by TeamDynamix, provides a central location to request services and support, track requests, and find answers to common questions from Drexel service teams.

The portal is available to the Drexel community and visitors. You can browse services and knowledge articles without signing in. Signing in provides access to additional features and services based on your Drexel role.

Use the Drexel Self-Service Portal to:

• Browse available services and support options.
• Submit requests directly to Drexel service teams.
• Search the knowledge base for answers to common questions.
• Sign in to track your requests and access services available to you.

Drexel IT staff also use TeamDynamix to manage and respond to support requests.

Go to the Drexel Self-Service Portal to browse services, find information, or submit a request.

If you have a Drexel account, sign in to track your requests and access services available to you. You can also use the portal without signing in, although some services and features may require a Drexel account.

For IT Staff

IT staff who use TeamDynamix to manage support requests must sign in to access the ticketing system.

The Drexel Self-Service Portal is the preferred way to request help. Using the portal helps you find the appropriate service and provide the information needed to route your request to the correct team.

Go to drexel.edu/servicedesk to browse services or submit a request.

You can also contact the Drexel IT Help Desk at 215.895.2020 or helpdesk@drexel.edu.

Drexel IT support email addresses will continue to accept requests.

Visit the Drexel IT website for additional information about IT services, support, and service alerts.