How to Submit a Work Request

General Maintenance Work Requests

General maintenance work requests (i.e., burnt out light bulbs, heating and air conditioning problems, running water, clogged toilets, spills in hallways, etc.) are typically non-chargeable and can be submitted online through the following links:

• Registered users and requestors should log directly into WebTMA.
• Faculty and professional staff should log into DrexelOne and select "Work Order Request" in the Administrative Tools and Resources channel on the Employee tab.
• Residential students should follow Housing and Residence Life's instructions.
• All others, please email facilities@drexel.edu for the best method to submit your work order.

Please include: a detailed description of the work you are requesting to be done, location, department name and contact information. You will receive a request number and then an email notification when your work request is converted into a work order.

Frequently Asked Questions

Chargeable Work Requests

In order to submit chargeable work requests and request estimates online, every department must have a WebTMA account set up with Real Estate and Facilities. To create an account, a department representative must complete a WebTMA Account Request Form [PDF] and scan it to facilities@drexel.edu or fax 215.895.6754. Once the account has been created, the account holder may log in to WebTMA to submit their request. Account holders may also use their account to submit non-chargeable work requests.

For additional information, please contact tmahelp@drexel.edu or review the frequently asked questions.

Chargeable vs. Non-chargeable Requests

General maintenance is typically non-chargeable (i.e., burnt out light bulbs, heating and air conditioning problems, running water, clogged toilets, spills in hallways, etc.).

Requests beyond the scope of general maintenance are likely chargeable, for example, non-contracted trash removal, deep cleaning, campus moves, special transportation, signage, equipment installation, event set-ups, certain departmental projects, special event requests, and other miscellaneous duties.

• Charge-back Rates for Departments [PDF]
• Charge-back Rates for Recognized Student Organizations [PDF]

For information about requesting space renovations, please visit the Space Management webpage.