Making An Appointment
Same Day Appointments at the Counseling Center
The Counseling Center values meeting the needs of all students, and now students can get help in a wider variety of ways, even during the Center's busiest times. Same Day Appointments mean that you will be able to talk to a therapist the same day you seek help. The Center has a large number of openings for students to schedule with one of our clinicians. All you need to do is email the Counseling Center at firstname.lastname@example.org on the same day that you would like to meet with a clinician.
- Students who schedule a Same Day Appointment will meet with a clinician for a confidential, solution-focused approach, which means they prioritize meeting immediate needs that day. By the end of the appointment, you and your clinician will have discussed next steps, which could include encouraging you to follow up as needed, connecting you with a campus partner, discussing the Center’s various services or connecting you with our Case Manager.
- Students should plan for this appointment to last approximately 30 minutes. Your clinician will talk with you about the reasons you scheduled the appointment and will focus on meeting your immediate needs.
- To schedule a Same Day Appointment, students are encouraged to email the Counseling Center between 8 a.m. and 4 p.m., Monday through Friday. We will attempt to schedule you for the same day, but depending on availability you may be not be seen until the following business day.
Students also have access to our online library of Self-Help Resources. This means you can get support on a range of topics on your own terms and work at your own pace. We have compiled a list of websites, apps, and video recordings of some of our most popular Center workshops.
Students who wish to engage in consistent ongoing therapy off-campus can meet with our Case Manager who provides support connecting with a large network of providers and can be there every step of the way if you need help navigating barriers to accessing care or finding a provider.
Please note that when the Center is closed, students can still receive after-hours crisis support in the event of an emergency. You can reach the Counselor-on-Call after hours or on the weekend at 215.416.3337. Other important numbers that may be helpful include Drexel Public Safety: 215.895.2222; or Dial 9-1-1.
Same Day Appointment dates are subject to change based on University and Philadelphia safety guidelines.
Location and Hours
201 Creese Student Center
3210 Chestnut St.
Philadelphia PA 19104
Monday–Friday: 8 a.m. to 5 p.m.
Evening appointments may be available for co-op students by request. If you would like to make an appointment for therapy, please email email@example.com. If you are trying to reach the Counseling Center for another issue, please call the office at 215.895.1415.
We are closed on all official University holidays.
Students will be asked to complete the following steps when scheduling a first-time appointment:
- Students should contact firstname.lastname@example.org to request an appointment.
- After you have confirmed the date and time of your appointment, you will receive an email response which will include information about two additional email notifications you will receive before your meeting time.
- The instructions that are listed in these emails must be followed in order for treatment at the Counseling Center to begin. They include the steps to complete paperwork through an online system and approval of a meeting request via Zoom.
- IMPORTANT: ALL PAPERWORK MUST BE COMPLETED AT LEAST TWO HOURS BEFORE YOUR APPOINTMENT TIME OR ELSE YOU WILL BE ASKED TO RESCHEDULE. Please leave yourself enough time as it can take between 20-30 minutes to complete all paperwork. In addition, your paperwork session will time-out after 30 minutes so please complete your forms in one sitting.
If you have questions about this process, please email email@example.com.
If you are currently in crisis, please contact our on-call counselor at 215.416.3337. If this is a psychological emergency and you need immediate attention, please dial 911, call Drexel Public Safety at 215.895.2222, or visit your nearest emergency room.
Missed Attendence Policy
We request 24-hour’s notice when canceling an appointment to help other students looking to schedule. If you fail to attend a scheduled appointment without notification or do not cancel at least 24 hours in advance, it is considered a missed session. Students who have three missed sessions in a rolling three-month period, including intake appointments, will lose eligibility for counseling services and will not be scheduled another appointment for the remainder of the term, or if it occurs at the end of the quarter will not be scheduled during the next term. In this case, the Center can assist the student in finding a referral in the community.