Making An Appointment
Keeping Our Community Healthy
We hope that you are doing well in light of the ongoing concerns regarding COVID-19 (coronavirus). With this rapidly-evolving situation, we continue to evaluate how best to deliver our services in order to protect the health and safety of Drexel University's students and staff. As a result of recent announcements by the University, the staff of the Counseling Center will be operating remotely until further notice; all on-campus/in-person services have been suspended.
Teletherapy services will be offered via HIPAA-compliant Zoom (video chat) and will be offered with an emphasis on addressing a student’s immediate concerns, with a particular focus on problem-solving and symptom management. In cases where a student may not be able to connect via Zoom, telephone sessions will be offered as an alternative. Several online group counseling and workshop resources will be made available in the coming weeks.
For students interested in a referral for off-campus counseling, our case manager is available to provide resources or to help with navigating insurance to find a provider.
Further updates will be posted as they become available. We apologize for any inconvenience this may cause. For more information about coronavirus visit https://drexel.edu/now/coronavirus/response/.
Hours and Scheduling
Monday - Friday: 8 a.m. to 5 p.m.
The Counseling Center will be scheduling teletherapy appointments between the hours of 8 a.m. and 5 p.m., Monday - Friday. If you would like to make an appointment for teletherapy please email firstname.lastname@example.org. If you are trying to reach the Counseling Center for another issue, please call the office at 215.895.1415.
While we are working remotely, students will be asked to complete the following steps when scheduling a first-time appointment:
- Students should contact email@example.com to request an appointment.
- After you have confirmed the date and time of your appointment, you will receive an email response which will include information about two additional email notifications you will receive before your meeting time.
- The instructions that are listed in these emails must be followed in order for treatment at the Counseling Center to begin. They includes the steps to complete paperwork through an online system and approval of a meeting request via Zoom.
- IMPORTANT: ALL PAPERWORK MUST BE COMPLETED AT LEAST TWO HOURS BEFORE YOUR APPOINTMENT TIME OR ELSE YOU WILL BE ASKED TO RESCHEDULE. Please leave yourself enough time as it can take between 20-30 minutes to complete all paperwork. In addition, your session will time-out after 30 minutes so please complete your forms in one sitting.
If you have questions about this process, please email firstname.lastname@example.org.
If you are currently in crisis, please contact our on-call counselor at 215.416.3337. If this is a psychological emergency and you need immediate attention, please dial 911 or visit your nearest emergency room.