Frequently Asked Questions

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What is the DrexelALERT system?

How will Drexel use the DrexelALERT system?

How is an emergency defined?

Will I receive information other than emergency alerts from the DrexelALERT system? Will DrexelALERT be used to notify the community of weather-related closings?

How will I receive an emergency notification?

Why do all DrexelALERTS messages contain the word “URGENT”?

I do not have a mobile phone. How will I be notified by DrexelALERT?

Can I be contacted even if I am located at an off-campus location?

How do I enter my contact information for use by the DrexelALERT system?

Can I change my emergency contact information?

Will Drexel correct my personal contact information if it is incorrect?

Can I opt out of the DrexelALERT system?

What should I do if I receive an emergency email or voice or text message from DrexelALERT?

How do I know that my DrexelALERT contact information will be secure?

Will I receive unsolicited messages ("SPAM") on my mobile phone or email account as a result of giving my mobile phone number to Drexel?

Can my parents or other family members receive emergency notifications from the DrexelALERT system?

Will Drexel be testing the DrexelALERT system?

Is there a charge for subscribing to receive emergency messages via the DrexelALERT system?

Do I need to install software on my mobile phone to receive text messages or emails?

When will you deactivate my subscription to the DrexelALERT system?

If I switch mobile phone service providers, do I have to notify Drexel that I have changed providers, even though my mobile phone number remains the same?

I did not receive a message from DrexelALERT, even though others did, and I submitted my information. What should I do?

Who is authorized to send messages out using the DrexelALERT system?

What other means will be used by Drexel to communicate emergency information?

What else should I know about emergency preparedness?