Utility Interruptions

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Select Phase:	Message Category	Twitter	Facebook	Instagram

Preparedness	General Updates	FYI: We are using #EventHashtag for updates on the power outage. We encourage everyone to do the same. Watch the latest (insert time) press briefing about the potential for a power outage from (PA DOH/Governor) bit.ly/addurl #EventHashtag *(If power is out, could link to YouTube video/website of local news station/PA DOH website with summary of key points from press conference) (Tweet key messages from press conference)* The next #EventHashtag update from (PA DOH/Governor) will take place at (insert date/time) Watch it at bit.ly/addurl Follow @ (insert DOH or EMA Twitter handle) for updates on #EventHashtag Other good organizations to follow for up to date information include (insert Twitter handles of appropriate federal/state/local officials) #EventHashtag Text “Follow (insert DOH or EMA Twitter handle)” to 40404 to receive updates via text message #EventHashtag Have a Facebook account? Like (DOH Facebook Page) for more updates on #EventHashtag Report power outages you’re experiencing to your utility providers. Report every 8 hrs. Call XXX-XXX-XXXX or visit addurl.gov #EventHashtag Remember to use 911 only in emergencies. For other requests, call 311 #EventHashtag If your power is out, do not call 911. Instead contact your utility company #EventHashtag *(Monitor and retweet key messages from emergency management agencies re: Utility Interruption) If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”**	Watch the latest (insert time) press briefing on the potential power outages from (PA DOH/ Governor). The next update on the outage will take place at (insert date/time), so keep checking back for the latest information. Link: addurl.gov Image: Include photo from press conference Ask us your questions about the potential power outage by commenting on this post and we’ll do our best to answer them. Stay safe and warm! Link: addurl.gov Image: Include photo from press conference Have a Twitter account? If so, follow @(insert DOH or EMA Twitter Name) for weather updates, how to prepare for a possible outage, and what you can do to stay safe. If you don’t have a Twitter account, what are you waiting for?  Link: PA DOH’s Twitter Page Image: Use PA DOH Twitter Image Want to receive updates on the power outage via text message on your phone? Of course you do! Text “Follow (insert DOH Twitter handle)” to 40404, and stay in the know during the snow. Link: PA DOH’s Twitter Page Image: Use PA DOH Twitter Image Report power outages you’re experiencing to your utility providers. Report them every 8 hours. Call XXX-XXX-XXXX or visit: Link: addurl.gov Image: Unlit light bulb Emergency personnel are likely to be very busy responding at the scene. Remember to only use 911 for emergencies. For any other concerns, dial 311. If your power is out, do not call 911. Instead contact your utility company. Link: Include link to utility company *(Monitor and share key messages from emergency management agencies re: Utility interruptions) If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”**	<Image from latest press conference>
Preparedness	Emergency Supplies/ Weather Checklist	Have a 3 to 5 day supply of water for everyone in your household http://bit.ly/1bKETUA #EventHashtag Have a 3 to 5 day supply of non-perishable food in your emergency supplies http://bit.ly/1bKETUA #EventHashtag Have an emergency kit w/ flashlight/batteries/ meds/1st aid/food that won’t spoil/bottled water http://bit.ly/1bKETUA #EventHashtag Make sure to have cash and change on hand in preparation for the outage http://bit.ly/1bKETUA #EventHashtag Make sure your emergency kit includes important family documents http://bit.ly/1bKETUA #EventHashtag Include your prescription medicines and first aid kit in your emergency supplies http://bit.ly/1bKETUA #EventHashtag Store extra batteries/ flashlights/ blankets in your emergency kit http://bit.ly/1bKETUA #EventHashtag	An emergency kit really comes in handy during a power outage. Make sure yours includes: at least a three day supply of water and non-perishable food, fire extinguisher, prescription medicines, first aid kit, extra batteries, flashlights & blankets. Link: http://bit.ly/1bKETUA Image: Link has an image Make sure to have cash and change on hand in preparation for the outage. Additionally, store important family documents in a waterproof, portable container with your emergency kit. Link: http://bit.ly/1bKETUA Image: Link needs a picture	<Use “Highlights” image from link> http://1.usa.gov/McXwvE
Preparedness	Pets	What is best for you is usually best for your animals. Include your pets in your emergency plan http://bit.ly/NTRISR #EventHashtag Never leave your animal behind if your power goes out and you have to leave your home http://bit.ly/NTRISR #EventHashtag	What is best for you is usually best for your pet/service animal. Remember to include them in your emergency plan. Never leave your animal behind if you have to leave your home. Link: http://bit.ly/NTRISR Image: Link has a picture
Preparedness	Food Safety	In case the power goes out, group food together in freezer, keep fridge closed, & use coldest setting http://1.usa.gov/McXwvE #EventHashtag Another tip in case of power outage: Put frozen bottles of water in your fridge to keep food colder longer #EventHashtag	No one likes spoiled food. Keep your food safe in the event of a power outage during the outage by grouping food together in the freezer, keeping the fridge doors closed, and using the coldest setting. Link: http://1.usa.gov/McXwvE Image: Link has a picture
Preparedness	Water/ Sewage System Issues	Fill bathtubs with water to use in case power is out and water is unavailable #EventHashtag	Don’t be stuck without water if the power goes out. Fill your bathtubs with fresh water as an extra supply for washing. Image: Add photo of hand washing
Preparedness	Emergency Kit for Vehicle	Be sure to add an emergency kit to your car, including a cell phone charger #EventHashtag Learn what you should keep in your car in case of an emergency: http://1.usa.gov/1tI5TlF #EventHashtag Keep the gas tank near full so that you can be prepared at all times #EventHashtag Add food, flares, fire extinguisher, blankets, booster cables, first aid kit to your car’s emergency kit http://1.usa.gov/1aeioGM #EventHashtag	Remember to add an emergency kit to your car, including a cell phone charger. Image: Car cell phone charger Learn what you should keep in your car in case of an emergency Link: http://1.usa.gov/1tI5TlF Image: Car Add food, flares, fire extinguisher, blankets, booster cables, and a first aid kit to an emergency kit in your car. Link: http://1.usa.gov/1aeioGM Image: Link has a picture Remember to keep the gas tank near full so that you can be prepared at all times. Image: Car or Gas level gauge
Preparedness	Prescription Drugs	Don’t run out of meds. Some insurance plans allow early refills. Check with your pharmacy #EventHashtag Keep a list of your drugs, prescribing doctor & dietary supplements with you at all times #EventHashtag	Worried that you will run out of medication during a possible power outage? Did you know that some insurance plans allow early refills? Call or visit your pharmacy for more information. Image: Add image of medication/ prescription Worried that you will run out of medication during a possible power outage? Remember to keep a list of your medications, prescribing doctor, dietary supplements, and insurance information with you at all times. Image: Add image of medication/ prescription
Preparedness	Preparedness/ Special Needs	Use a wheelchair & live in a high-rise? Make sure someone in your building knows you will need assistance #EventHashtag Rely on electrical medical devices? Have extra batteries/backup power source & fully charge device before the power outage #EventHashtag If you use an electric wheelchair or scooter, have a backup power source or manual wheelchair available #EventHashtag	Older Pennsylvanians: Are you ready for the next power outage? Not sure how to get ready? Check out these tips to make sure you are prepared. Link: http://bit.ly/IVtZot Image: Link has a photo Have a disability or need special medical attention? Not sure what to do during an outage? Check out these preparedness tips for people with disabilities and special medical needs. Link: http://bit.ly/IVtZot Image: Link has a photo Are you using a wheelchair and living in a high-rise? Make sure someone in your building knows that you may need assistance in case of a power outage. Image: Add image of person in wheelchair Are you using an electric wheelchair or scooter? Make sure you have a backup power source or manual wheelchair available in case you lose power during the power outage. Image: Add image of person in wheelchair
Preparedness	Charge Your Devices	Now is a good time to charge up all electronics, gather flashlights, & test batteries before a possible power outage #EventHashtag	Now is a good time to charge up any electronics, gather flashlights, and test batteries before a possible power outage. Image: Add a picture of flashlights/charging electronics
Preparedness	Rumor Control	Be sure to actively monitor your audience for rumors and misinformation by searching for trending hashtags and monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible. If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them. If partnering/credible agencies adopt a Hashtag for rumor control (e.g. #RumorControl, #Mythbuster), use it when correcting misinformation.	Be sure to actively monitor your audience for rumors and misinformation by monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible. If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them.
Response	General Updates	Reminder: We are using #EventHashtag for updates on the power outage. We encourage everyone to do the same. Watch the latest (insert time) press briefing about the potential power outage from (PA DOH/Governor) bit.ly/addurl #EventHashtag *(If power is out, could link to YouTube video/website of local news station/PA DOH website with summary of key points from press conference) (Tweet key messages from press conference)* The next #EventHashtag update from (PA DOH/Governor) will take place at (insert date/time) Watch it at bit.ly/addurl Follow @(insert DOH or EMA Twitter handle) for updates on #EventHashtag Other good organizations to follow for up to date information include (insert Twitter handles of appropriate federal/state/local officials) #EventHashtag Have a Facebook account? Like (DOH Facebook Page) for more updates on #EventHashtag Text “Follow (insert DOH or EMA Twitter handle)” to 40404 to receive updates via text message #EventHashtag Report power outages you’re experiencing to your utility providers. Report every 8 hrs. Call XXX-XXX-XXXX or visit bit.ly/addurl #EventHashtag Remember to use 911 only in emergencies. For other requests, call 311 #EventHashtag If your power is out, do not call 911. Instead contact your utility company #EventHashtag *(Monitor and retweet key messages from emergency management agencies, utility companies re: Utility Interruption) If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”**	Watch the latest (insert time) press briefing on the power outages from (PA DOH/ Governor). The next update on the outage will take place at (insert date/time), so keep checking back for the latest information. Link: addurl.gov Image: Include photo from press conference Ask us your questions about the power outage by commenting on this post and we’ll do our best to answer them. Stay safe and warm! Link: addurl.gov Image: Include photo from press conference Have a Twitter account? If so, follow @ (insert DOH or EMA Twitter Name) for weather updates, how to prepare for a possible outage, and what you can do to stay safe. If you don’t have a Twitter account, what are you waiting for?  Link: PA DOH’s Twitter Page Image: Use PA DOH Twitter Image Want to receive updates on the power outage via text message on your phone? Of course you do! Text “Follow (insert DOH Twitter handle)” to 40404, and stay in the know during the snow. Link: PA DOH’s Twitter Page Image: Use PA DOH Twitter Image Report power outages you’re experiencing to your utility providers. Report them every 8 hours. Call XXX-XXX-XXXX or visit: Link: addurl.gov Image: Unlit light bulb Emergency personnel are likely to be very busy responding at the scene. Remember to only use 911 for emergencies. For any other concerns, dial 311. If your power is out, do not call 911. Instead contact your utility company. Link: Include link to utility company *(Monitor and share key messages from emergency management agencies, utility companies re: Utility interruptions) If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”**
Response	Details on the Power Outage	Check out the latest details on which areas are experiencing power outages bit.ly/addurl #EventHashtag Power outages remain in effect for the following areas XXX #EventHashtag	Check out the latest details on which areas are experiencing power outages using this outage map. Link: addurl.gov Image: Add image of an outage map
Response	Medical Attention	In need of urgent medical attention? Call 9-1-1 for all medical emergencies #EventHashtag	In need of urgent medical attention during a power outage? Call 9-1-1 for all medical emergencies. Image: Show ambulance or dispatch center
Response	Mental Health	Feeling distressed? Call the Disaster Distress Helpline at 1-800-985-5990 http://1.usa.gov/17IVHjK #EventHashtag Feeling distressed about the power outage? Text “TalkWithUs” to 66746 http://1.usa.gov/17IVHjK #EventHashtag	Feeling distressed about the power outage? Call the Disaster Distress Helpline at 1-800-985-5990 or Text “TalkWithUs” to 66746. Link: http://1.usa.gov/17IVHjK Image: Link has an image
Response	Check in with Family	Update your social networks or text family/friends to say you’re OK. Phone lines may be jammed #EventHashtag Check on neighbors, family who may need help during the power outage #EventHashtag	Helpful Tip: Let your family and friends know that you are OK during an outage. Since phone lines may be jammed, the best way to do that is to update your social networks or send them a text. Image: Show someone texting or using social media
Response	Pets	What is best for you is usually best for your animals. Include your pets in your emergency plan http://bit.ly/NTRISR #EventHashtag	What is best for your is usually best for your pet/ service animal. Remember to include them in your emergency plan. Never leave your animal behind if your have to leave your home. Link: http://bit.ly/NTRISR Image: Link has a picture
Response	Safe Drinking Water and Food	Keep food safe during a power outage. Group food together in freezer, keep fridge closed, &turn to coldest setting #EventHashtag If the power is out for more than 4 hours, the food in your refrigerator is no longer safe to consume #EventHashtag Use a food thermometer to check the temperature of your food. Throw away any food that has a temp of more than 40 degrees #EventHashtag For more information about food safety during a power outage, check out this resource http://1.usa.gov/McXwvE #EventHashtag Boiling water is the best way to kill harmful bacteria and parasites. Bring water to a boil for 1 minute to kill most organisms #EventHashtag When power goes out the systems keeping water clean may not be working. Learn more about safe water http://1.usa.gov/McXwvE #EventHashtag Kitchenware can also be immersed in a solution of 1 tsp of chlorine bleach per quart of water http://bit.ly/1bDgcuv #EventHashtag Do not use contaminated water to wash dishes, brush teeth, wash and prepare food, wash your hands, or make ice/baby formula #EventHashtag	No one likes spoiled food. Keep your food safe in the event of a power outage during the outage by grouping food together in the freezer, keeping the fridge doors closed, and using the coldest setting. For more information check out this resource. Link: http://1.usa.gov/McXwvE Image: Link has a picture If electricity at your home has been off for more than 4 hours, throw away perishable foods, which include meat, poultry, fish, eggs, leftovers, etc. Discard anything that has been above 40 degrees for two hours or more. Link: http://1.usa.gov/McXwvE Image: Link needs an image When the power goes out the systems keeping water clean may not be working. Learn more about safe water with this resource. Link: http://1.usa.gov/McXwvE Image: Link has a photo Remember: Don’t use contaminated water to prepare food or baby formula, brush teeth or wash dishes. For more information on how to keep your food and water safe during and after the outage check out this resource. Link: http://1.usa.gov/McXwvE Image: Link has an image
Response	Preparedness/ Special Needs	Use a wheelchair & live in a high-rise? Make sure someone in your building knows you may need assistance #EventHashtag Rely on electrical medical devices? Have extra batteries/backup power source & fully charge device(s) before the power outage #EventHashtag If you use an electric wheelchair or scooter, have a backup power source or manual wheelchair available #EventHashtag Medical & mental health personnel may be needed for shelters/alternative care sites – go to http://serv.pa.gov to register #EventHashtag Have a disability or need special medical attention? Make sure a neighbor knows you may need assistance #EventHashtag ReTweet updates on social service needs from DPW and United Way. If those agencies are not tweeting use the following messages: This (site/map) provides up to date information on food bank locations bit.ly/addurl #EventHashtag Check here for an updated list for food and water distribution centers bit.ly/addurl keep checking for updated list daily #EventHashtag For Southeastern PA: Need food or shelter? Call 2-1-1 #EventHashtag Agencies needed for food distribution. Call 2-1-1 to help #EventHashtag If you are an agency that supports individuals in their homes, contact your county, call 2-1-1, or click here www.211sepa.org #EventHashtag	Are you using a wheelchair and living in a high-rise? Make sure someone in your building knows that you may need assistance in case of a storm. Image: Add image of person in wheelchair Are you using an electric wheelchair or scooter? Make sure you have a backup power source or manual wheelchair available in case you lose power during the storm. Image: Add image of person in wheelchair Medical and mental health personnel may be needed for shelters or alternative care sites. Go to http://serv.pa.gov to learn more and register. If you rely on medical or assistive technology, purchase a battery, 12V inverter for car, or generator before the power outage. Image: Generator Share updates on social service needs from DPW and United Way. If those agencies are not posting on FB use the following messages: This (site/map) provides up to date information on food bank locations. Link: addurl.gov Image: Volunteer distributing food/water Check here for an updated list for food and water distribution centers. Remember to keep checking back on a daily basis for an updated list. Link: addurl.gov Image: Volunteer distributing food/water For Southeastern PA: Need food, shelter, or clothing following the storm? Call 2-1-1 or visit http://www.211sepa.org/ Image: 211 SEPA logo Need help with cleanup following the storm? Call 2-1-1 or visit http://www.211sepa.org/ Image: 211 SEPA logo Agencies are needed for food distribution. If your agency can help, call 2-1-1 or visit http://www.211sepa.org/ Thanks for any help you can provide! Image: 211 SEPA logo If you are an agency that supports individuals in their homes, get in touch with your county by contacting them directly, by calling 2-1-1, or by visiting the link below. Link: http://www.211sepa.org/ Image: Add an image of 211 SEPA logo
Response	Generator/ CO Poisoning	Remember not to use generator indoors. Be aware of signs of carbon monoxide poisoning http://1.usa.gov/HsHFHm #EventHashtag‬‬‬ ‪Don't use generators/grills in or within 20 feet of your home. Fumes can kill http://1.usa.gov/HsHFHm #EventHashtag‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬ Don't heat home with gas oven. Keep generators/grills outside. Fumes can kill http://1.usa.gov/HsHFHm #EventHashtag Never leave the motor running in a vehicle parked in an enclosed space like a garage. Fumes can kill http://1.usa.gov/HsHFHm #EventHashtag Install a battery operated carbon monoxide detector and test the batteries each month #EventHashtag Make sure to test your battery operated carbon monoxide detector #EventHashtag Be aware of signs of carbon monoxide poisoning. Fumes can kill http://1.usa.gov/HsHFHm #EventHashtag Headache is the most common sign of carbon monoxide poisoning #EventHashtag If you have a headache or feel dizzy immediately get some fresh air #EventHashtag If your carbon monoxide alarm sounds, move quickly to a fresh air location outdoors #EventHashtag If you suspect carbon monoxide poisoning, get outside IMMEDIATELY and dial 9-1-1 from outside of your home #EventHashtag	Every year more than 400 people in U.S. die from accidental carbon monoxide poisoning. Part of the problem is that you can’t see or smell carbon monoxide. The good news? You can take some steps to help protect you and your family. Link: http://1.usa.gov/HsHFHm Image: Add picture of a CO detector To protect you and your family from carbon monoxide poisoning, install a battery operated carbon monoxide detector and check the batteries each month. In the event that your carbon monoxide detector sounds, quickly get outside for some fresh air. Link: http://1.usa.gov/HsHFHm Image: Add picture of a CO detector To protect you and your family from carbon monoxide poisoning, don’t use generators or grills within 20 feet of your home, & don’t heat your home with a gas oven. Also, never leave the motor running in a vehicle parked in an enclosed space like a garage. Link: http://1.usa.gov/HsHFHm Image: Add picture of a CO detector The common signs of carbon monoxide poising (very similar to flu symptoms) – headache, dizziness, weakness, nausea, sleepiness, confusion. If you suspect carbon monoxide poisoning, get outside IMMEDIATELY and dial 9-1-1 from outside of your home. Link: http://1.usa.gov/HsHFHm Image: Add picture of a CO detector
Response	Safe Water	Don’t use unsafe water to prepare food or baby formula, brush teeth or wash dishes http://1.usa.gov/qFjX1A #EventHashtag‬‬ Bring water to a boil in order to kill major water-borne pathogens http://1.usa.gov/qFjX1A #EventHashtag‬‬‬‬ Boiled/bottled water can be used for drinking/cooking/dishwashing http://bit.ly/1bDgcuv #EventHashtag Boiled/ bottled water can be used for mixing baby formula & brushing teeth http://bit.ly/1bDgcuv #EventHashtag Consider all public & well water unsafe & use bottled water until local authorities announce that the water supply is safe #EventHashtag Wash all kitchenware that were in contact with unsafe water with hot soapy water http://bit.ly/1bDgcuv #EventHashtag Boil Water Advisory: Let water boil for at least one minute, let cool, before using. #EventHashtag Tap water IS NOT safe to drink in XXX area. Use bottled water until water is declared safe. Stay tuned for updates #EventHashtag Have questions about the safety of your water? Contact your local health department at XXX-XXX-XXXX #EventHashtag Unsure about what to do during the current boil water advisory? Check out this fact sheet: http://1.usa.gov/1uDLpx3 #EventHashtag When water is safe: The boil water advisory in XXX area has been lifted. Tap water is once again safe to use and drink #EventHashtag	Remember to bring water to a boil. Boiling water kills major water-borne pathogens. Link: http://1.usa.gov/qFjX1A Image: Link has an image Consider all public and well water unsafe and use bottled water until local authorities announce that the water supply is safe. Link: addurl.gov Image: Add an image of bottled water If you normally use a well make sure it is not contaminated prior to use. If your water is contaminated, use bottled or treated water. Link: http://bit.ly/1fI2bAq Image: Add an image There is a Boil Water Advisory for the following counties: XXX. Make sure to let water boil for at least one minute, and then let it cool before using it. Link: addurl.gov Image: Add an image of pot/kettle of boiling water Unsure about what to do during the current boil water advisory? Check out this fact sheet. Link: http://1.usa.gov/1uDLpx3 Remember: Don’t use unsafe water to prepare food or baby formula, brush teeth or wash dishes. For more information on how to keep your food and water safe during and after the outage. Check out this resource Link: http://1.usa.gov/qFjX1A Image: Link has an image Have questions about the safety of your water? Contact your local health department at XXX-XXX-XXXX to get the latest information. When water is safe: The boil water advisory in XXX area has been lifted. Your tap water has been tested and is once again safe to use and drink. Link: addurl.gov Image: Add an image of pot/kettle of boiling water
Response	Fire Safety	To our candle-burning friends out there: use safe holders, keep them away from burnable things & don’t leave them unattended #EventHashtag	Flashlights are the safest way to light your home when the power goes out, so have a few on hand. Using candles instead? Make sure you use safe holders, keep them away from things that could catch fire, and don’t leave them unattended. Image: Add photo of a candle
Response	Power Outage During Extreme Heat	To avoid heat stress, drink a glass of water every 15 to 20 minutes and avoid alcohol and caffeine http://1.usa.gov/McXwvE #EventHashtag Feel dizzy, weak, or overheated? Immediately sit or lie down, drink & wash your face w/ cool water http://1.usa.gov/McXwvE &EventHashtag Warning signs of heat stroke include rapid, strong pulse, no sweating, throbbing headache, dizziness, nausea, confusion, or unconsciousness http://1.usa.gov/McXwvE #EventHashtag If you think someone has heat stroke immediately call for medical attention and place the individual in a cool area http://1.usa.gov/McXwvE #EventHashtag See Extreme Heat message library for additional messaging.	Be aware of yours and others’ risk of heat stroke, heat exhaustion, heat cramps, and fainting. To avoid heat stress, drink a glass of water every 15 to 20 minutes and avoid alcohol and caffeine. For more information: Link: http://1.usa.gov/McXwvE Image: Link has an image In the event that you feel dizzy, weak, or overheated, go to a cool place immediately. Sit or lie down, drink and wash your face with cool water. If you are still experiencing symptoms get medical help immediately. Link: http://1.usa.gov/McXwvE Image: Link has an image Warning signs of heat stroke include rapid, strong pulse, no sweating, throbbing headache, dizziness, nausea, confusion, or unconsciousness. If you think someone has heat stroke, call for medical attention and keep the individual in a cool area. Link: http://1.usa.gov/McXwvE Image: Link has an image See Extreme Heat message library for additional messaging.
Response	Power Outage During Extreme Cold	Signs of hypothermia: uncontrollable shivering/memory loss/disoriented/slurred speech/drowsiness. If so seek emergency care #EventHashtag If you notice symptoms of hypothermia call 911 & follow these tips to help the victim http://bit.ly/19wxHPH #EventHashtag Hypothermia victims need immediate medical treatment. If waiting for help, slowly warm them starting with their core #EventHashtag For more information on recognizing hypothermia and what to do if someone has it, visit http://1.usa.gov/18uuu2b #EventHashtag See Winter Storm & Extreme Cold message library for additional messaging	Do you know how to recognize whether someone has hypothermia? Look for these signs: uncontrollable shivering, memory loss, disoriented, slurred speech, & drowsiness. If you notice these symptoms, call 9-1-1 and slowly warm the person experiencing these symptoms, starting with their core. Link: http://1.usa.gov/18uuu2b Image: Add an image of someone looking very cold See Winter Storm & Extreme Cold message library for additional messaging.
Response	Power Lines	Avoid any downed power lines to avoid shock. Call (insert local utility provider number) to report it #EventHashtag If a power line falls on your car, stay inside the vehicle and call 9-1-1. For more info: http://1.usa.gov/McXwvE #EventHashtag	Avoid any downed power lines to avoid shock. Call (insert local utility provider number) to report it. If a power line falls on your car, stay inside the vehicle and call 9-1-1. For more information Link: http://1.usa.gov/McXwvE Image: Link has an image
Response	Stairs/ Elevator	If stuck in an elevator, press the emergency button, state your location, floor you are near & any injuries #EventHashtag	In the event that you use an elevator and get stuck, press the emergency button, state your location, the floor you are near, and report any injuries. Image: Add an image of an elevator
Response	Location of Charging Stations	Check here for a list of locations where you can charge your cell phones bit.ly/addurl #EventHashtag ReTweet messages/maps about status of charging stations from partner agencies	Cell phone battery running low? Check here for a list of locations where you can charge your phones. Link: addurl.gov Image: Add an image of a charging station Share/Post messages/maps about status of charging stations from partner agencies
Response	Rumor Control	Be sure to actively monitor your audience for rumors and misinformation by searching for trending hashtags and monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible. If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them. If partnering/credible agencies adopt a Hashtag for rumor control (e.g. #RumorControl, #Mythbuster), use it when correcting misinformation.	Be sure to actively monitor your audience for rumors and misinformation by monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible. If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them.
Recovery	General Updates	Reminder: We are using #EventHashtag for updates following the power outage. We encourage everyone to do the same. *(If power is out, could link to YouTube video/website of local news station/PA DOH website with summary of key points from press conference) (Tweet key messages from press conference)* The next #EventHashtag update from (PA DOH/Governor) will take place at (insert date/time) Watch it at bit.ly/addurl Follow @(insert DOH or EMA Twitter handle) for updates on #EventHashtag Other good organizations to follow for up to date information include (insert Twitter handles of appropriate federal/state/local officials) #EventHashtag Text “Follow(insert DOH Twitter handle)” to 40404 to receive updates via text message #EventHashtag Have a Facebook account? Like (DOH Facebook Page) for more updates on #EventHashtag Report power outages you’re experiencing to your utility providers. Report every 8 hrs. Call XXX-XXX-XXXX or visit bit.ly/addurl #EventHashtag Remember to use 911 only in emergencies. For other requests, call 311 #EventHashtag If your power is out, do not call 911. Instead contact your utility company #EventHashtag *(Monitor and retweet key messages from emergency management agencies re: Utility Interruption) If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials”**	Watch the latest (insert time) press briefing following the power outages from (PA DOH/ Governor). The next update on the outage will take place at (insert date/time), so keep checking back for the latest information. Link: addurl.gov Image: Include photo from press conference Ask us your questions following the power outage by commenting on this post and we’ll do our best to answer them. Stay safe! Link: addurl.gov Image: Include photo from press conference Have a Twitter account? If so, follow @ (insert DOH or EMA Twitter Name) for updates on how to stay safe following the power outage. If you don’t have a Twitter account, what are you waiting for?  Link: PA DOH’s Twitter Page Image: Use PA DOH Twitter Image Want to receive updates on the power outage via text message on your phone? Of course you do! Text “Follow (insert DOH Twitter handle)” to 40404, and stay in the know. Link: PA DOH’s Twitter Page Image: Use PA DOH Twitter Image Report power outages you’re experiencing to your utility providers. Report them every 8 hours. Call XXX-XXX-XXXX or visit: Link: addurl.gov Image: Unlit light bulb Emergency personnel are likely to be very busy responding at the scene. Remember to only use 911 for emergencies. For any other concerns, dial 311. If your power is out, do not call 911. Instead contact your utility company. Link: Include link to utility company *(Monitor and share key messages from emergency management agencies re: Utility interruptions) If you are using a message that references your agency specifically, personalize the message using “We” instead of the generic “Public Health Officials**”
Recovery	Mental Health	Feeling distressed? Call the Disaster Distress Helpline at 1-800-985-5990 http://1.usa.gov/17IVHjK #EventHashtag Feeling distressed about the power outage? Text “TalkWithUs” to 66746 http://1.usa.gov/17IVHjK #EventHashtag	Feeling distressed about the power outage? Call the Disaster Distress Helpline at 1-800-985-5990 or Text “TalkWithUs” to 66746. Link: http://1.usa.gov/17IVHjK Image: Distressed person
Recovery	Check in with Family	Update your social networks or text family/friends to say you’re OK. Phone lines will be congested #EventHashtag Continue to check on neighbors, family who may need help during the power outage #EventHashtag Need help locating loved ones after the outage? Register with Red Cross’ Safe and Well http://bit.ly/9ZwlyY #EventHashtag Use Red Cross’ Safe and Well site to let your family and friends know that you are ok http://bit.ly/1F2yFjR #EventHashtag	Let your family and friends know that you are OK following the power outage. Since phone lines may be congested, the best way to do that is to update your social networks or send them a text. Image: Show someone texting or using social media Continue to check on neighbors and family members who may still need help following the power outage. Image: Show an elderly neighbor Need help locating loved ones after the outage? Register with Red Cross’ Safe and Well Link: http://bit.ly/9ZwlyY Image: Link has an image Want to touch base with your loved ones to let them know that you are alright? Log on to the Red Cross’ Safe and Well site here: Link: http://bit.ly/9ZwlyY Image: Link has an image
Recovery	Food Safety	Dispose of spoiled food. When in doubt, throw it out http://1.usa.gov/1aCNXkO #EventHashtag If your home was without power, your food may not be safe to eat. Learn more here http://1.usa.gov/1aCNXkO #EventHashtag If the power was out for more than 4 hours, food in your refrigerator is no longer safe to eat. When in doubt, throw it out #EventHashtag Freezers, if full and left unopened, will keep food safe for 48 hours (24 hours if half full) When in doubt, throw it out #EventHashtag	If electricity at your home has been off for more than 4 hours, throw away perishable foods, which include meat, poultry, fish, eggs, leftovers, etc. Freezers, if full and left unopened, will keep food safe for 48 hours (or 24 hours if they are half full). When in doubt, throw it out. Link: http://1.usa.gov/1aCNXkO Image: Link has an image If your home was without power, your food may not be safe to eat. Some foods can rapidly grow bacteria when they are not kept at cold temperatures. Educate yourself on proper food storage and health risks of food after a flood. Link: http://1.usa.gov/1aCNXkO
Recovery	Safe Water	Don’t use unsafe water to prepare food or baby formula, brush teeth or wash dishes http://1.usa.gov/qFjX1A #EventHashtag‬‬ Bring water to a boil in order to kill major water-borne pathogens http://1.usa.gov/qFjX1A #EventHashtag‬‬‬‬ Boiled/bottled water can be used for drinking/cooking/dishwashing http://bit.ly/1bDgcuv #EventHashtag Boiled/ bottled water can be used for mixing baby formula & brushing teeth http://bit.ly/1bDgcuv #EventHashtag Consider all public & well water unsafe & use bottled water until local authorities announce that the water supply is safe #EventHashtag Wash all kitchenware that were in contact with unsafe water with hot soapy water http://bit.ly/1bDgcuv #EventHashtag Boil Water Advisory: Let water boil for at least one minute, let cool, before using. #EventHashtag Tap water IS NOT safe to drink in XXX area. Use bottled water until water is declared safe. Stay tuned for updates #EventHashtag Have questions about the safety of your water? Contact your local health department at XXX-XXX-XXXX #EventHashtag Unsure about what to do during the current boil water advisory? Check out this fact sheet: http://1.usa.gov/1uDLpx3 #EventHashtag When water is safe: The boil water advisory in XXX area has been lifted. Tap water is once again safe to use and drink #EventHashtag	Remember to bring water to a boil. Boiling water kills major water-borne pathogens. Link: http://1.usa.gov/qFjX1A Image: Link has an image Consider all public and well water unsafe and use bottled water until local authorities announce that the water supply is safe. Link: addurl.gov Image: Add an image of bottled water If you normally use a well make sure it is not contaminated prior to use. If your water is contaminated, use bottled or treated water. Link: http://bit.ly/1fI2bAq Image: Add an image There is a Boil Water Advisory for the following counties: XXX. Make sure to let water boil for at least one minute, and then let it cool before using it. Link: addurl.gov Image: Add an image of pot/kettle of boiling water Unsure about what to do during the current boil water advisory? Check out this fact sheet. Link: http://1.usa.gov/1uDLpx3 Remember: Don’t use unsafe water to prepare food or baby formula, brush teeth or wash dishes. For more information on how to keep your food and water safe during and after the outage. Check out this resource Link: http://1.usa.gov/qFjX1A Image: Link has an image Have questions about the safety of your water? Contact your local health department at XXX-XXX-XXXX to get the latest information. When water is safe: The boil water advisory in XXX area has been lifted. Your tap water has been tested and is once again safe to use and drink. Link: addurl.gov Image: Add an image of pot/kettle of boiling water
Recovery	Power Lines	Avoid any downed power lines to avoid shock. Call (insert local utility provider number) to report it #EventHashtag If a power lines falls on your car, stay inside the vehicle and call 9-1-1. For more info: http://1.usa.gov/McXwvE #EventHashtag	Avoid any downed power lines to avoid shock. Call (insert local utility provider number) to report it. If a power line falls on your car, stay inside the vehicle and call 9-1-1. For more information Link: http://1.usa.gov/McXwvE Image: Link has an image
Recovery	Rumor Control	Be sure to actively monitor your audience for rumors and misinformation by searching for trending hashtags and monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible. If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them. If partnering/credible agencies adopt a Hashtag for rumor control (e.g. #RumorControl, #Mythbuster), use it when correcting misinformation.	Be sure to actively monitor your audience for rumors and misinformation by monitoring the comments/questions people send to your accounts. Correct misinformation by providing accurate information as soon as possible. If credible rumor control pages are set up by other agencies (e.g. FEMA’s Rumor Control page during Hurricane Sandy), link your audience to them.