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Drexel Campus with Dragon

Student FAQs

A Message from the Senior Vice President for Student Success

Subir Sahu, PhD, talks about how the health and safety of the entire community is Drexel's top priority. It is the responsibility of every Dragon to respect those around them and take the proper precautions to help prevent the spread of COVID-19. This is why Dragons wear masks.


Town Hall: College Life & the COVID-19 Pandemic


Drexel continues to be committed to the success of its students. During this challenging time, faculty and professional staff are ready to support students as they navigate new ways of learning while still being active members of the Drexel community. This is an unprecedented time, but it's important to stay connected. From attending advising and counseling appointments to joining a favorite club's virtual meeting, there are plenty of ways to stay engaged, receive the support you need and take advantage of all the Drexel experience has to offer.

Please check this FAQ page regularly, as information is updated to reflect the situation as it evolves. 

Key Information for Students

Questions about COVID-19 testing, illness and symptoms, quarantine/isolation, or safety protocols? Call the COVID Questions line at 215-703-2335.


Masks are required in all campus buildings, facilities, and leased properties. Masks are also required outdoors when social distancing of 6 feet or more is not possible. Wearing a mask is one of the most important steps you can take to reduce the spread of COVID-19, even if you don’t feel sick. One washable cloth mask will be provided to all students, faculty and professional staff, and disposable masks will be available to those who forget to bring their own. However, the responsibility to have and wear a mask belongs to each member of the campus community— all employees, students and visitors. Masks may only be removed if you are in a private office, alone with the door closed. This policy aligns with the Philadelphia Department of Public Health mask requirement.

Face shields are available for employees and students who cannot wear a mask for health reasons or have a specific need to use both a mask and a face shield. Students should contact and staff/faculty should contact their HR business partner to request a reasonable accommodation. Additionally, if a Drexel community member is unable to apply and remove a face covering without assistance, the individual should contact Drexel Human Resources or Disability Resources to request a reasonable accommodation.

Residential Life & Dining

Drexel University housing will remain closed to undergraduates during the fall term, except in emergency or hardship situations (such as international students who cannot travel home) that should be approved by Student Life. If you have any questions, please contact Housing and Residence Life at or visit the Housing and Residence Life website. You can also call 215.895.6155 for the latest information regarding housing at Drexel.

Financial Commitment

At Drexel University, we understand how challenging this year has been for all students and their families, and we remain committed to helping students overcome these obstacles. The following are just some of examples of what Drexel is actively doing to assist students:

  • The University will be freezing undergraduate tuition at the 2019–2020 rate for fall quarter 2020. This freeze will be reflected on a student’s eBill once they have registered for fall coursework; it will be listed as a Fall Tuition Reduction credit.
  • Drexel will also continue to keep the general University fee costs for undergraduate students the same as they have been the past five years.
  • Drexel has remained committed to offering institutional financial aid to students during the pandemic. For the 2020–2021 academic year, the University has awarded a total of $318,690,187 in gift aid to undergraduate students.
  • The University continues to offer a payment plan option to eligible students. This plan can be used to cover costs over the span of a term. More information is available on the Drexel Central website.

COVID-19 Illness or Exposure

Please go to "If You Feel Sick" for information about what to do if you have symptoms or have been exposed to COVID-19.


Classes and Exams: Info for Students

What if I need help accessing Drexel services and resources remotely?

What expectations should I have for remote classes?

Students should expect that their remote courses will be a mix of synchronous (i.e., course sessions that will be offered virtually to all registered students at the same time using tools like Zoom) and asynchronous engagement.

Any course sessions that are being delivered synchronously must be conducted during the originally scheduled time slot (Eastern Time).

To accommodate students in widely varying time zones or who need other academic accommodations, all synchronously delivered content must be recorded and made available to students (i.e., posted to Blackboard). In keeping with current University policy, students are free to download and use these recordings for their own use but are prohibited from distributing them.

To avoid course scheduling conflicts that may arise due to synchronous engagement, we will be following our normal registration process, which restricts students from registering for two classes during the same time slot.

As always, faculty are required to provide office hours, which will now be conducted remotely (e.g., online, phone, etc.) and should be clearly listed in the course syllabus.

How can I connect with my academic advisor?

Academic advisors within the colleges and schools are ready to work remotely with students, using Microsoft Teams and Zoom, in addition to corresponding by phone and email. Students can continue to schedule appointments with their academic advisors as before; scheduling appointment technology is available through the DrexelOne portal on the My Success Team Channel.

What should I know about Disability Services regarding COVID-19?

What if I am a semester student?

Graduate School of Biomedical Sciences and Professional Studies: Remote instruction will continue for all courses in the graduate programs. Except where otherwise specified, classes will meet remotely at their regularly scheduled times. 

For other semester programs, including those in the College of Medicine, Dornsife School of Public Health and Kline School of Law, please consult your college/school officials for updates.

Who decided which courses will be held on campus?

The decision to hold a particular course on campus was made collaboratively by the academic unit, the Provost's office and the Office of the University Registrar. The decision-making took into consideration the need for the course to be taught in person to maintain the academic rigor and integrity of the course, along with the capacity of the University to safely deliver instruction.

How will students be notified whether their class is on campus or not?

All information regarding instructional methods for each course are noted in the Term Master Schedule of courses as well as in DrexelOne when students search and register for winter courses.

My class is scheduled to be held on campus and I would rather take it remotely. What do I do?

Students in this situation should contact their academic advisor to explore alternative options.

What do I do if I have questions or concerns regarding my courses and/or graduation?

We recommend that students contact their academic advisor as soon as possible so that any questions or concerns can be properly addressed.

What has Drexel done to improve remote courses since the spring?

We remain committed to providing our students with high-quality experiential learning opportunities, regardless of course instruction method. This past spring provided Drexel with many opportunities to evaluate and refine our virtual education efforts. We have been working throughout the spring, summer and fall to strengthen our instruction while also investing in technologies and trainings to ensure that the winter term is enhanced for our students–no matter where their learning takes place.

The University has taken several specific steps to improve the student experience this winter. These include:

  • Offering some classes in an in-person instructional method, especially those classes for which that modality is particularly important, such as performance, lab and studio courses.
  • Improving technology in classrooms where hyflex (simultaneous real-time) and hybrid learning will take place, and providing faculty with new software tailored to virtual learning and technology
  • Providing significant ongoing trainings and instructional design support to faculty to enhance remote instruction.
  • Implementing a peer mentoring program for faculty, matching faculty experts in remote instruction with those who are new to this modality.
  • Expanding a Remote Course Facilitation program that provides technological assistance to faculty teaching in the remote setting.

I do not have easy access to the proper hardware and/or software needed to make my academic term successful virtually. What should I do?

Drexel University is committed to supporting students in their remote learning. Students who have hardware or software needs should contact their academic advisor for support. In addition, Drexel IT provides guidance on its webpage for connecting to Drexel resources remotely. This includes information on accessing free or discounted internet and data services during COVID-19. There is also an online form for students to request a loaner laptop.  

My at-home environment is not ideal for remote learning. What should I do?

Students should consider consulting with the Professional Academic Coaching staff at the Center for Learning and Academic Success Services (CLASS) to explore ways to manage their learning environment and incorporate study strategies that are effective for remote learning.  

What support and resources are available for students?

Drexel continues to offer a wide variety of support resources for students engaged in all learning modalities. If a student is seeking academic support for coursework, they should visit the Learning Alliance webpage to explore tutoring and other content resources. In addition, the Center for Learning and Academic Success Support Services (CLASS) offers peer and professional academic coaching to customize learning strategies to individual student needs; they are also well-versed on all institutional resources and can help students get connected to the appropriate support. There are also programs to support specific student communities, such as the Drexel Autism Support Program (DASP), the Office of Disability Resources, the Center for Inclusive Education and Scholarship, the Louis Stokes Alliance for Minority Participation, and Veteran Student Services.

Additionally, Drexel University’s Student Success team offers a variety of experiences and services to help students get connected to social, residential, spiritual/religious, wellness and civic opportunities. Visit the Student Life webpage to learn more about services and activities. 

Will faculty and academic advisors provide online office hours outside of class?

Academic advisors, faculty and support services will be accessible remotely for students to ask questions, address concerns and receive assistance. If a student has any difficulty connecting with these individuals and services, they should contact their academic advisor for assistance.

Residential Students: Housing and Dining

Who do I contact if I have housing questions?

If you have any questions, please contact Housing and Residence Life at or visit the Housing and Residence Life website. You can also call 215.895.6155 for the latest information regarding housing and Drexel's coronavirus (COVID-19) response. 

Will students still be able to live on-campus?

Drexel University housing will be open to undergraduates during the winter quarter and spring semester. Dorms will be single-occupancy only. Priority will be given to students with emergency or hardship situations (such as international students who cannot travel home).

Will students and employees returning to campus from states experiencing a surge of COVID-19 cases be required to quarantine?

Members of the Drexel community coming from states listed on the Pennsylvania Department of Health travel page will be asked to self-quarantine at home for 14 days prior to arriving on campus.

Where can I find information about on-campus dining services?

For information on dining plans, locations and operations, please visit the Drexel Campus Dining webpage.

Where can I eat and drink on campus?

There are designated areas across campus where students, faculty and professional staff can eat outside or in specific areas of academic buildings. Students with accommodations to eat or drink during classes or exams should reach out to to discuss options for the fall term. Questions about larger events or activities involving food should be coordinated through Event Services.

  • On the Center City campus, the following are designated eating locations for students, faculty and professional staff:
    • Main lobby near the ATM
    • Main lobby near the café
    • Student lounge on the first floor
    • Room 3302
    • Room 3304

    NOTE: Seating plans are being reviewed by Environmental Health and Safety.

  • On the Queen Lane campus, the Café seating areas have been designated as a dining location for students, faculty and professional staff.
  • On the University City campus, tents have been set up at Korman Quad and Race Street Lawn for food and drink consumption.


Will on-campus events continue?

There will be no on-campus events held during the winter quarter unless otherwise approved by Student Life and/or Drexel's administration.

Can student groups continue to hold events?

Student groups should contact Student Life at or check the DragonLink homepage for information and updates.


Additional Information for Students

Please visit the pages below for additional information for students on Drexel’s COVID-19 response and resources. Please also refer to your school, college, or department’s website for information specific to your program of study.