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Set up your account for multi-factor authentication

Multi-factor authentication is an additional security step that helps protect your account by making it harder for other people to break in. You can follow these steps to set up your account for multi-factor authentication.

  Note

We strongly recommend that you set up multiple authentication methods. You might need to use an alternate verification method with your account for several reasons. For example, you forgot your phone or device; you lost your phone or got a new phone number; or you're not getting the authentication text or phone call.

Set up your authentication method

  1. Sign in to myapps.microsoft.com with your Drexel email address and password.
  2. From the Apps page, select your profile picture from the upper-right corner, where it says your name and Drexel University, and then select Profile.
    3. My apps portal, showing available apps
  3. The Profile page appears, showing your profile information. Select the Edit security info link.
    4. Profile page, showing available information
  4. From the Keep your account secure page, select the Add security info link.
    5. Keep your account secure page, showing no authentication methods configured
  5. Choose a security method from the Add security info page, and follow the steps to set up your security info for your account.
    6. Add security info page, with no authentication method selected

    Set up security info for the Microsoft Authenticator app

      Note

    The Microsoft Authenticator app is the only authenticator app supported by Drexel IT. For more information about how to download and install the app, see Download and install the Microsoft Authenticator app.

    1. On the Add security info page, select Authenticator app.
      2. Add security info, with Authenticator app selected
    2. Remain on the Get the app page while you download and install the Microsoft Authenticator app on your mobile device.
      3. Get the app page
    3. Return to the Get the app page on your computer, and then select Next.
    4. Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.
      5. Set up your account page
    5. Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account.
    6. Return to the Set up your account page on your computer, and then select Next.
    7. The Scan the QR code page appears. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 5.
      Scan the QR code using the Authenticator app
      The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select the Can't scan the QR code link and manually enter the code and URL into the Microsoft Authenticator app. For more information about manually adding a code, see Manually add an account to the app.
    8. Select Next on the Scan the QR code page on your computer.
      9. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.
      Test your account with the Authenticator app
    9. Approve the notification in the Microsoft Authenticator app.
      10. The page changes to show your success.
      Success notification, connecting the Authenticator app to your account

    Set up security info for text messaging

    1. On the Add security info page, select Phone.
      2. Add security info, with Phone selected
    2. On the Set up your phone page, select your country or region, type the phone number for your mobile device, choose Text me a code, and then select Next.
      3. Add phone number and choose text messages
    3. Type the code sent to you through text message to your mobile device, and then select Done.
      4. Verification code sent to you through text message to your mobile device
      The page changes to show your success.
      Success notification, connecting the phone number, the choice to receive text messages or phone calls, and your account

    Set up security info to use phone calls

    1. On the Add security info page, select Phone.
      2. Add security info, with Phone selected
    2. On the Set up your phone page, select your country or region, type the phone number for your phone, choose Call me, and then select Next.
      3. Add phone number and choose phone calls
    3. Answer the verification phone call, sent to the phone number you entered, and follow the instructions.
      4. Verification phone call, sent to the phone number you entered
      The page changes to show your success.
      Success notification, connecting the phone number, the choice to receive text messages or phone calls, and your account

    Learn more

    For information about how to sign in using your specified method, see Sign in using multi-factor authentication.

    Get tips and additional setup information in the Setup tips and FAQ article.