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Frequently Asked Questions

Please contact the Drexel University Procurement Office at sourcing@drexel.edu with any other questions regarding the Cell Phone/Device Plan Policy.

(Select the text below to display questions and answers)

Stipend Questions

Although my position is not categorized as Critical Personnel, I routinely use my personal cell phone for business use. Can I be reimbursed for this?

You may be eligible to receive a stipend to offset the cost of business use of your personal device. Please complete the Cell Phone Stipend Request Form [PDF] to apply for a stipend. All stipends require approval from your Division Head and will be reevaluated on an annual basis.

If your stipend is approved, it will be disbursed through Payroll as part of your regular paycheck. The stipend will be considered taxable income.

Does everyone get a stipend for a personally-owned device?

No. You should only receive a stipend if your job requires that you carry a cellular phone where other less expensive means of communication are not adequate, and then only an amount necessary to cover business calls. Just because someone with your title gets a stipend does not mean that you will if your specific duties do not require the use of a cellular phone.

Personal Device/Plan Questions

What if I don’t want colleagues/customers to have my personal phone number but they need to reach me?

You can utilize the call forwarding feature on your Drexel office phone to forward all calls to your personal device. All calls will be forwarded to the number that you provide and will not display the forwarding number to the caller. Visit the Using Your Campus Phone page on the Drexel IT website for instructions to set up call forwarding.

If you need to return a call from your personal device and would not like to display your personal number on caller ID, use *67 followed by the number. For example, to call 215.123.4567 you would use *67.215.123.4567. The call will then show up as private and not display the cell number. You can use this feature on any phone when calling in the US.

I'm trying to transfer my Drexel cell phone number to a personal account at an AT&T Company Store and the representative is stating that the number hasn't be released. What do I do?

All phone numbers that are being transitioned off of the Drexel plan have been released for you to transfer to a personal account. Have the representative check the "Hot Notes" within their system for verification that the line has been released.