Complaint Resolution

Drexel University strives to resolve all student complaints in a fair and expedient manner. Students who decide to file a formal complaint as an academic or nonacademic grievance must follow the process detailed in the Compliant/Grievance policy, which can be found in the Student Code of Conduct. Concerns should be expressed as soon as possible after the event occurs; some of the procedures below have specific deadlines for filing grievances or complaints.

In compliance with the rules set forth by the United States Department of Education, any institution offering online distance education programs must provide prospective and enrolled students with contact information for filing complaints with the institution's accrediting agency or with the appropriate agency handling complaints in the students' states of residence.

Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA) must first be filed with the institution to seek resolution.

Drexel University’s commitment to cutting-edge, adaptable curricula and high-quality, immersive learning experiences extends across all instructional modalities. Drexel University strives to address all prospective and enrolled students' concerns and complaints as quickly and as fairly as possible. Complaints can be directed to appropriate offices at Drexel University:

However, if students feel their issues cannot be sufficiently addressed by Drexel, they can file complaints with Drexel's regional accrediting agency, the Middle States Commission on Higher Education, the Pennsylvania Department of Education, or with the institution’s home state SARA Portal Entity.