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Contact Us

Update Regarding Contacting Drexel Central

Drexel Central is offering only virtual services at this time. Students may make one-on-one Zoom appointments with Drexel Central representatives via their My Success Team channel in DrexelOne. Prospective students and family members may request Zoom appointments via email through AskDrexel.

Please note that there may be a delay in processing documents sent via mail or fax. All students should submit documentation via AskDrexel to avoid delays.

See below for important additional updated information about contacting Drexel Central.

Parents and Family Members: While Drexel University is committed to ensuring a student's family shares in the college experience, the Family Educational Rights and Privacy Act (FERPA) limits the types and content of all communication between the University and family members. All students should review the information about FERPA with their families to ensure they understand the best way to communicate with Drexel.

Drexel Central Offices

University City Campus

Suite 106, Main Building
3141 Chestnut Street
Philadelphia, PA 19104

Office Hours

Week 1 of Each Quarter
  • Monday–Thursday: 8 a.m. to 6 p.m.
  • Friday: 8 a.m. to 5 p.m.
All Other Weeks
  • Monday, Wednesday–Friday: 9 a.m. to 5 p.m.
  • Tuesday: 9:30 a.m. to 5 p.m.

Electronically – AskDrexel

If you would like to send Drexel Central an email inquiry, log in to AskDrexel and follow the instructions below. Due to the current volume, Drexel Central will respond to your inquiry within 48–72 business hours.

AskDrexel Instructions for Current Students, Faculty, and Staff

  • Visit AskDrexel.
  • Choose the "Current Students, Faculty, and Staff" link on the AskDrexel main page.
  • Start with the "Answers" button and enter your search terms in the search bar below the button.
  • If you still cannot find an answer to your question, select the "Ask a Question" button to submit an inquiry to Drexel Central.
  • You will be prompted to log in to DrexelOne using your user ID and password.
  • Select a topic under "Drexel Central Services" from the dropdown menu, and provide us with your name, parent's email address, your question, and if applicable, documents attached.
  • Complete your inquiry by choosing the "Continue..." button.
  • Select the "My Stuff" button to review past inquiries and the status of those inquiries.

Zoom Appointment

Drexel Central representatives are available to meet one-on-one via Zoom with students for prearranged meetings. Students looking to schedule a meeting should review available times and submit an appointment request via the My Success Team channel in their DrexelOne account.

Phone

Drexel Central's Call Center provides phone services to our students and families:

  • 215.895.1600

Phone Hours

Week 1 of Each Quarter
  • Monday–Thursday: 8 a.m.–6 p.m.
  • Friday: 8 a.m.–5 p.m.
All Other Weeks
  • Monday, Wednesday–Friday: 9 a.m.–5 p.m.
  • Tuesday: 9:30 a.m.–5 p.m.

Cashier's Window

The Cashier's Window for the Cashier's Office is located in the University City Drexel Central Office, Suite 106 Main Building.

Cashier's Window Hours

Monday through Friday: 10 a.m. to 1 p.m.
2 p.m. to 4 p.m.