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Contact Us

Drexel Central has three offices across three campuses along with a fully staffed call center and fully integrated email communication system. No matter where you are, a Drexel Central representative will be available to discuss any questions or comments you have.

Parents and Family Members: While Drexel University is committed to ensuring a student's family shares in the college experience, the Family Educational Rights and Privacy Act (FERPA) limits the types and content of all communication between the University and family members. All students should review the information about FERPA with their families to ensure they understand the best way to communicate with Drexel.

Drexel Central Offices

Drexel Central representatives are available at the following locations and times:

University City Campus

Suite 106, Main Building
3141 Chestnut Street
Philadelphia, PA 19104

Center City Campus
Room 1142, New College Building
245 N 15th St

Philadelphia, PA 19102

Queen Lane Campus 
Room G – 27
2900 Queen Lane

Philadelphia, PA 19129

Office Hours

University City Office 

First Week of Quarter
  • Monday through Thursday – 8 a.m. to 6 p.m.
  • Friday – 8 a.m. to 5 p.m.   
Second Week to End of Quarter (except Summer Term)  
  • Monday, Thursday, and Friday – 9 a.m. to 5 p.m.
  • Tuesday – 9:30 a.m. to 6 p.m.
  • Wednesday – 9 a.m. to 6 p.m.
Second Week to End of Quarter (Summer Term)  
  •  9:30 a.m. to 5 p.m. 
Break Weeks  
  •  9:30 a.m. to 5 p.m. 

Center City Office 

First Week of Quarter/Semester 
  •  Monday through Friday – 10 a.m. to 5 p.m.

Queen Lane Office 

Wednesdays and Thursdays 
  •  8 a.m. – 5 p.m.

Please check the Drexel Central announcements for information about any other times representatives may be available at the Center City or Queen Lane campus locations.

Schedule an Appointment

Drexel Central representatives are available to meet one-on-one with students for prearranged meetings. Students looking to schedule a meeting should review available times and submit an appointment request via the My Success Team channel in their DrexelOne account.


Drexel Central's Call Center provides phone services to our students and families:

  • 215.895.1600

Call Center Hours

First Week of Quarter
  • Monday through Thursday – 8 a.m. to 6 p.m.
  • Fridays – 8 a.m. to 5 p.m. 
All Other Weeks
  • Monday, Wednesday, Thursday, and Friday – 9 a.m. to 5 p.m.
  • Tuesday – 9:30 a.m. to 5 p.m.


If you would like to send Drexel Central an email inquiry, log in to AskDrexel and follow the instructions below. You will receive a response within 24 business hours.

AskDrexel Instructions for Current Students, Faculty, and Staff

  • Visit AskDrexel.
  • Choose the "Current Students, Faculty, and Staff" link on the AskDrexel main page.
  • Start with the "Answers" button and enter your search terms in the search bar below the button.
  • If you still cannot find an answer to your question, select the "Ask a Question" button to submit an inquiry to Drexel Central.
  • You will be prompted to log in to DrexelOne using your user ID and password.
  • Select a topic under "Drexel Central Services" from the dropdown menu, and provide us with your name, parent's email address, your question, and if applicable, documents attached.
  • Complete your inquiry by choosing the "Continue..." button.
  • Select the "My Stuff" button to review past inquiries and the status of those inquiries.

Cashier's Window

The Cashier's Window for the Cashier's Office is located in the University City Drexel Central Office, Suite 106 Main Building.

Cashier's Window Hours

First Week of Quarter Monday through Friday: 8 a.m. to 5 p.m. daily
All Other Weeks

Monday through Friday: 11 a.m. to 4 p.m.

Submitting Documentation

Please review the information on the Submitting Documents to Drexel Central page for instructions on how to send in your materials.