Setup Summary

In general, the order of operations for creating and adding an FAQ component is as follows. Further directions are provided below.

1. Create individual question/answer items in the site's Extras folder
2. Create question groups (optional)
3. Create an FAQ item which is a list containing questions, groups, or any mix of questions and groups
4. Add the FAQ component to the page's Presentation > Details

FAQ Component Implementation

1. Create Question and Answer items
   1. Go to your site's Extras folder. Right click the FAQs folder and select Insert > Question.
   2. Give the question an item name; no one will see this name - it's for organizing the questions within the Extras folder.
   3. Type out the question in the Question field - this will be the clickable question that appears on the page.
   4. Type out the answer in the Answer field. The answer may contain rich text, images and/or other media.
      
      
   
   
   
   5. Save and publish the question.

   Read more about saving, publishing, and previewing items.

2. Create Question Groups (Optional)
   

   Question groups allow you to group related questions in collapsed sections to add another level of organization to your FAQ. It is not necessary to create question groups but it may be useful when dealing with a large FAQ that covers several different topics.

   1. Right click the FAQs folder and select Insert > Question Group.
   2. Give the question an item name; no one will see this name - it's for organizing the questions within the Extras folder.
   3. Enter a title in the GroupName field - this will be displayed as the collapsed section title in your FAQ.
   4. Click on the QuestionList field to add content:
      • A group may contain questions or other groups. Use the content navigator to find questions or groups.
      • Use the left/right arrows to add or subtract items to the group.
      • Use the up/down arrows to rearrange items.
      • Click OK.
   5. Save and publish the group.
3. Create the FAQ List
   1. Right click the FAQs folder and select Insert > FAQ.
   2. Give the question an item name; no one will see this name - it's for organizing the questions within the Extras folder.
   3. Enter the FAQ title in the FAQ Title field. This will appear above the list of questions.
   4. If you want an index (like a table of contents) enter the IndexTitle and check the box for ShowIndex.
   5. Click Edit above the Contents. A dialogue will appear.
   6. Navigate to the location of your questions or question groups.
      Use the left and right arrows to add or remove items.
      Use the up and down arrows to rearrage your questions in the order you want them to appear.
   7. Save and publish the FAQ list.
4. Add the FAQ Component to a Page
   • See Adding Components to a Page