No. If you have only a few FAQs, you will find it more efficient to create and maintain them through the WYSWYG editor.
The FAQ component is useful in managing long FAQ lists. Also, because the FAQ is in a component, you can easily use it on more than one web page, or even more than one website.
Questions you site users are likely to ask. Avoid using FAQs to promote your own agenda.
Talk to folks within your organization who deal directly with the people you serve. They will know.
Yes. Break them up into smaller groups and mark them with intuitive headings so that users can quickly find what they need.
Yes. As with most web content, keep them short and direct. Users want the answers they need, not huge blocks of explanation copy.
An excellent article on the subject,
Infrequently Asked Questions of FAQs, can be found at
A List Apart.
Yes. Since your users are in question asking mode, ask them via a form or email link if they have questions you haven’t answered in the FAQ list. What a great opportunity to get direct feedback!