Do I need my DragonCard to enter/exit the Drexel Garage?
Yes. A DragonCard with a valid and paid parking permit is required to enter and exit the garage.
There are two readers on the kiosk – which do I use?
Please use the scanner directly next to the touch screen (example below), which is marked with a yellow arrow. (Please note: the gray card reader will be removed soon as we work to finish recent technology upgrades).
If the exit gate is up, should I still scan my card?
Yes, please scan your card once upon every entrance and every exit. In the unlikely event that the entrance/exit arm is open, still scan your card to ensure there is no issue with scanning into or out of the garage again later.
I have a permit, but the entrance gate is not lifting for me.
Drexel Parking Services has tried hard to ensure there are no issues with your experience. In the unlikely event this occurs, however, kindly pull a ticket and contact firstname.lastname@example.org for a resolution.
I’m leaving after 11 p.m. and the roll gate is also down. How do I get out?
Scan your card once at the exit kiosk. The scan will allow both the arm and the roll gate to lift. If you need assistance, press the Help Button on the kiosk to contact the 24/7 Parking Call Center.
What if I forget my DragonCard?
Accidents happen! Take a ticket at the entrance kiosk and stop into the Parking Services Office in the lobby of the General Services Building (open Monday-Friday, 8 a.m. – 5 p.m.) or send an email to email@example.com so we can manually update your record and validate the ticket for a "free" exit. To replace a lost DragonCard, follow this link. Drexel Parking Services may only extend the "free" exit one time per permit holder per term.
I also drive a University-owned vehicle. How do I enter/exit the Drexel Garage?
All University-owned vehicles now have a card or transponder within the vehicle that will trigger the entrance and exit gates to open. This vehicle-specific card/transponder must be used to enter/exit the garage.