‘I Hate Self-Checkout!’: Viewers Defend CVS Shopper Going off on Self-Checkout Machine
March 25, 2024
Recently published research on how regular checkout systems provide greater grocery store loyalty than self-checkout systems, co-authored by Yanliu Huang, PhD, an associate professor in the LeBow College of Business, was mentioned in a March 25 Daily Dot story about a viral TikTok video of CVS customers complaining about the company’s self-checkout.
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