Customer Service Ambassadors serve
as the frontline contact for prospective students and their families, college
counselors and liaisons, and community partners via inbound and outbound phone calls,
as well as email communications. They
must be enthusiastic, people‐oriented, and enjoy talking about the Drexel
experience over the phone. This position requires the employee to possess an
in‐depth knowledge of the University to be able to provide excellent customer
service and to explain the benefits of being a current Drexel Student. A Student
Customer Service Ambassador is an important representative of Drexel University,
responsible for providing excellent customer service to members of the
university community and public whom call and/or email campus.
counseling for prospective students and their families while clearly
articulating the Drexel brand and benefits of a Drexel education at both the
undergraduate and graduate levels via various communication channels including
phone and email. This includes regularly
staffing the university’s primary Admissions phone lines and general email box,
and counseling students or determining if these inquiries need to be escalated
to other departments.
a comprehensive understanding of the university’s brand and how the division
translates messaging to students, including topics such as Drexel’s academics,
financing options, cooperative education, student life, other academic
opportunities, and Philadelphia; demonstrate strong ability to articulate this
brand messaging to various audiences.
· - Develop
a comprehensive understanding of the University’s policy and procedures in
relation to key areas of interest to prospective students (i.e. financial aid,
scholarships, billing, class registration, housing selection, health and
immunizations, etc.); demonstrate strong ability to explain and effectively
counsel students on navigating these processes.
a comprehensive understanding of the recruitment and enrollment cycles for
freshman, transfer and graduate populations (both domestic and international)
in order to best counsel and support students who are seeking a Drexel
position is required to meet daily and weekly quality assurance goals as an
individual and team respective to returning student inquiries, proactively
providing key information to the audience around important dates and brand
information, and quality of information communicated.
duties as assigned.