So many people think that exceptional customer service is something that only the person who answers the phone or the person behind the customer service desk needs to demonstrate. In actuality, most of us support or work with others in some capacity, and all of those people are our customers. We all need to understand what creates a quality customer service experience and provide that for all of our customers, whether they are students, community members, faculty, leaders, or colleagues. This workshop will focus on some essential strategies and tools for providing an excellent customer service experience.
Register for this session in Career Pathway via DrexelOne.