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How to Submit a Work Request

Departments at Drexel University may submit work requests and check the status of a work order through WebTMA. Please follow the guidelines below on how to submit a work request. Work requests are classified as chargeable or non-chargeable.

Chargeable Work Requests

In order to submit chargeable work requests and request estimates online, every department must have a WebTMA account set up with University Facilities and Real Estate. To create an account, a department representative must complete a WebTMA Account Request Form [PDF] and scan it to facilities@drexel.edu or fax 215.895.6754. Once the account has been created, the account holder may log in to WebTMA to submit their request. Account holders may also use their account to submit non-chargeable work requests.

Log in to WebTMA

Non-Chargeable Work Requests

Non-chargeable work requests can be submitted online through the following links:

University City Campus

Center City Campus

Queen Lane Campus

PAFA students:

Please include a detailed description of the work you are requesting to be done, location, department name and contact information. You will receive a request number and then an email notification when your work request is converted into a work order.

For additional information, please contact tmahelp@drexel.edu or review the frequently asked questions.

What's the Difference? Chargeable OR Non-chargeable Requests

General maintenance is typically non-chargeable (i.e., burnt out light bulbs, overflowing toilet, heating problems, etc.). Requests beyond the scope of general maintenance are likely chargeable and can include services such as transportation (deliveries/trips), non-contracted trash removal, campus moves, space renovations, signage, installation of equipment, event set-ups, special departmental projects, special event requests, renovations and other miscellaneous duties.

Maintenance Operations and Shops

Drexel's maintenance department is a full-service facility consisting of individual shops that specialize in all aspects of building maintenance. Maintenance shops and managerial offices are located in the General Services Building at 34th and Market Streets. Each shop specializes in individual areas of expertise and includes:

  • Carpenter Shop - performs basic building interior repair to major renovation projects; including, ceiling and floor tile installation, mounting pictures and nameplates, custom wood working.
  • Lock Shop - offers complete lock service from cutting keys to installing lock systems.
  • Metal Shop - performs all types of metal fabrication including steel door unit, welding and handrail repairs.
  • Plumbing Shop - performs drain cleaning, roof and area drain repairs, installing and maintaining safety shower and eyewash systems, identifying and addressing domestic water system cross connection and backflow issues, and installing and maintaining plumbing systems, lavatory and laboratory fixtures.
  • Paint/Plaster Shop - provides interior and exterior painting and renovation projects, as well as furniture and frame refinishing.
  • Electric Shop - provides building electrical system support (changing bulbs and new light fixtures) for routine building maintenance, renovation projects, and electric equipment installation.

General Contacts


During business hours:

215.895.1700
facilities@drexel.edu


Emergency Contacts


Drexel University Public Safety

215.895.2222
(University City Campus, Queen Lane Campus, Stiles Alumni Hall, 219 N. Broad Street, Three Parkway Building)

Center City Campus

215.762.7111
(Bellet Building, New College Building, Franklin Building)