SAP Ariba Marketplace – Updates and Issue Resolutions

February 7, 2025

As we have now reached the two-week mark since the SAP Ariba Marketplace launch, we want to thank you for your patience and collaboration in navigating this transition. We continue to monitor and address reported issues, and we appreciate the feedback that has helped us refine the system.

To keep communication and reporting of issues as simple as possible, we have decided to keep the ariba@drexel.edu email address available through the month of February. This will allow users to continue reporting issues and asking general questions in one centralized location.

Below is an updated list of resolved issues and remaining known issues with their current status and resolution timeframes.

Resolved Issues

Issue Status Update/Workaround
Workflow for Supervisor step causing issues due to incomplete data The Supervisor step has been temporarily removed from workflow. (Resolved)
Issues with viewing and selecting Ship-To addresses during checkout Existing addresses have been reformatted for increased visibility. (Resolved)
Cannot see draft Check Requests or Confirming Orders in Guided Buying While we worked to address this issue, drafts remained visible in Buying & Invoicing. (Resolved)
Sole Source Justification text box did not allow sufficient space for justification The text box has been expanded to allow up to 4,000 characters. (Resolved)
Cost Center details were not acceptable when selected from recent dropdown list The issue has been resolved, but orders created during this period will require users to reselect cost center segments from the search function. (Resolved)
WB Mason supplier issue preventing order submission The error message regarding supplier availability has been cleared. All items currently in draft carts should be deleted and a new order created. (Resolved)
Department field was difficult to determine where some areas belong The field has been adjusted from required to optional to improve usability. (Resolved)
Issues with ad hoc shipping address workflow The workflow has been disabled, and existing addresses have been reformatted for clarity. (Resolved)
Individuals who were Requester+ in Smart Source transferred to Ariba as Requesters Roles have been corrected, and affected users have been reassigned appropriately. (Resolved)

Outstanding Issues & Resolutions in Progress

Issue  Status Update/Workaround  Estimated Resolution Date 
Previously available suppliers not visible in Ariba We are working through these cases individually. If you encounter an unavailable supplier, please reach out to acctpay@drexel.edu. February 24, 2025
Deliver To field allows too many characters, impacting shipping labels We are working to limit the field to a supplier-acceptable 25-character limit. February 10, 2025
LESA/PRASA cannot be processed through Contract Module Temporarily, all LESAs and PRASAs can be sent to sourcing@drexel.edu for signature. If engagement occurs, submit in SAP Ariba as a confirming order with emergency explanation of “Pre-Authorization from Procurement” for payment. February 13, 2025

 

Catalogs Ready for Use

The following supplier catalogs are fully operational and ready for use in the SAP Ariba Marketplace:

  • CDWG
  • Thomas Scientific
  • McMaster Carr
  • WB Mason
  • Gov Connection
  • Dell
  • Neta Scientific
  • Life Technologies

Note: Apple will no longer be available as a catalog. Apple products can now be purchased through the CDWG catalog.

Upcoming Catalogs

We are working to complete integration for the following catalogs, which will become available in the coming weeks:

Expected Week of 2/10

  • Fisher Scientific
  • Amazon
  • Revvity

Expected Week of 2/20

  • Grainger
  • Graybar
  • McKesson
  • VWR
  • B&H Photo

How to Get Help

If you encounter any new issues, please reach out to the appropriate team:

We appreciate your patience and support as we work to enhance your SAP Ariba Marketplace experience while we keep you updated on our catalog implementations and issue resolutions. Thank you for your continued collaboration!