Hiyam is the Director of the Center for Innovations in Care Delivery at Massachusetts General Hospital (MGH). In this role, she is both a mentor and “incubator” of ideas for front-line care-givers conceiving an idea, to prototyping and beyond. She is currently an inaugural Johnson and Johnson Innovation Fellow.

Prior to accepting this position, Hiyam played an essential role in re-opening the MGH Obstetrics Department after a 40-year hiatus. Along with the re-opening of the Obstetrics division, came the opportunity to implement a different nurse-care model and a “Medical Home” for Obstetrics. In addition, she has been instrumental in designing IT programs such as the “Ambulatory Patient Tracking System” and co-authored the design of the “OB EMR”, an electronic medical record, subsequently sold to Hewitt Packard. 

She was selected as Innovation Learning Network Changemaker, a distinction recognizing leaders who are trying to bring impactful change to their organization. She believes that Hackathon’s provide innovative grounds for new ideas and is actively involved in the Microsoft/Johnson & Johnson/SONSIEL nurseshack4Health hackathon.

The most recent award she has received is the 2020 Extraordinary Women Advancing Healthcare Award from the Commonwealth Institute. This award recognizes 10 remarkable women in Massachusetts who are emerging and inspiring leaders pioneering advances across health care and who demonstrate collaboration, mentor others and encourage diversity.