For a better experience, click the Compatibility Mode icon above to turn off Compatibility Mode, which is only for viewing older websites.

Support Teams

Drexel IT offers technical assistance to the Drexel community through support teams that specialize in various technologies and applications. Unless otherwise noted, most professional staff are available from 8 AM to 5 PM.

For Help Desk locations and hours, see our Facilities page or check the IT home page.

General IT Assistance

RemedyForce Support & Self-Help System

The RemedyForce Web Interface can be utilized to submit and manage support tickets. To submit a support request to the IT Help Desk or browse knowledge base articles, sign in with your Drexel credentials.

drexel.my.salesforce.com

215.895.2020

Tech Lounge on the Square

Located in the Creese Student Center on the University City Campus (3208 Chestnut Street), the Help Desk is staffed whenever the building is open; special hours apply during the Summer Term and breaks.

Hours

215.895.2020

New College Building Help Desk

General technical support for Drexel students, faculty, and staff located in the Center City Campus New College Building, Bellet Building, and Stiles Hall is available in person at the New College Building Walk-in Center and Help Desk located at 245 N 15th Street, Room 1113.

Problems may also be addressed with the IT Help Desk at Creese.

Hours

215.895.2020

Accounts Office

Contact the Accounts Office for assistance with accounts, email, and password problems.

Accounts Setup

Accounts Management and Password Help

Email Setup

Email Services

215.895.2020

Instructional Support

Instructional Technology

The Instructional Technology Group provides support for Drexel Learn and other online course tools, training sessions, and general technical assistance to Drexel faculty, TAs, and staff at the Instructional Technology Center (ITC) located in the Korman Center, Room 109.

Learn Support: Outside Business Hours

When calling you will be automatically connected to our off-hours support. When emailing, please include your Drexel username, course, and hostname (found in the module that lists your Node Information under the Tech Support tab in Drexel Learn).

Online Learning & Course Tools

SharePoint

Workshops & Training

ITC Facilities

ITC Hours

215.895.1224

Telecommunications & Networking

TeleCom

If you are experiencing trouble with your existing phone service (no dial-tone, static, calls not forwarding to voicemail, etc.), send an email to TeleCom Support providing a description of the issue, the phone number of the phone experiencing the problem, and the station (jack) number that it is plugged into.

Relocate or Request Phone Service

Phone Instructions and User Manuals

Voicemail

Cable Television Setup

215.895.6666

Wired, Wireless, and Internet Service

If you would like to request networking service or related products, please contact the Help Desk. Include a complete description of your need, location, contact information.

Report a Problem with Wireless Service

Report a Problem (Non-Wireless-Related)

215.895.2020

Network Operations

If you would like to request networking service or related products, please contact Network Operations. Include a complete description of your need, location, contact information, and departmental fax number with your request.

Current Service Status Announcements

Network Problem Checklist

Report a Problem with Wireless Service

Report a Problem (Non-Wireless-Related)

215.895.6666

Video Services

Video Collaboration & Production Team

The VCaP Team offers a variety of video services designed to provide you with the latest video and data collaboration technology and support. With services such as video production and streaming, they make presentations viewable to more people, lectures available to more students, and information instantly accessible to a Web-wide audience.

VCaP Services

215.895.2324

College of Medicine

CoM IT Support

The College of Medicine's IT group supports members of the College of Medicine, including 3 Parkway, Queen Lane, and clinical practices. For support information, see CoM IT's Web site:

it.drexelmed.edu

215.762.1999

Business Support Services

For help with Hyperion, Banner, or any of the administrative business applications used at Drexel, please visit:

Business Support Services Directory

Instructional Media Services

IMS maintains media equipment in classrooms, trains faculty in the use of media-equipped classrooms, and creates instructional materials.

IMS Classroom Support